Introduction a.
Listener/Receiver the one who
receive the message.
Communication is very important in the lives of
b. Feedback the message that
every people because it is the only way to
response by the receiver.
express our opinions, thoughts, ideas, love and
c. Context it is where the situation
affection to others.
happens or takes place which
Qualities in Communication includes time, place and event.
d. Noise, also called interference or
1. Communication is a process. The distraction, a process in which the
qualities mean that there is possibility message cannot be deliver properly
that a word in this generation can to the receiver.
possibly change in some way.
2. Communication is systemic. It can Lesson 2:
define as systemic process in which Communication Models
individuals interact with and through
symbols to create and interpret Models of communication are the process that
meanings. makes understand the one person about the
3. Communication is symbolic. The communication process.
qualities defined that whether it is
verbal or non-verbal this
communication can still interpret or Shannon and Weaver’s Communication
communicate through other people. Model through a technological channel
4. Communication involves meanings. the sender encodes the message and
Meanings or the messages that you receive sends it to the receiver and the sender
are the production of messages that converts the message into codes.
identifies communication. Those messages
1. Information source creates and
are being interpreted and reinterpreted.
send the message.
Lesson 1: 2. Message it is the information that
sends to the destination.
The Process of Communication
3. Transmitter an electronic device
Stage 1: Sending the message used in telecommunications to
produce radio waves in order to
a. Speaker/sender the one who transmit data.
deliver or send the message. 4. Signal a function that conveys
b. Message a short piece of information about phenomenon.
information that you give to a 5. Channel a small unlabeled box in
person. the middle of the model.
c. Medium is a form of delivering the 6. Noise refers to any problems within
message whether it’s speech or the communicators or in their
conversation. environment which affect effective
d. Channel a mode of expressing the listening.
message. 7. Receiver the things that they use to
Stage 2: Receiving the message receive the message.
8. Destination usually a person Principles of Listening Skills
consumes and processes the
message. * Stop Talking
* Prepare yourself to listen.
Interactive Model a two ways
interchange of ideas. * Put the speaker at ease.
* Remove distractions
Schramm’s Model of
Communication seeks to explain * Empathize
how meanings are transferred
* Be patient
between individuals.
* Avoid personal prejudice
* Listen to the tone
* Listen for ideas, not just words
* Wait and watch for nonverbal
communication
Lesson 4: Effective Communication Skills
Effective Communication Skills are
essential in order to deliver and understand
information quickly and accurately.
An intermediary model of communication focuses
on the important role held by the intermediaries in SET OF SKILLS
the communication process. Many of
these intermediaries have the ability to decide Skill 1: Becoming an engaged listener
what messages others see, the context in which
they are seen and when they see them. Skill 2: Paying attention to nonverbal
signals
Lesson 3: Verbal and Non-verbal
Communication
Skill 3: Keeping stress in check
Verbal communication is the use of words Skill 4: Asserting yourself
to share information with other people.
On Listening Skills, listening makes the
Non-verbal communication types are communication complete.
eye contact, facial expressions, gestures,
posture and body orientation, proximity, 1. Informative Listening where the
para-linguistic, humor. listener's primary concern is to
understand the message that the
Listening skills in Communication means
reader is conveying.
being able to display interest in the topic.
2. Empathic Listening is about really Kinds of Talks
understanding the person who's talking
a. Small Talk a polite conversation
to you.
b. Light Control Talk used to motivate
people.
3. Appreciative Listening a focused form
c. Heavy Control Talk to control or
of attention.
regulate people
d. Search Talk to provide information
4. Critical Listening skills go far beyond
e. Straight Talk to ease emotional
just hearing a speaker's message
expression
5. Discriminative Listening, listener
CHAPTER 3
interprets and assigns meaning to
sound rather than to words. Types of Speech Context
Lesson 1:
Lesson 5:
Intrapersonal Communication
Intercultural Communication studies perceptions and Self concepts.
communication across different cultures and
social groups. Stages of Intrapersonal
Communication
Cultural Differences in Nonverbal
Communication 1. Reception the body receives
different stimuli.
Eye Contact 2. Discrimination or Selective
Facial Expression Perception information overload
Gesture 3. Regrouping tool used to reach
Touch target and automated groups
Posture 4. Symbol Decoding translating the
Time message to their own set of
Physical Space experiences
Smell 5. Ideation creative process of
generating
6. Incubation collecting information
CHAPTER 2 7. Encoding turning thoughts
Functions of Communication in Oral Texts into communication
8. Transmission sender encodes a
Function verbal and non-verbal cues of the message and transmits it through a
speaker oral communication. In an organization channel
functions are To Provide Information, To 9. Feedback
motivate, To control/Regulate, To facilitate External Self Feedback messages that
emotional expression, and To effect social answers or perceived by yourself
interaction. Internal Self Feedback Self aware
Importance of Self-Talk 3. Actively seek information about
yourself
1. It affects our performance 4. Accept your different selves
2. It influences our communication with 5. Increase your open-self
others
3. It makes a deep impact on our
personality
Strategies for Improving Intrapersonal
Communication
1. Be aware of your thoughts
2. Choose the better one
3. Take action
4. Prayers
Lesson 2:
Self-Concept and Self-Awareness
Self-Concept an understanding you have of
yourself that's based on your personal
experiences.
Characteristics of Self-Concept
1. Self-Concept is learned. It is developed
through experience
2. It is organized. Distinguish by
orderliness and harmony
3. It is dynamic. Learned beliefs, attitudes
Components of Self-Concept
1. Self-Image. A picture/image of yours.
2. Self-Esteem. Attitude and feelings that
you have
Self-Awareness involves monitoring our inner
worlds, thoughts, emotions, and beliefs.
Pointers to Improve Self-Awareness
1. Ask yourself about yourself
2. Listen to others
