B.V.

Patel Institute of Business Management, Computer & Information

Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Unit -1 Group Dynamics

Answer the following. (1 mark)
1. What is a group?
2. State any two characteristics of group.
3. List any two reasons for group formation.
4. Give Robbin’s definition of group.
5. List major types of groups in an organization.
6. Describe the concept of ‘empowerment’ in the context of group.
7. Explain formal group.
8. Give any two examples of formal group.
9. Explain the decision making function of groups in an organization.
10. Write the name of that group where two or more individuals join together as a group due
to the official job structure and relationship in the organisation.
11. Write the name of that group which is created to accomplish a short-term task and then
disbanded.
12. Write two characteristics of members of a task group working together.
13. What is a task force?
14. What is meant by project group?
15. What role is played by committee members?
16. Write one example each of a committee in a manufacturing organization and your college.
17. What kind of authority is enjoyed by committee members?
18. State two classifications of formal group.
19. What are the different types of task group?
20. Give two examples of a command group.
21. Name that group which gets formed out of social alliances. Also, state one important
characteristic of such group.
22. List different types of informal group.
23. List classification of cliques.
24. What is meant by vertical cliques?
25. What is the hierarchical level of members of a vertical clique?
26. Give any two examples of a friendship group.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

27. List some of the common characteristics of individuals who form a friendship group.
28. How interest groups are formed?
29. Give an example of interest group.
30. What is a reference group?
31. List advantages of formal groups.
32. State group formation stages.
33. Why is it said that groups are effective problem solving tools?
34. Which stage of group development is characterized by orientation and acquaintance?
35. Which stage of group formation is characterized by uncertainty and confusion about the
group’s purpose, structure and leadership?
OR
During which stage of group formation social behaviour are a mixture of hostility and
strong feelings?
36. State two causes of conflict during the forming stage of group formation.
37. What is emphasized during the ‘adjournment’ stage of group formation process?
38. Which kinds of group do not adjourn?

Briefly answer the following. (2 marks)

1. Define group?
2. What are the functions of group in an organization?
3. Why is it said that one of the reasons for joining a group is the feeling of security to its
members?
4. How groups provide recognition and status to its members?
5. How groups prove useful towards goal accomplishment in an organization?
6. Write any four characteristics of informal groups.
7. What are the different types of informal groups? Explain any one form of a clique?
8. What are the characteristics of the members of a horizontal clique?
9. What is meant by group cohesiveness?
10. State three important functions performed by groups in an organization.
11. How groups prove useful in socialization of new employees?
12. How groups facilitate task accomplishment?

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

13. Explain permanent and temporary group.

14. What is a task group?
15. Distinguish between a task force, a committee and a project group.
16. Explain the meaning and concept of command group.
17. Explain the concept of informal group.
18. Explain horizontal cliques with an example.
19. Explain vertical cliques with an example.
20. Explain random cliques.
21. How random or mixed cliques are formed?
22. List ways in which formal groups act as a useful tool to the organization.
23. Explain the concept of friendship group and reference group.
24. Explain the differences between formal and informal groups on any of the following
basis:
Their objectives and source of creation
Structure and emphasis
Influence and leadership
Control, communication and interpersonal relations
25. Explain group stages and their main characteristics.
26. How does a formal group facilitate individual development?
27. Write important features of forming stage of a group.
28. What characterizes the norming stage of group formation?
29. What happens to be the main focus of members during the performing stage of group
formation?
30. List any four important features of the storming stage of group formation.
31. State the salient features of:
a. Norming stage of group formation
OR
b. Performing stage of group formation
32. Explain the term ‘adjournment’ in the context of group formation stage.
33. Name different stages of group formation and write the characteristics of every stage.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Answer the following (limit 250 words). (5 marks)

1. ‘Groups are essential mechanisms of socialization and a primary source of social order’ –
Elaborate.
2. Write a short note on formal group.
3. Write a short note on different types of informal groups.
4. Why do people join group? Differentiate formal and informal groups?
5. Highlight the advantages of formal and informal groups in organizational context?
6. Explain the process of groups formation in an organization.
7. How formal group differs from an informal group? Throw light on the advantages of
informal group in an organization.

