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QMS Certification Services America

Head Office: 350, Lincoln Rd. Fl 2
Miami Beach – FL 33139, USA
contac@qms-certification.com
www.qms-certification.com

Date: 03/02/2020

Attention: Muhammad Fahmy

Many thanks for the opportunity to submit a proposal for the certification of your management system.

Our costs for the certification services you require are detailed in this proposal - if you need any clarifications,
please don't hesitate to contact me at any time, either by email or by phone.

Thanks again for this opportunity. I look forward to your favorable response and assure you of our best attention
at all times.

Regards,

Diego Leite
Account Manager - QMS Certification Services America
contact@qms-certification.com
Direct line: 305-747-7169
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QMS Certification Services America
Head Office: 350, Lincoln Rd. Fl 2
Miami Beach – FL 33139, USA
contac@qms-certification.com
www.qms-certification.com

About us
QMS Certification Services is a fully accredited third-party International Certification Body, specializing in
management systems certification, training and auditing.

Operating since 1994, QMS audits and certifies thousands of organizations around the world, and have built
a great reputation for first-class service, market-leading pricing packages, and ease of use for our clients.

Our simple, value-adding approach to the certification process has helped many organizations around the
world, ranging from very small businesses to large corporations.

Why choose QMS

International recognition:
QMS Certification Services is accredited by JAS-ANZ (Joint Accreditation System – Australia and New Zealand)
– a member of the IAF (International Accreditation Forum). All Certificates of Approval are issued under the JAS-
ANZ accredited.

International experience:
QMS has auditors and clients in 30+ countries around the world, allowing for multi-country certification for
clients.

Good planning and helpful understanding:

We treat you as an individual - you want your certification to be as clear and easy as possible and we pride
ourselves on simplifying the process for you.

Simple fee structure:

We don't hide any added costs from you - just a simple fee structure that can't be misinterpreted and NO
ADDITIONAL CHARGES for things like extra certificates or changes.

Realistic audit expenses:

Wherever possible, we will provide local auditors - to reduce auditor travel costs with resultant savings for you.
We have auditors located in major cities across the United States to help achieve this.
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QMS Certification Services America
Head Office: 350, Lincoln Rd. Fl 2
Miami Beach – FL 33139, USA
contac@qms-certification.com
www.qms-certification.com

Certification Pricing

Certification Scope PET BOV and airless dispensing systems

Assessment Criteria ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018

Description Audit Days Price

Annual Application Fee - $ 0.00

Year 1

Certification Fee (2018)

Charged ONLY once every 3 years at certification
- $ 500.00

Stage 1 Audit 5 $ 5,500.00

Stage 2 Audit 11 $ 12,100.00

Year 2

Surveillance Audit 1
12 months after certification
5,5 $ 6,050.00

Year 3

Surveillance Audit 2
24 months after certification
5,5 $ 6,050.00

Total $30,200.00

Invoicing / Payment Options

Initial invoice for Registration fee then invoice following each audit.
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QMS Certification Services America
Head Office: 350, Lincoln Rd. Fl 2
Miami Beach – FL 33139, USA
contac@qms-certification.com
www.qms-certification.com

Pricing Notes
1. Please refer to the terms and conditions relating to the costs detailed above.

2. Travel costs are excluded from this proposal and will be invoiced at cost.

3. The costs detailed in the terms and conditions are based on rates prevailing at the time of this proposal.
QMS reserves the right to review and amend its rates at the end of each calendar year.

Acceptance
Acceptance By Client

Client Contact Name:

Position:

Date:

Signature:
Enduring Service Agreement - Terms and
Conditions
1.0 AGREEMENT
This service specification forms the extent of agreement for the provision of Management Systems
Assessment and Certification services. The agreement is valid when signed by both parties below and will
remain in place as an enduring agreement between both parties until such time as either party notifies the
other that the agreement is terminated.
Changes to the agreement must be by written consent of both parties.
The agreement may be terminated by either party upon 30 days written notice to the other party. Any
outstanding fees and charges shall remain payable after termination of the agreement, although all approval
certificates shall immediately cease to be valid.

2.0 SERVICES
QMS shall carry out the following activities relating to the Client's Management System:

2.1 Optional Pre-assessment Visits

Prior to committing to the official assessment process, or while the System is still under development, the Client
may request a Pre-assessment Visit in which assessment techniques are used to highlight deficiencies in the
System or part thereof. Although findings are not detailed as Non-conformances, a list of deficiencies is
prepared and issued to the Client.

2.2 Organization & Documentation (O&D) Visit (Stage 1 visit)

The documentation, which constitutes the Client's Management System, is examined to establish general
adequacy for compliance to the assessment criteria (standards).
A program identifying the logistics of the assessment, including sites and areas to be visited and approximate
timing, is prepared and issued to the Client.

