Professional Documents
Culture Documents
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Non-verbal communication
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Non-verbal examples
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Importance of non-verbal communication
Verbal: 7%
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Proxemics: Science of territoriality
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When people enter an elevator…
1.One or two
lean against the walls of the elevator
2. Three or four
occupy a corner
3.five or six
all turn to face the door
get taller and thinner
hands and purses and briefcases are used
to create a barrier
Why?
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Proxemics: Ideal distance
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Intimate Distance: 0-18 inches
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Personal Distance: 18 inches-4 feet
Situations: Talking with friends or
business associates, instructing in a
sport, other students in class.
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Social Distance: 4 ft - 12 ft
Situations: Discussing
impersonal or business
matters with someone in
authority, taking part in a
group discussion.
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Public Distance: 12 ft - 25 ft
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Proxemics: Tips
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Haptics
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Haptics: Handshake
Looks familiar?
BL
Haptics: Handshake
• Before extending your hand,
introduce yourself. Extending your
hand should be part of an
introduction, not a replacement for
using your voice
BL
Haptics: Handshake
• Pump your hand 2 or 3 times
• Shake your arm from your elbow
• If you shake from the shoulder, using
your upper arm instead of just your
forearm, you risk jolting the other
person
Shake hands
from elbow • Use the appropriate grip – not limp
and not so strong that it becomes
painful
BL
Haptics: Handshake
BL
Haptics: Handshake
• An uncomfortable handshake is
remembered negatively for a long time
BL
Haptics: Palm positions
BL
Haptics: Double handshakes
BL
Haptics: Handshake
BL
Kinesics
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Kinesics: facial expression
Birdwhistle (1970):
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Kinesics: facial expression
ANGER FEAR DISGUST
Identify the
7 universal
expressions…
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Expressions: do’s & don’ts
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Kinesics: gestures & postures
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Gestures & postures: Feedback
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Gestures & postures: Defensiveness
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Gestures & postures: Anticipation
Rubbing Palms
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Gestures & postures: Frustration
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Gestures & postures: Leg-cross
Standard
• The standard leg cross is a common
Leg Cross posture for sitting for men and
women across Europe
• The leg lock is more common
among men from U.S. This is not
Leg Lock acceptable in Arab countries as
Position
pointing of feet is an insult
• Leg lock with arms is a competitive
and argumentative position shown
by a person not willing to budge
• Ankle to ankle cross is a polite and
demure manner for women to sit
Leg Lock Ankle to
Position Ankle Cross
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Oculesics: Eye contact
• Eye contact is equated to honesty and
confidence
BL