1. Define Empowerment.

2. Define Quality council and list out 3 elements of quality statements.

3. Define team and teamwork.

4. What is strategic quality planning?
5. List out the 11 phases of a Continuous process improvement cycle using PDSA cycle
6. What is need for six sigma?

7. Define 5S.
8. Define Benchmarking.
9. Define quality circle with any 2 objectives?

10. Explain Kaizen.

11 a Explain in detail about Maslow,s hierarchy of needs theory and Herzberg 2 factor theory. (15)
OR
11 b Explain in detail about Demings wheel(5’S) in detail with examples. (15)

12 a Explain in detail about Team and team work with barrier to team progress. (15)
OR
12 b Write short note on Partnering, Sourcing, Supplier selection and Supplier rating. (15)

13 a Explain in detail about Flow chart, Check sheet, Histogram, Cause and effect with examples. (15)
OR
13 b Explain in detail Pareto diagram, Scatter diagram and Control chart with examples. (15)