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  • Month Base FTE Shrinkage AHT (In Min) Required FTE: Work Load Calculator

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    Allelie Rosales
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    This document contains a work load calculator that shows the monthly call volume, average handle time (AHT) in minutes, base full time equivalent (FTE) required based on volume and AHT, a shrinkage percentage of 22.9%, and the required FTE needed after accounting for shrinkage for each month. The required FTE ranges from 324.44 to 724.35 based on the monthly call volume and other factors.

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    Workload Calculator FTE

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    Workload Calculator

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    This document contains a work load calculator that shows the monthly call volume, average handle time (AHT) in minutes, base full time equivalent (FTE) required based on volume and AHT, a shrinkage percentage of 22.9%, and the required FTE needed after accounting for shrinkage for each month. The required FTE ranges from 324.44 to 724.35 based on the monthly call volume and other factors.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views1 page

    Month Base FTE Shrinkage AHT (In Min) Required FTE: Work Load Calculator

    Uploaded by

    Allelie Rosales
    This document contains a work load calculator that shows the monthly call volume, average handle time (AHT) in minutes, base full time equivalent (FTE) required based on volume and AHT, a shrinkage percentage of 22.9%, and the required FTE needed after accounting for shrinkage for each month. The required FTE ranges from 324.44 to 724.35 based on the monthly call volume and other factors.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Work Load Calculator

    AHT (in Required


    Month Volume Base FTE Shrinkage
    min) FTE
    1-Jan 98129 6.50 295.30 22.9% 382.75
    1-Feb 87462 6.50 263.20 22.9% 341.15
    1-Mar 101696 6.50 306.03 22.9% 396.67
    1-Apr 83178 6.50 250.30 22.9% 324.44
    1-May 127400 6.50 383.38 22.9% 496.93
    1-Jun 128990 6.50 388.16 22.9% 503.13
    1-Jul 179373 6.50 539.78 22.9% 699.65
    1-Aug 185705 6.50 558.84 22.9% 724.35
    1-Sep 145239 6.50 437.06 22.9% 566.51
    1-Oct 131177 6.50 394.74 22.9% 511.66
    1-Nov 136285 6.50 410.12 22.9% 531.58
    1-Dec 172624 6.50 519.47 22.9% 673.32

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