Western Mindanao State University

College of Teacher Education

Zamboanga City

February 08, 2019

Prof. Perfecto B. Cimafranca III, R.G.C
Faculty of Teacher Education
Western Mindanao State University
Normal Rd., Baliwasan, Zamboanga City

Greetings!
The undersigned is currently working on a research study entitled “Student Services
Satisfaction and Academic Performance of Senior High School Students” as a partial
fulfillment of requirements in Research Project.
In this connection, kindly evaluate each item of the research instrument and identify
whether the items are applicable/relevant or not applicable/irrelevant. This research instrument
will be used to gather data for our research study.
It seeks to answer the following questions:
1. What is the level of student services satisfaction of the College of Teacher Education
Senior High School students during the first semester of school year 2018 – 2019 in
terms of:
a. Student Services
i. Facilities
ii. Security
iii. Student Counseling
iv. Organization
v. Canteen
vi. Clinic
2. What is the academic performance of the College of Teacher Education Senior High
School students in terms of:
a. First Semester’s General Point Average (GPA)
3. Is there a significant relationship between the College of Teacher Education Senior High
School student services satisfaction level and their academic performance?
 4. Is there a significant difference between the College of Teacher Education Senior High
School student services satisfaction level and their academic performance when data are
grouped according to:
a. Gender
b. Ethnicity
c. Socio – Economic Status (SES)
Your expertise on this regard, counsel and recommendations will greatly help and
contribute to the validity of our research instrument and accurateness of our research.
Thank you very much and God speed!
Sincerely yours,

Albiso, Mark Leo F.

Aquino, Ruthelle T.

Ayub, Abdurabbhy J.

Noted by: Bengil, Irish Faye R.

Prof. Perfecto B. Cimafranca III
Research Adviser Francisco, Hendrix C.

Hetutua, Therese Janine D.

Lagayan, Analyn B.

Salvador, Mark Jason I.

Researchers
Cp #: 09059453298
Independent Variable
Student Services Satisfaction
- It is the extent of which a student’s desire and expectations about the student
services given by the school he/she attends to be fulfilled.
Dependent Variable
Academic Performance (A.P.)
- Describes how well the student performs in an educational setting, the report
cards is an indication of student’s performance and retained for school
records. Through this variable, the researchers can determine how student
services satisfaction level affect their academic performance in school by
looking at their first semester general point average (GPA).

General Instruction: Circle the number of your response.

Specific Instruction: Do the items in the researcher-made likert scale answer, match and measure
the objectives of the study iterated in the instrument of the problem? Choose one:

4 = Most Relevant
3 = Moderately Relevant
2 = Least Relevant
1 = No relevance at all

A. Facilities
- refers to the overall accessible rooms, hardware, parking lot, buildings, playing fields
and equipment of Western Mindanao State University.

No. Items/Questions Ratings Suggestions

The laboratory and
1 1 2 3 4
equipments functions well.
The laboratory tools and
2 equipments are always 1 2 3 4
available.
3 There are enough 1 2 3 4
laboratory tools and
 equipments for the students
to use.
The University’s internet
4 1 2 3 4
connection (wifi) is fast.
The University’s internet
5 connection (wifi) is 1 2 3 4
accessible.
There are enough books in
6 1 2 3 4
the University library.
There are enough reference
7 journals in University 1 2 3 4
library.
The University library is
8 1 2 3 4
always available.
The library equipments
9 (study tables, chairs) are in 1 2 3 4
good condition.
The comfort rooms has
10 1 2 3 4
consistent water supply.
The comfort room are
11 1 2 3 4
maintained clean.
The comfort room
equipments (faucets, toilet
12 1 2 3 4
flush, sinks, and
doorknobs) function well.
The educational
technology (EdTech)
multimedia equipments
13 (projectors, laptops, 1 2 3 4
printer, extension wire,
speaker, etc.) are enough
for the students’ needs.
The educational
technology (EdTech)
multimedia equipments
14 (projectors, laptops, 1 2 3 4
printer, extension wire,
speaker, etc.) function
well.
The educational
technology (EdTech)
multimedia equipments
15 (projectors, laptops, 1 2 3 4
printer, extension wire,
speaker, etc.) are always
available.
 The classrooms are well
16 1 2 3 4
ventilated.
The classrooms
equipments (chairs, tables,
17 1 2 3 4
and teacher tables) are in
good condition.
The classroom’s lighting
18 1 2 3 4
functions well.
There are available
19 1 2 3 4
cleaning paraphernalia.
Utility personnel are
20 approachable when there’s 1 2 3 4
difficulties in the facilities.

