Chandan Kumar

Tel: +91 9069374709

E-mail: chandan.kumar@alumni.fiib.edu.in
Address: KCG Complex SBI Bank, Main Market, Mehrauli, Delhi – 110030

Professional Summary

Dedicated professional Privilege Banker having 1 years of experience of ICICI Retail bank branches.
Extensive knowledge of the latest banking regulation, rules, and laws. Committed to providing customers
with top-notch service that exemplifies the bank’s company culture, mission statement, and desire to keep
customers banking with us for as long as possible. Remain up to date on the bank’s latest products, such as
loans and certificate of deposits so they can be offered to customers as supplementary services for maximum
efficiency and to help them meet their financial goals.

EDUCATIONAL QUALIFICATIONS

PGDM Fortune Institute of International Business (FIIB), New Delhi

BBA Marwari College, Bhagalpur
12th Govt.(+2) High School, H.Kharagpur, Munger
10th H.S Kuawararhi, Tarapur

Work Experience

1. Privilege Banker ( Relationship Manager) - ICIC Bank ltd- From May 2019 to till Date

Roles and Responsibilities

 Ring fence by providing best in class service to Managed Customer.

 Increase Managed CASA Book (ERV) & Improve Product Penetration (P2C) and Retail clients for
the bank.
 Regular meeting the existing customers and ensuring high level of service delivery.
 Activate all Managed Customers on Digital Platforms- i-Mobile and Internet Banking
 Acquire New to Bank, High value Relationships by generating referrals
 Acquire 100% Wallet Share of a customer- All 3 AUMs (Deposit, Assets & Investment)
 Complete customer relationship through Family Banking, CA to SA etc.
 Need based solutions to be provided to customers

2. CORPORATE INTERNSHIP
Marketing Intern | Aditya Birla Capital Ltd.| New Delhi |April–June 2018
To develop an Efficient Marketing Communication and Advertising Strategy for BSLI.

 Mapped the entire market and the target market of BSLI was found out.
 Conducted a research on consumer behaviour and IMC channels advertisements
 Created strategies for marketing communication channels.
 Helped to understand marketing campaigns are planned by companies considering all costs, reach
and revenue to be generated with choosing right advertising channels as a major challenge due to
complex consumer behaviour towards advertisements made by companies.
PROJECTS

Social Internship Program

Worked with GOONJ NGO (New Delhi)

 Organized collection camp
 Organized book fair Campaign
 Tie-ups with retailers for products association

POSITIONS OF RESPONSIBILITY

 Chief Coordinator of the volunteer team in 3rd International Management Conference 2017 at FIIB.
 Organized TED event at FIIB

Certification
 IRDA AND AMFI

Banking Software

 Finacle, FCRM, CRM, I-VIEW, Omniflow, Libre Office, DB Tracker

ACHIEVEMENTS
• Awarded “Certificate of Appreciation” for volunteering in National Marketing Conference and
events of FIIB.
• Won prize at FIIB’s annual fest Samavesh 2018 in the B-Plan competition