CV-AGNES GYAN-AGYEI

CURRICULUM VITAE

AGNES GYAN-AGYEI
P.O. BOX DC 257, ACCRA, Cell: 0244381339, 0264381339.
agagyei@gmail.com

PROFILE
I am a well-motivated client service and officer manager with over eight (8) years experiences in
the private business sector in Ghana. I am organized, results-oriented Customer Service and
Administrative Professional with an excellent track record of significantly increasing service
quality, sales and customer base. A highly efficient individual with extensive team leadership
experience and able to adapt well to new environment and learn new processes quickly to achieve
outstanding results. I also have a strong ability to multi-task, friendly, courteous, and excellent at
both verbal and written communication. I am looking for a new challenge in an international
organization to bring my experience to serve.

EDUCATION

 Master of Business Administration(MBA)- Strategic Management specialization,

Kings University College, Accra-Ghana (October, 2014 –July, 2016)
 Bachelor of Science(BSc.) in Marketing, Kings University College, Accra-Ghana
(September 2011-July 2014)

Other Trainings

 Training Consultant at Steers, South Africa (March 2000 – April 2000)

 Training as a cashier at Steers, South Africa (November 1999 – December, 1999)
 Diploma in Public Relations, Marketing and Business Administration, Academy of
Business Administration (September 1997 to June 1999)

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RELEVANT WORK EXPERIENCE

________________________________________________________________________

Administrative Assistant and Branch Manager April 2013 till Date

Reality Vacation Innovations, Accra-Ghana
Achievements/Experiences

 Performed office tasks, such as filling, generating reports, updating records and imputing
data.
 Created and managed yearly calendar od activities, monthly work plans and travel
schedules.
 Power point presentations to staff and partners
 Organized meetings with clients and booked appointments.
 Make travel arrangements, such as booking flights, and hotel reservations in and outside
Ghana.
 Screened phone calls and routing callers to the appropriate parties and maintaining polite
and professional communication via phone and e-mail.
 Provide accurate and timely feedback to clients.
 Transcribe minutes from meetings, write reports and create PowerPoint presentations.
 Open and maintain customer accounts by recording account information.
 Assisted management, employees and visitors to the company as the first point of call.
 Resolve service problems by clarifying customer’s complaint, determining the cause and
explaining the best solution to solve the problem and following up to achieve client is
satisfaction.
 Build sustainable relationships of trust through open and interactive communication.

Sales and Credit Control Manager September 2005 to April, 2013

Reality Vacation Innovations, Accra-Ghana
Achievement/Experiences
 Runs the credit control department using spreadsheet to access both staff performance
and clients account.
 Conducted point presentations for clients.
 In charge of promoting company products.
 Following up on contracts with clients.
 In charge of the supervision of all employees.

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 Ensured clients are satisfied with company’s products.

 Trained sales and marketing teams
 Acted as a Human Resource Manager

Purchasing and Facilities Manager March 2001 – November, 2002

Lincoln Community School, Accra-Ghana
Achievements/Experiences
 In charge of all the school facilities.
 Orders and issues supplies, materials and equipment.
 Supervises School Maintenance Staff.
 Serves as the staff support person for the school facilities committee and also a
representative for construction projects for the school.
 Supervise and maintain school concessions.
 Inventory Control.

Training Consultant and Customer Care Manager April 2000 to February 2001
Steers Restaurant, South Africa
Achievements/Experiences
 Training managers and staff.
 Recruitment of staff
 Represented staff at directors’ meetings.
 In charge of customer service.
 Maintains and inventory control system.
 Orders and issues supplies.
SKILLS AND COMPETENCIES
________________________________________________________________________
 Excellent interpersonal relations, communication and Presentation skills
 Possess a high level of proficiency in Microsoft Word, Excel, PowerPoint, printing,
scanning, fax, email and photocopying
 Good time management Skills
 Computer Literate
 Very versatile and able to perform multi-tasks with little training
 Able to work for long hours without a break; currently works for fourteen hours a day at
current job.

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 Easily adapts to high-pressure environments and performs tasks efficiently

PERSONAL INTEREST
________________________________________________________________________
I enjoy all sports particularly football and athletics. I also enjoy reading and love writing fiction
stories for Renaissance Magazine.

HONOURS
________________________________________________________________________
 SRC President, Kings University College.
 Alumni President, Kings University College.

REFEREES
________________________________________________________________________

1. Mr. Johnson Benjamin Oduro

Kings University College.
0553209005

2. Ernest De-lange
Reality Vocation Innovations
+ 27828236865

01-10-2019

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