Southern Cross School of Business

CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924

Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150
Level 3, 531 George Street, Sydney, NSW 2000
Ph: 61 (2) 8937 0506 & 9633 3287

Assessment 2

BSBMGT502 Manage people performance

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBMGT502_Assessment_2_V1.0_ 18/10/19
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 Southern Cross School of Business
CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150
Level 3, 531 George Street, Sydney, NSW 2000
Ph: 61 (2) 8937 0506 & 9633 3287
Assessment Task 2 Instructions

Carefully read the following:

Boutique Build Australia Pty Ltd is a boutique building company based in Sydney that specialises in
the design and build of high quality designer homes for the Sydney metropolitan and surrounding
areas. The company has been operational for three years.

As the Human Resources Manager for the company, you are responsible for a small team of staff
including the Human Resources Support Officer and the Learning and Development Coordinator. The
Learning and Development Coordinator is a new appointment in place for the last two months.

As the Human Resources Manager, you are responsible for:

 Taking a key, and at times, leadership role in the development and implementation of
generalist HR strategies, policies and projects.
 Identifying, designing and implementing general HR strategies and solutions to achieve
agreed outcomes relating to: organisational design, organisational change, performance
management, workforce and strategic planning and other generalist HR activities inclusive of
effective negotiation and consultation with staff.
 Taking ownership of the HR results and outcomes.
 Providing high level, timely and professional advice to senior managers and staff, in
interpreting and implementing human resource policy including: change management; HR
planning; industrial relations; retention, performance management; workplace health; and
organisation development and change.

 Delivering a high level of proactive and reactive support, management and advice to
managers and staff in employee relations, encompassing, equal employment
opportunity/diversity case management.
 Leading developing and motivating a small team.

 Contributing as a HR team member to develop and/or enhance policies, procedures and

systems to support HR ‘best practice”.
 Representing and providing high level advice and support on internal and external forums and
committees.
 Developing effective, collaborative relationships and networking with all internal clients and
external stakeholders.
 Assisting the team to produce best practice learning aids and presentations

 Producing a quarterly review of people statistics and analysis for distribution to internal
stakeholders

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBMGT502_Assessment_2_V1.0_ 18/10/19
P a g e
 Southern Cross School of Business
CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150
Level 3, 531 George Street, Sydney, NSW 2000
Ph: 61 (2) 8937 0506 & 9633 3287

The Human Resources Support Officer is responsible for:

 Recruitment processes ensuring the needs of the business are met in addition to adherence
to legislative and internal policy requirements. 


 Delivery of inductions to new employees within the office meeting legislative compliance
measures as well as equipping new employees with necessary orientation information. 


 Management of WHS incident reporting identifying improvement processes to minimise

repeat incidents. 


 The facilitation of ergonomic assessments and report analysis resulting in recommendations

for individual requirements. 


 Liaison point for workers compensation claims between insurance company and staff. 


 Implementation and maintenance of the Human Resources Information System. 


 HR metrics and reporting. 



 Assistance to the HR Manager in strategic HR projects. 


 HR administrative support including tasks such as maintenance of personnel files;

maintenance of HR specific records on the share drive; reporting requirements relating to
surveys and performance management cycles etc. 


 Other duties as required. 


The Learning and Development Coordinator is responsible for:

 Contribute to the delivery and evaluation of training and education programs to staff
 Contribute to the design and development of resource materials for use in the delivery of
education and training materials for use in the delivery of training programs to staff
 Ensure that records are kept and maintained of all training activities
 Report to and cooperate with Human Resources Manager
 Ensure that all Policies and Procedures are implemented and complied with

The company also employs the following staff:

Managing Director, Operations Manager, Marketing and Sales Manager, Sales Consultants (4), Office
Manager, Human Resources Manager, Construction Manager, Site Manager (2), Production
Draftsperson (2), 6 Carpenters and a range of contract staff, including plumbers, electricians, tilers,
painters and plasterers.