Answer the following (limit 500 words). (10 marks)

1. Discuss how a formal group differs from an informal group. Also highlight the merits of
formal and informal group in an organisation.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Unit 2 – Team Building

Answer the following. (1 mark)
1. List any one characteristic of an effective team.
2. List two important behaviors of individuals composing a team.
3. What elements constitute support from the organization that fosters team work?
4. What behavior or actions of team members demonstrate the existence of a climate of inter
personal trust in a team?
5. State two important forms of rewards that stimulates effectiveness in a team.
6. Write two important/significance interpersonal skills of the members of an effective team.
7. How do team members ability to complete each other task determine effective /success of
a team?
8. What is meant by member preferences in high performing teams?
9. What does different alphabet TEAM signify?
10. List/state any two process variables relating to team effectiveness.
11. List any one important factor which contributes significantly to contextual influence
according to Robbins?
12. What should be the size of ideal team?
13. List any one ‘C’ and its meaning that characterizes the best team.
14. List any one potential team role and its meaning.
15. State distinguishing features of teams.
16. List any one personality attribute of members of an effective team.
17. What is the significance of high interdependence in an effective team?
18. What is the significance of work-flow grouping in an effective team?
19. What is the significance of differentiated skills and abilities in an effective team?
20. What is meant by ‘member preferences’ in high performing teams?
21. List any one process variable relating to team effectiveness.
22. State different areas of team work that require continuous evaluation and monitoring.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Briefly answer the following. (2 marks)

1. Throw light on leadership and structural aspect of a productive team.
2. List any two characteristics possessed by an individual team member in a team as told by
expert.
3. What is meant by cohesive function in a team?
4. What are the characteristics of an empowered team?
5. Define team.
6. Write two examples of behavior of team members that demonstrate existence of cohesion
among them.
7. How does the right mix of ability of member determine the effectiveness of team?
8. How does role allocation determine the effectiveness of team?
9. Why do members of effective team respond voluntarily to the demands of the job and do
not wait for someone to give orders.
10. What are the drawback of large team?
11. Explain the term collective responsibility in the context of a productive team.
12. List any four characteristics of team.
13. What is influence?
14. List process variables relating to team effectiveness.
15. ‘In effective teams the spirit of we-ness exists’- explain.
16. List any four characteristic of productive team.
17. List any four potential team roles.
18. How the right mixes abilities of members determines the effectiveness of a team?
19. How role allocation determines the effectiveness of a team?
20. List nine potential team role of team members and write functions of any two roles.

Answer the following (limit 250 words). (5 marks)

1. Define team. What kinds of individuals compose an effective team? Also, highlight
distinguishing features of a team.
2. What factors characterized effective teams? Explain any one of them.
3. Write a short note on measure to build effective team.
4. Team building requires good communication skills- verbal, listening and others- explain.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

5. What measures are required to build an effective team?

6. ‘Team building requires good communication skills- verbal, listening and other’- Explain.
7. How does team differ from work group?
8. Explain the role of team leader in an organization.
OR
Explain the significance of team leaders in effective teams.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Unit 3 – Conflict Management

Answer the following. (1 mark)
1. Name any one type of conflict.
2. Name any one type of conflict handling intention.
3. List any one circumstances when conflict is constructive and functional.
4. List any one circumstances when conflict is constructive and dysfunctional.
5. What is win-win conflict outcome?
6. What is win-lose conflict outcome?
7. What is lose-lose conflict outcome?
8. What is lose- win conflict outcome?
9. On what basis conflict is called either functional or dysfunctional.
10. At what level of conflict maximum organizational performance occurs.
11. In reality what do most organizations do in case of a conflict?

