JOSEPH BURKE

301-305-7973 | burkejoey333@gmail.com | 5306 Dove Drive, Mt Airy, MD 21771

https://www.linkedin.com/in/joseph-burke3/

CAREER OBJECTIVE

Focused customer relations professional, skilled in lead generation, customer relationship development and sales. Accomplished in
providing unsurpassed support to demanding customers. Offering 8 years of experience in related roles, as well as passion for always
improving numbers, enhancing knowledge and exceeding expectations. Currently seeking a role in Marketing or Business
Administration, in order to best utilize the knowledge I have gained, while completing my degree at Towson University.

EDUCATION
Towson University, Towson, Maryland Expected Graduation May 2020

School of Business

• Bachelor of Science - Marketing (GPA - 3.0)

Frederick Community College, Frederick Maryland 2015 - 2018

• General Education – Business Administration (GPA – 3.0)

SKILLS and CERTIFICATIONS

• Computer Training Certificate
• Microsoft Certified Application Specialist (MCAS)
• Microsoft Word and Excel Proficient
• Adobe Certified Expert (ACE) - Photoshop
• Sales Essentials Certificate

ACADEMIC COURSEWORK
Consumer Behavior Analysis Personal Selling Sales Management Global Marketing
Strategic Marketing Marketing Research Marketing Forecasting

PROFESSIONAL EXPERIENCE

Tractor Supply Company, Mount Airy, MD September 2016 – Present

Customer Service Representative

• Identify customer needs and problems and handle general customer service related issues.

• Receive incoming merchandise, record data and on-hand quantity.

• Lead team during store hours, count drawer cash, and credit after store close.
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PROFESSIONAL EXPERIENCE (continued)

Links at Challedon Golf Course, Mount Airy, MD May 2015 – August 2016

Course Attendant

• Performed grounds and equipment maintenance

• Managed course restaurant

• Golf caddie for customers

South Street Subs, New Market, MD April 2014 – May 2015

Customer Service Representative

• Performed basic kitchen cleaning and maintenance

• Restaurant management

• Basic chef skills

Weis Markets Inc., Mount Airy, MD March 2013 – March 2014

Customer service representative

• Store maintenance and receiver

• Daily book keeping and account management