B. Security
- refers to the protection and measure taken to fight and prevent the threats to the students
and teachers.

No. Items/Questions Ratings Suggestions

The institution is strict in
1 1 2 3 4
the “No ID No Entry” rule.
There are no outsiders seen
2 inside the University 1 2 3 4
campus.
There are security guards
3 1 2 3 4
roaming inside the campus.
There are surveillance
4 cameras installed around 1 2 3 4
the campus.
Security guards are
5 1 2 3 4
friendly and approachable.
I didn’t encounter bullying
6 1 2 3 4
cases inside the campus.
The University is free from
7 1 2 3 4
gender biased.
The University security
8 guards are strict in the 1 2 3 4
University’s proper attire.
The University student’s
9 desks are always open for 1 2 3 4
students complain
10 The University 1 2 3 4
 offers/facilitates safety and
security seminars.
The University enrollees
follow strict medical
11 1 2 3 4
check-up before entering
the campus.
The University’s
12 1 2 3 4
environment is safe.
There are fire extinguishers
13 1 2 3 4
in the hallway.
There are no gang fight
14 incidents reported inside 1 2 3 4
the campus.
The University train the
15 students in school safety 1 2 3 4
and prevention.
The University implements
16 intense security during 1 2 3 4
alert times.
There are no drug-related
17 1 2 3 4
cases in the campus.
Security guards doesn’t use
18 their firearms unless 1 2 3 4
related.
Students who violate the
University rules receive
19 1 2 3 4
corresponding disciplinary
actions.
Security guards are
attentive when there are
20 1 2 3 4
lost students inside the
campus.

C. Student Counseling
- is designed to encourage students’ achievement by giving guidance in the students’
psychological, mental, emotional, education and career counseling.

No. Items/Questions Ratings Suggestions

Cases of bullying in the
1 1 2 3 4
campus has lessen.
2 Sufficient information 1 2 3 4
about matters related to
 studies.
Counseling programs have
ample time for students to
3 1 2 3 4
overcome their personal
and social conflicts.
Help develop skills for
4 behavioral and social 1 2 3 4
growth.
Facilitates students to
5 create plans to achieve 1 2 3 4
academic and career goal.
The school offers seminars
6 1 2 3 4
about group counseling.
The institute provides
7 workshops in group 1 2 3 4
counseling.
The school offers
8 individual counseling 1 2 3 4
about depression.
The school provides
9 individual counseling 1 2 3 4
about anxiety.
The school provides
individual counseling who
10 1 2 3 4
are experiencing academic
stress.
The school provides
individual counseling who
11 1 2 3 4
are experiencing
relationship problems.
The institute offers training
workshops about mental
12 1 2 3 4
health services for
students.
The school provides stress
management programs for
13 1 2 3 4
students who are
experiencing stress.
The school caters students
14 1 2 3 4
with special needs.
The school offers
individual counseling for
15 1 2 3 4
students who are
experiencing trauma.
16 The school offers 1 2 3 4
individual counseling for
 students who experienced
sexual assaults.
The school provides
17 contemporary 1 2 3 4
developmental workshops.
The school provides
18 workshop for career 1 2 3 4
guidance.
The students has their
19 1 2 3 4
scheduled counseling.
The counselors’ service
20 1 2 3 4
extends after school hours.

D. Organization
- Compromises of students that bind them together in the same vision and mission. These
are group/s of people that pursues to achieve specific goal or purpose.