The workforce is predominantly male with the only four females employed (the Office Manager and
the three Human Resources positions).

The company’s vision as stated in its Strategic Plan is to be the best boutique home builder in
Australia. Its values are listed as quality, innovation, leadership, respect and honesty and reliability.

Complete the following activities:

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBMGT502_Assessment_2_V1.0_ 18/10/19
P a g e
 Southern Cross School of Business
CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150
Level 3, 531 George Street, Sydney, NSW 2000
Ph: 61 (2) 8937 0506 & 9633 3287
1. Meet with the Managing Director (your assessor).
Review the case study information above, as well as the Strategic Plan prior to attending
attend a meeting with the Managing Director (your assessor).

The purpose of the meeting will be to discuss the development of a work plan for your
team for the coming year to ensure that operational objectives for 2018 – 2019 are met as
outlined in the organisation’s Strategic Business Plan. Make notes on any questions that
you have.

The Managing Director will discuss the following information with you:
 Overall strategic goals
 Operational objectives
 Resources available

During the meeting, you will need to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

2. Develop an action plan

After the meeting, you will need to develop an action plan for the human resources team
based on the meeting discussion.
Use the Human Resources Action Plan Template to guide your work.

The plan you develop should take into account all of the information provided to you at the
meeting and include:
 Actions (focused on achieving operational objectives and must take budget into
consideration to ensure cost effectiveness)
 Priority
 Timelines
 Responsibilities (ensuring that task are allocated as appropriate to the staff member’s
level of responsibility and to maximise efficiency in terms of completing groups of
similar actions)
 Performance indicators

You will also need to develop a risk assessment to assess the likelihood of negative
events preventing the company in meeting the actions as specified in the work plan you
have developed and the likely consequences of such events.

Save this document as Completed Human Resources Action Plan.

3. Write a risk management plan

Review the Risk Management Plan Template and complete the risk assessment table.
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBMGT502_Assessment_2_V1.0_ 18/10/19
P a g e
 Southern Cross School of Business
CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150
Level 3, 531 George Street, Sydney, NSW 2000
Ph: 61 (2) 8937 0506 & 9633 3287

Save this document as Completed Risk Management Plan

4. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.

It should introduce and summarise the contents of the attachment and ask for the place,
date and time of a meeting so you can discuss these documents with your team.

Attach your Completed Human Resources Plan and Completed Risk Management Plan to
the email.

5. Meet with the team to discuss the work plan and allocate tasks
Meet with your work team to discuss the work plan, allocate tasks and confirm
performance standards and work outputs as per your plan, as well as agree on
performance indicators for tasks.

As you have also decided that this is a good opportunity to remind staff of Code of
Conduct requirements, you should review the Code of Conduct provided to you ahead of
the meeting so that you are able to explain key requirements to staff.

At the meeting:
 Provide an introduction to the meeting, including the purpose of the meeting.
 Provide a copy of the work plan.
 Explain that the work plan is based on the Strategic Business Plan objectives.
 Go through each of the actions, responsibilities, timelines and performance indicators.
 Explain the key themes of the Code of Conduct and employee responsibilities.

During the meeting, you will need to demonstrate the effective interpersonal and
communication skills including:
 Team building techniques including clear explanation of goals and outcomes
 Asking questions and listening to responses to clarify understanding
 Active listening skills
 Respecting and acknowledging the views of others
 Non-verbal communication skills that encourage discussion and feedback, for
example, nodding, smiling, eye contact.

Student Appendix
Strategic Plan Action Plan Template

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBMGT502_Assessment_2_V1.0_ 18/10/19
P a g e
 Southern Cross School of Business
CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150
Level 3, 531 George Street, Sydney, NSW 2000
Ph: 61 (2) 8937 0506 & 9633 3287

Strategic Plan.docx Human Resources

Action Plan Template.docx
Staff code of conduct Risk Management Plan Template

Staff Code of Risk Management

Conduct .docx Plan Template.docx

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBMGT502_Assessment_2_V1.0_ 18/10/19
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