2.3 Assessment Visit (Stage 2 visit)

A comprehensive assessment of the Client's Management System is undertaken and detailed ‘Non-
compliance’ notes raised where appropriate. A summary report is also issued which includes a
recommendation regarding the approval status at that time.
Non-compliance is graded as follows:
Non-conformance:
A breach in the integrity of the management system and its compliance to the requirements of the assessment
criteria, and deficiencies that represent a threat to meeting customer requirements.

Intentional misuse of Certificates or Marks or failure to meet other contractual requirements will also be
grounds for a Non-conformance.
Actions: QMS will provide a detailed Non-conformance Report and request the organization to complete a
detailed correction and corrective action plan, including proposed timeframes for effective implementation of
the actions. QMS will notify the organization in writing that the certification is suspended until all Non -
conformances can be successfully closed.

The organization must submit the completed correction and corrective action plan within 14 days of
completion of the audit visit.

The organization has a maximum of 30 days from the last day of the audit to provide evidence of effective
correction and corrective action. Verification may require an on-site visit or a desktop review of documents*,
depending on the seriousness of the Non-conformance. Until successful verification of the effective
correction and corrective actions, the status of the organization’s certification will remain as suspended. If
QMS cannot effectively verify the actions within 30 days, the organization’s certification approval will be
withdrawn.

During initial certification, failure to effectively close a Non-conformance will trigger a repeat of the Stage 2
audit*. For any existing certification, failure to close a Non-conformance will result in the Withdrawal of the
organization’s certification approval.
*Any follow-up activities may incur additional fees.

Improvement Request:
Compliance to the requirements of the assessment criteria may be at risk, and the organization is required to
investigate potential non-conformance and implement preventative actions.
Actions: QMS will follow up the organization’s actions at the next visit. All Improvement Requests will be recorded
on the Improvement Log.

Observation:
Identification of a potential improvement to the organization’s management system, without making specific
recommendations.

2.4 Approval & Certification

Following assessment, and authorization of approval by QMS, an approval certificate shall be issued. Such
certificates shall have a validity period of three (3) years. The Client's details shall be entered into the QMS List
of Approved Firms. Continued approval and certification beyond that period shall be the subject of a new
assessment at that time.

2.5 Surveillance Visits (System Review)

The Client's Management System is reviewed at determined intervals described, following approval, to ensure
that the approval remains valid and that any changes to the System are examined for compliance with the
assessment criteria.

2.6 Corrective Action Visits

These visits may be required (prior to the next scheduled visit) to verify corrective actions in the event that
Non-conformances are raised during the Assessment or Surveillance Visits.

2.7 Short Notice Visits

Short notice visits may be required in the case of (a) investigation of formal complaint made against the client;
(b) in response to major changes to the client’s management system or scope; (c) follow up on previous
suspension due to Non-conformances outstanding.

2.8 Suspension and Withdrawal

After Certification, at any time that a Non-conformance is raised, ‘Approval’ is immediately suspended until that
Non-conformance is closed. During suspension the client may not overtly advertise that they are approved.
If the Non-conformance cannot be closed within 30 days, ‘Approval’ shall be withdrawn and the Certificate
surrendered to QMS. Reinstatement of ‘Approval’ after withdrawal shall require a full reassessment of the Client’s
System.

2.9 Triennial Reassessment (Recertification)

Prior to the expiration of the Certificate of Approval QMS shall undertake a ‘Triennial Reassessment’ of the
Client’s Management System. The Triennial Reassessment shall be conducted upon the same basis as the
initial assessment (Stage 2 visit) as described herein. Upon successful reassessment QMS shall issue a
further Certificate of Approval.
Costing for the Triennial Reassessment shall be agreed between the Client and QMS during the three (3) month
period prior to the reassessment.

3.0 PERSONNEL
QMS shall provide adequate and appropriately qualified staff from its own resources or approved
subcontractors.

4.0 CLIENT'S UNDERTAKINGS

The Client undertakes to provide all reasonable access and co-operation as required by QMS in the course of
providing the services and agrees to pay all fees and charges relating to the services in accordance with the terms
of this agreement. The client also undertakes to take all necessary actions to ensure the successful conduct of
all audit visits by QMS, including the provision of access to all relevant documents and records, processes and
personnel.
The Client undertakes to comply with the QMS requirements as stated in this contract and with documented
procedures and instructions as issued to the Client. These can be from QMS or the Accredited Body JAS-ANZ
from time to time in relation to the Client’s Certification. The Client also agrees to JAS-ANZ attending with the
QMS Auditors to witness the conduct of an audit by QMS if they are so chosen, and to an Auditor-in-Training
being present as part of the Audit Team if required.
The Client undertakes to inform QMS of any significant changes to their management system as impacts upon
this certification as soon as practicable, and to comply with all certification requirements as directed by QMS.
The Client undertakes to indemnify QMS against any losses as a result of the Client misuse of any approval or
license granted by QMS under this agreement.
5.0 NOTICE OF CHANGES
QMS requires that you inform us, without delay, of any significant changes to, or events affecting, your
organization.
Where QMS has certified your organization as compliant with a national or international standard for
occupational health & safety, this includes but is not limited to fatal incidents, serious injuries, occupational
disease or legal action by a regulatory authority.