No. Items/Questions Ratings Suggestions

Creates leadership program
1 for enhancing student 1 2 3 4
leadership potentials
Develop members’
2 1 2 3 4
interpersonal skill
Helps members gain
3 practical experiences 1 2 3 4
within the course chosen
Acknowledge students
4 1 2 3 4
artistic talents and abilities
Inspire students build
5 1 2 3 4
respect and learn teamwork
Helps students overcome
6 1 2 3 4
communication fear
Accommodates members
7 in developing individual 1 2 3 4
skills and talents
Acknowledge students
8 talents both visual and 1 2 3 4
performing arts
Encourages individual in
9 achieving courage and 1 2 3 4
strength
10 Develop students fortitude 1 2 3 4
 Helps students develop
11 1 2 3 4
teamwork
Assist students to improve
12 1 2 3 4
personality
Teaches respect in different
13 culture and tradition of 1 2 3 4
his/her colleague
Teaches respect in different
14 religion of his/her 1 2 3 4
colleague
Aids to appreciate
15 individual faults and 1 2 3 4
weakness
Aids students to understand
16 the meaning of 1 2 3 4
discrimination
Creates opportunities for
17 students to amend ones’ 1 2 3 4
mistake
Ready to accept members
18 with special needs and 1 2 3 4
disabilities
Makes members feel the
19 1 2 3 4
sense of belongingness
Members can rely in each
20 other in problems and 1 2 3 4
stuggles

E. Canteen

- Is an area where different sellers sell their products or items to the students
inside the institution.

No. Items/Question Ratings Suggestions

The school canteen is clean 4
1 1 2 3
and easily accessible
The services of school 4
2 1 2 3
canteen works well
3 The food that are being 1 2 3 4
offered in the school
canteen is enough
4 The school canteen’s menu 1 3 4
2
is suitable for all
5 The spaces (tables and 1 3 4
chairs) are suited for the 2
students height and weight
6 The janitors are always
ready and alert to clean 1 2 3 4
every now and then
7 The janitors wear proper
1 2 3 4
uniform
8 The janitors use proper
paraphernalia’s for 1 2 3 4
cleaning the dirty table
9 The janitors use proper
tools in sweeping the floors 1 2 3 4
(wet and dusty floors)
10 The janitors attitude
towards the work is always 1 2 3 4
positive
11 The foods that are being
offered in the school
1 2 3 4
canteen undergo the check-
up of the nutritionists
12 The school canteen don’t
1 2 3 4
offer any soda drinks
13 The school canteen has a
health certificate from 1 2 3 4
FDA and DOH
14 The school canteen
observed proper sanitation 1 2 3 4
in storing the foods
15 The school canteen staff
observed proper sanitation 1 2 3 4
in cooking the food
16 The school canteen staff
use proper uniform while 1 2 3 4
selling the food
17 School canteen sells fresh
1 2 3 4
fruits for the students
18 The school canteen
furniture’s such as tables
1 2 3 4
and chairs are enough for
all students
19 The school canteen
furniture’s has no damage
1 2 3 4
that can cause harm to
students
20 The school canteen is
regularly observed by the 1 2 3 4
school administration
F. Clinic
- is an area where the school provides health care services for the teachers and students
of the Western Mindanao State University.

No. Items/Questions Ratings Suggestion

1 The school canteen is open
1 2 3 4
anytime
2 The school clinic has
ample amount or quantity
1 2 3 4
of medicine for all
common types of illness
3 The school clinic staffs
(doctors, nurses, etc.) are
1 2 3 4
always available have and
can accommodate students
4 The school clinic have
good and enough tools and
1 2 3 4
equipment’s for the
students to use
5 The school clinic staffs are
friendly and don’t have any
1 2 3 4
rudeness while interacting
with students
6 The doctors and nurse/s
gives advice to the sick 1 2 3 4
students.
7 The school clinic staffs can
easily communicate with 1 2 3 4
the students.
8 The school clinic staffs
undergone proper training 1 2 3 4
and workshops.
9 The school doctor or nurse
provides adequate time to 1 2 3 4
each student.
10 The school doctor or nurse
gives relevant prescriptions 1 2 3 4
to the students.
11 The school clinic is well
1 2 3 4
ventilated.
12 The school clinic has a
homey feeling for the 1 2 3 4
students to feel at ease.
13 The school clinic staffs 1 2 3 4
regularly check the
 expiration dates of the
medicines.
14 There are clear signage or
posters (such as procedures
in having check-up for 1 2 3 4
health purposes poster)
posted around the clinic.
15 The school clinic properly
follows the 5s procedure in 1 2 3 4
arranging the area.
16 The school clinic obtain
and keep the students’ 1 2 3 4
physical health history.
17 The school clinic obtains
and keeps the students’ 1 2 3 4
mental health history.
18 The school clinic obtains
and keeps the students’ 1 2 3 4
emotional health history.
19 The school clinic only
allows registered nurses to
1 2 3 4
administer medications to
students.
20 The school clinic provides
information on school
1 2 3 4
health services for the
students.
 Western Mindanao State University
College of Teacher Education
Zamboanga City

