Professional Documents
Culture Documents
13. Hotels add a charge to all long distance calls made by the guest.
This charge is typically: | Hotel Administration Questions
A. 20%
B. 50%
C. 30%
D. 40%
Ans: B
17. The front office manager's main function is to ensure that the
housekeeping department maintains a high quality of cleaned
rooms. | Hotel Administration Questions
A. True
B. False
Ans: B
18. The ADR is calculated by dividing the total sales by total number
of guests in the hotel. | Hotel Administration Questions
A. True
B. False
Ans: B
27. The food and beverage department often contributes what profit
margin from operations?
A. 10 - 15%
B. 25 - 30%
C. 35 - 40%
D. 15 - 18%
Ans: B
29. Which of the following is not one of the critical ratios in food and
beverage operations?
A. Labor cost percentage
B. Contribution margin
C. Food cost percentage
D. Covers-per-person per hour
Ans: D
30. Larger hotels will employ a person that rotates through the
cooking stations to relieve station chef heads. This person is:
A. Chef brigade
B. Chef de partie
C. Sous chef
D. Chef tournant
Ans: D
32. Which of the following are not one of the primary responsibilities
of a director of food and beverage?
A. Marketing
B. Exceeding guest expectations
C. Training
D. Budgeting
Ans: A
37. A group of people that eat together at one time and in one place
is called a:
A. Banquet
B. Group
C. Gathering
D. Assembly
Ans: A
40. The director of food and beverage reports to the executive chef.
A. True
B. False
Ans: B
43. A shopper will use the bar like any other guest but is paid to
watch for pilferage.
A. True
B. False
Ans: A
44. Most major chain hotels generally have at least two restaurants.
A. True
B. False
Ans: A
48. Effective leaders share many skills but all are related to dealing
with:
A. Money
B. Customers
C. Employees
D. Sales
Ans: C
49. The more important people feel, the better they work. This deals
with:
A. Promotions
B. Raises or bonuses
C. Empowerment
D. Rewards
Ans: C
50. Presidents and chief executive officers tend to focus their time
on:
A. Strategic planning
B. The mission
C. Profitability
D. Both 1 and 2
Ans: D