PROCESS INVESTIGATION REPORT

PROBLEM
LATE DELIVERY

1. PROBLEM DETAILS

Date of problem occurrence Where problem was detected Model QTY

11-Apr-19 DENSO 2000 PCS.

2. 5 WHY ANALYSIS

OCCURRENCE CAUSE WHY 1 WHY 2 WHY 3 WHY 4

BECAUSE OF
BECAUSE WE BECAUSE OF BULK
LATE ARRIVAL OF UNEXPECTED LONG BECAUSE MORE ITEMS
CONSOLIDATE THE DELIVERIES OF THE
DELIVERY RECEIVING TIME ON TO UNLOAD
DELIVERIES TRUCK
FIRST CUSTOMER
3. COUNTERMEASURE

ALLIGN DELIVERIES ACCORDINGLY AND INFORM CUSTOMERS FOR POSSIBLE DELAY IN ARRIVAL.
REF.PROB. CODE SECTION PC
DATE PRODUCT
APPROVED BY CHECKED BY PREPARED BY

Supplier Time of Shift

Part Number
if applicable Occurrence DS/NS

PH989004-3130

WHY 5 WHY 6

ONLY 1 TRUCK IS 2 TRUCKS ASSIGNED FOR

AVAILABLE FOR OTHER AREA DELIVERIES
LAGUNA DELIVERIES (CAVITE AREA)
DATE: 5/29/2019
BY: RHYANN R. SALAMAT
 PROCESS INVESTIGATION REPORT

PROBLEM
LATE DELIVERY

1. PROBLEM DETAILS

Date of problem occurrence Where problem was detected Model QTY

30-Jul-19 DENSO 15,000

1,150

450

1,650

1,250

500

100

2. 5 WHY ANALYSIS

OCCURRENCE CAUSE WHY 1 WHY 2 WHY 3 WHY 4

BECAUSE OF
BECAUSE WE BECAUSE OF BULK
LATE ARRIVAL OF UNEXPECTED LONG BECAUSE MORE ITEMS
CONSOLIDATE THE DELIVERIES OF THE
DELIVERY RECEIVING TIME ON TO UNLOAD
DELIVERIES TRUCK
FIRST CUSTOMER
3. COUNTERMEASURE

ALLIGN DELIVERIES ACCORDINGLY AND INFORM CUSTOMERS FOR POSSIBLE DELAY IN ARRIVAL.
REF.PROB. CODE SECTION PC
DATE PRODUCT
APPROVED BY CHECKED BY PREPARED BY

Supplier Shift
Part Number Time of Occurrence
if applicable DS/NS

PH989004-3130

PH989001-4271

PH98-9938-0230

PH989938-0430

PH989938-0460

PH989705-0320

PH989706-3000

WHY 5 WHY 6

ONLY 1 TRUCK IS
2 TRUCKS ASSIGNED FOR OTHER AREA
AVAILABLE FOR
DELIVERIES (CAVITE AREA)
LAGUNA DELIVERIES
DATE: 8/22/2019
BY: RHYANN R. SALAMAT
 PROCESS INVESTIGATION REPORT

PROBLEM
LATE DELIVERY

1. PROBLEM DETAILS

Date of problem occurrence Where problem was detected Model QTY

2-Jul-19 DENSO 10,000

300

50

750

1,250

650

2. 5 WHY ANALYSIS

OCCURRENCE CAUSE WHY 1 WHY 2 WHY 3 WHY 4

BECAUSE OF
BECAUSE WE BECAUSE OF BULK
LATE ARRIVAL OF UNEXPECTED LONG BECAUSE MORE ITEMS
CONSOLIDATE THE DELIVERIES OF THE
DELIVERY RECEIVING TIME ON TO UNLOAD
DELIVERIES TRUCK
FIRST CUSTOMER
3. COUNTERMEASURE

ALLIGN DELIVERIES ACCORDINGLY AND INFORM CUSTOMERS FOR POSSIBLE DELAY IN ARRIVAL.
REF.PROB. CODE SECTION PC
DATE PRODUCT
APPROVED BY CHECKED BY PREPARED BY

Supplier Time of Shift

Part Number
if applicable Occurrence DS/NS

PH989004-3130

PH989001-4271

PH98-9938-0230

PH989938-0430

PH989938-0460

PH989705-0320

WHY 5 WHY 6

ONLY 1 TRUCK IS 2 TRUCKS ASSIGNED FOR

AVAILABLE FOR OTHER AREA DELIVERIES
LAGUNA DELIVERIES (CAVITE AREA)
DATE: 8/22/2019
BY: RHYANN R. SALAMAT