February 08, 2019

Dr. Aina B. Iglesia
Faculty of Teacher Education
Western Mindanao State University
Normal Rd., Baliwasan, Zamboanga City

Greetings!
The undersigned is currently working on a research study entitled “Student Services
Satisfaction and Academic Performance of Senior High School Students” as a partial
fulfillment of requirements in Research Project.
In this connection, kindly evaluate each item of the research instrument and identify
whether the items are applicable/relevant or not applicable/irrelevant. This research instrument
will be used to gather data for our research study.
It seeks to answer the following questions:
5. What is the level of student services satisfaction of the College of Teacher Education
Senior High School students during the first semester of school year 2018 – 2019 in
terms of:
b. Student Services
vii. Facilities
viii. Security
ix. Student Counseling
x. Organization
xi. Canteen
xii. Clinic
6. What is the academic performance of the College of Teacher Education Senior High
School students in terms of:
b. First Semester’s General Point Average (GPA)
7. Is there a significant relationship between the College of Teacher Education Senior High
School student services satisfaction level and their academic performance?
 8. Is there a significant difference between the College of Teacher Education Senior High
School student services satisfaction level and their academic performance when data are
grouped according to:
d. Gender
e. Ethnicity
f. Socio – Economic Status (SES)
Your expertise on this regard, counsel and recommendations will greatly help and
contribute to the validity of our research instrument and accurateness of our research.
Thank you very much and God speed!
Sincerely yours,

Albiso, Mark Leo F.

Aquino, Ruthelle T.

Ayub, Abdurabbhy J.

Noted by: Bengil, Irish Faye R.

Prof. Perfecto B. Cimafranca III
Research Adviser Francisco, Hendrix C.

Hetutua, Therese Janine D.

Lagayan, Analyn B.

Salvador, Mark Jason I.

Researchers
Cp #: 09059453298
 Western Mindanao State University
College of Teacher Education
Zamboanga City

February 08, 2019

Prof. Fuvie R. Bayot, M.A
Faculty of Teacher Education
Western Mindanao State University
Normal Rd., Baliwasan, Zamboanga City

Greetings!
The undersigned is currently working on a research study entitled “Student Services
Satisfaction and Academic Performance of Senior High School Students” as a partial
fulfillment of requirements in Research Project.
In this connection, kindly evaluate each item of the research instrument and identify
whether the items are applicable/relevant or not applicable/irrelevant. This research instrument
will be used to gather data for our research study.
It seeks to answer the following questions:
9. What is the level of student services satisfaction of the College of Teacher Education
Senior High School students during the first semester of school year 2018 – 2019 in
terms of:
c. Student Services
xiii. Facilities
xiv. Security
xv. Student Counseling
xvi. Organization
xvii. Canteen
xviii. Clinic
10. What is the academic performance of the College of Teacher Education Senior High
School students in terms of:
c. First Semester’s General Point Average (GPA)
11. Is there a significant relationship between the College of Teacher Education Senior High
School student services satisfaction level and their academic performance?
 12. Is there a significant difference between the College of Teacher Education Senior High
School student services satisfaction level and their academic performance when data are
grouped according to:
g. Gender
h. Ethnicity
i. Socio – Economic Status (SES)
Your expertise on this regard, counsel and recommendations will greatly help and
contribute to the validity of our research instrument and accurateness of our research.
Thank you very much and God speed!
Sincerely yours,

Albiso, Mark Leo F.

Aquino, Ruthelle T.

Ayub, Abdurabbhy J.

Noted by: Bengil, Irish Faye R.

Prof. Perfecto B. Cimafranca III
Research Adviser Francisco, Hendrix C.

Hetutua, Therese Janine D.

Lagayan, Analyn B.

Salvador, Mark Jason I.

Researchers
Cp #: 09059453298