QMS also requires that you inform us, at the time of system review or recertification assessment visits, of any OHS
related findings by third-parties.

6.0 CONFIDENTIALITY
QMS agrees to maintain strict arrangements to safeguard the confidentiality of the information obtained or
created during the performance of certification activities at all levels of its structure, including committees
and external bodies or individuals acting on its behalf.
Information about any client or individual will not be disclosed to a third party without the written consent of
the client or individual concerned. Where QMS is required by law to release confidential information to a third
party, the client or individual concerned shall, unless regulated by law, be notified in advance of the
information provided.

QMS maintains a Confidentiality Policy and appropriate procedures to ensure the confidentiality of all client
information.

7.0 CONFLICT OF INTEREST

In preparing this report the lead auditor confirms that they (any other audit team members) do not have a
conflict of interest with the organization being assessed. The conflict of interest arrangements are included in
a QMS Conflict of Interest Agreement signed by all assessors representing QMS.

8.0 COMPLAINTS AND APPEALS

QMS has in place a documented complaints and appeals process. Where there is any disagreement with the
content of this assessment report, the conduct of the assessor or the assessment process in general, you are
encouraged to contact the QMS Operations Manager by email at contact@qms-certification.com .

9.0 DISCLAIMER
In providing services, information or advice neither QMS nor any of its officers, employees or agents warrant the
accuracy of any information, review, audit, certification or advice supplied. Except as set out herein neither QMS
nor any of its officers, employees or agents shall be liable for any loss, damage or expense whatever sustained
by any person due to any act omission or error of whatsoever nature and howsoever caused by QMS its officers
employees or agents or due to any inaccuracy of whatsoever nature and howsoever caused in any information,
review, audit, certification or advice given in any way whatsoever by or on behalf of QMS. Nevertheless, if any
person who is a party to this agreement uses the services of QMS or relies on any information, review, audit,
certification or advice given by or on behalf of QMS suffers loss damage or expense thereby which is proved to
have been due to any negligent act omission or error of QMS its officers employees or agents or any negligent
inaccuracy in any information, review, audit, certification or advice given by or on behalf of QMS then QMS will
pay compensation for such proved loss up to but not exceeding the amount of the fee (if any) charged by QMS for
that particular service information or advice.

10.0 APPLICABILITY
Please note the following in relation to audit costs.

10.1 Registration Fee

The registration fee is payable only at the commencement of each three (3) year certification period.

10.2 Motor Vehicle Costs / Travel Time

Motor vehicle costs would be charged for each mile of the distance exceeding 40 miles, between the nearest
QMS office/representative from which the required services can be provided and your site.
Travel time would be charged after the first two (2) hours of auditor travel on any day.

10.3 Air Fares, Accommodation and Other Costs

Air fares, accommodation and associated costs such as hire cars, taxis, parking fees, etc., would be additional
at cost if arranged by QMS. QMS accepts the client’s right to arrange travel and accommodation where it may
wish to take advantage of existing arrangements with suppliers of such services.

10.4 Changes to Certification / Assessment Requirements

QMS reserves the right to amend any proposal if, in the view of QMS, the organization changes significantly
prior to the date of any assessment.

10.5 Changes to System Review Program

QMS reserves the right to amend the system review program if, in the opinion of the auditor, the client is not
fulfilling its obligations defined in the standard to which certification has been granted.

10.6 Corrective Action Visits

Reasons for Corrective action visits are detailed at item 2.6 of this agreement and would be undertaken only as
required.

11.0 FEES, TERMS AND CONDITIONS

QMS will invoice for the Registration Fee on receipt of a signed agreement, and for all other services on completion
of each visit. Registration fees are non-refundable. The client must pay all fees and charges due under this
agreement to QMS in US Dollars within fourteen (14) days of the date of invoice. Fees charged will be based on the
auditor-day rate current at the time of the visit. QMS fees are reviewed annually, usually in the month of
December.

12.0 Cancellation or Postponement.

If the Client cancels or postpones a planned visit within four (4) weeks of the scheduled date, QMS may charge
the Client up to 100% of the relevant fee for the intended visit. QMS will make every effort to minimize
cancellation or postponement charges by the re-allocation of resources however such re-allocation cannot be
guaranteed. Please note that cancellation within seven (7) days of the scheduled date WILL incur a cancellation fee
of 50% of the relevant fee for the intended visit.