Briefly answer the following. (2 marks)

1. Define conflict in your own word.
2. What is meant by conflict?
3. List any two circumstances leading to conflict in an organization.
4. List any two causes of conflict in work situation.
5. What is task conflict?
6. What is process conflict?
7. What is relationship conflict?
8. List the stages of process of development of conflict.
9. Give an example which shows that there is a close relationship between conflict and
organizational performance.
10. Draw the diagram showing the relationship between conflict intensity and outcomes.
11. Write any two advantages due to which conflict is called functional.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Answer the following (limit 250 words). (5 marks)

1. List the five stages of process of development of conflict. Explain the intention stage
along with any other stage of your choice.
2. Distinguish between functional and dysfunctional conflict.
3. A minimum level of conflict is good for an organization- Illustrate.
4. Discuss the outcomes of conflict.
5. Briefly discuss the process of development of conflict.
6. What causes conflict in works situation? Explain task conflict, process conflict and
relationship conflict.
7. ‘There is a close relationship between conflicts and organizational performance’-
Elaborate.
8. Why do most experts today view conflict as a potentially useful aspect of an
organisation?

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

Chapter: 4 Conflict Resolutions

Answer the following. (1 mark)
1. What barriers cause conflict from frustration?
2. What kind of behaviour is demonstrated by a person experiencing conflict from
frustration?
3. Write an example of approach-approach conflict.
4. Where does the inconstancy occur in intra sender conflict?
5. When does an overload role conflict occur?
6. Name the level of conflict when the conflict is within an individual.
7. Name the level of conflict when the conflict is between individuals.
8. Name the level of conflict when the conflict is within the group.
9. Name the level of conflict when the conflict is between groups.
10. Why does inter role conflict arise?
11. What causes a person role conflict?
12. Write the other name intergroup conflict.
13. Name/State two types of intra group conflict.
14. Why do intra group conflicts take place?
15. What is the basis of substantive type of intra group conflict?
16. What is the basis of affective type of intra group conflict?
17. What is meant by intra personal conflict?
18. What are the three different types of intrapersonal conflict?
19. State the types of conflict that should be encouraged and diffused by a manager.

Briefly answer the following. (2 marks)

1. Name any two forms of intra individual conflict.
2. Explain conflict from frustration.
3. Explain - approach-approach conflict.
4. Explain - avoidance – avoidance conflict.
5. Explain - approach – avoidance conflict.
6. When does role conflict arise?
7. Write any two effects of role conflict.

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 B.V. Patel Institute of Business Management, Computer & Information
Technology, Uka Tarsadia University
Question Bank 030030401: Organizational Behaviour – Interpersonal Aspects

8. How interpersonal conflict occurs?

9. What causes intergroup conflict?
10. What is meant by intergroup conflict?
11. What level of intergroup conflict is considered constructive? Why?
12. Write an example of intra sender role conflict.
13. Write an example of inter sender role conflict.
14. Write an example of inter role conflict.
15. Write an example of person role conflict.
16. What should be done by a manager to remove an employee’s conflict due to
frustration?
17. How can role conflict be resolved?
18. Herbert has enlisted five type of role conflict name any one of them.
19. Write an example of overload role conflict.
20. What type of conflict should be encouraged

Answer the following (limit 250 words). (5 marks)

1. Write a short note on role conflict.
2. Distinguish between intra group conflict and intergroup conflict.
3. What strategies should be adopted to resolve intra personal conflict?
4. Briefly explain different strategies that can be useful in resolving interpersonal
conflict.
5. Briefly explain different strategies that can be useful in resolving intra personal
conflict.
6. Briefly explain different strategies that can be useful in resolving inter group conflict.

Answer the following (limit 500 words). (10 marks)

1. Explain the five conflict management style. Also, highlight situations where each
style useful.
2. Discuss the managerial implication of existence of conflict in an organization.

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