2/25/2020 VIEW | tk Elevator Qatar

thyssenkrupp Elevator QATAR

Call Report
Monthly Summary - 25 Nov 2019 to 25 Feb 2020

SELECTED FILTERS
Date Range: 25 Nov 2019 to 25 Feb 2020 Offices: All accessible offices
Country Regions: QATAR Buildings: AL MANAA TOWER
Regions: QATAR Service Providers: All non-competitors
Branches: DOH Technicians Branches: DOH

CALL REPORT SUMMARY - MONTHLY SUMMARY - 25 NOV 2019 TO 25 FEB 2020

MONTH SWP STOPPED RUNNING CANCELLED NO FAULT/INTERFERENCE REAL CALLS TOTAL CALLS
Nov 2019 0 0 0 0 0 0 0
Dec 2019 0 0 0 0 0 0 0
Jan 2020 0 2 1 0 0 3 3
Feb 2020 0 0 0 0 0 0 0
TOTAL 0 2 1 0 0 3 3

CALL REPORT - AL MANAA TOWER - 25 NOV 2019 TO 25 FEB 2020

CALL LOGGED ARRIVE (CALLER) PROBLEM CUSTOMER
UNIT
DATE CONFIRM OUT (NO.) FAULT
DOCKET IN SWP REL (NO.) FAULT CAUSE
(NO.) FAULT ACTION
CONTACT TIME RESPONSE (TECHNICIAN) ACTION IS MATERIAL
STOPPED TIME USED
SWP - Stuck With Passengers, SWPOA - Stuck With Passengers On Arrival, A/H - After Hours, CHG - Chargeable, NOF - No Fault, CC - Call cancelled,

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STP - Stopped, REC - Only VFM Received Calls, REJ - Only VFM Rejected Calls
Lift No. All > L1
30419 16:58 19:02 Car key missing inside the pit
26/01/2020 18:35 19:37 (TX) Traction - Other
QA64262 19:02 (K6) Component Missing
(AX) Action - Other
33807534, 2.1 Hours (BALAJI Kadiri) TX : K6 : AX No
66706996 Traction - Other
Component Missing
Action - Other

car keys get and submit client

Lift No. All > L2
30340 17:12 19:54 Unit Stop
21/01/2020 19:20 20:34 (D4) Door Closer-Weight/Rope/Spirator/Spring/Arm
QA63547 19:54 (K9) Component Stretched
(R2) Adjustement
50011735 3.4 2.7 (Thamil .S Velu) D4 : K9 : R2 No
Hours Hours Door Closer-Weight/Rope/Spirator/Spring/Arm
Component Stretched
Adjustement

on arrival elevator working frequently stooped in B floor.

B floor landing door not closing properly, found landing door
spring less tension.
adjusted the spring tension ,observed elevator running
properly.
Lift No. All > L3
30026 21:56 22:49 (Islam) Lift not working bldg 132
05/01/2020 22:07 23:38 (C3) Contactor/Relay/Timer
QA61217 22:49 (K3) Component Binding / Sticking
(A4) Cleaned
74701726 1.7 53.0 (Jitendra Nath Yadav) C3 : K3 : A4 No
Hours Minutes Contactor/Relay/Timer
Component Binding / Sticking
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Cleaned

customer compliant elevator is not working checked and

found controller Brkc contactor error, contactor cleaned
and Re fixed elevator is normal working

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