International Journal of Recent Technology and Engineering (IJRTE)
ISSN: 2277-3878,Volume-8, Issue- 1C2, May 2019
A Study on Influence of Stress Towards
Employee Performance in Private Banking
Industry
V.M. Suryaprakash, M. Hema Mary
ABSTRACT--- Performance is the key word that rules every
organization. It is the lifeline that can make an organization cherish
or perish. The performance thus so crucial is cent percent
materialized only through employees whose stress level has a direct
impact on the organization’s overall performance. This study
attempts to study the influence of stress towards employee
performance in private banking industry, the sector deemed to be one
of the busiest and competitive one, susceptible to high dynamism.
Hence a proper study to analyze the factors causing stress and
implementing appropriate stress management strategies are of
paramount interest and necessity. The findings of the study revealed
the need for age specific and work experience specific stress
management strategies to be effective in contrast to the common
strategies in application. The study was specific to selected private
banks of Salem district with a sample size of 108. Convenience
sampling method was employed and a well structured questionnaire
comprising of 23 questions was administered to procure primary
data,that was statistically analyzed using simple percentage analysis,
Chi-square and ANOVA.The results thus obtained were interpreted
which signifies need for formulation of stress management strategies
specific to the work experience of the employees to sustain and
improve performance of private banking sector.
I. INTRODUCTION
Occupational stress can be occurred when there is a
misalliance between an employee expectation and the work
atmosphere. In common, the higher the unevenness between
external (organisational) demands and an individual’s
(employee’s) abilities higher is the level of stress. As a
natural phenomenon, human beings can bear certain level of
stress, which has physical and psychological effects on
employees and can construct positive or negative thoughts.
Few have high levels of stress tolerance and they adopt and
adjust towards stressors in the environment but remaining
struggle to cope up with it and their career progress also gets
clogged there itself. As a positive effect, stress can make the
employee to face the challenges, when employees accept the
challenges and climate changes in the organisation,
obviously it would lead to achieve organisational
goal.Negative effectsreflects on employees’ health and its
psychological outputs will be destructive, such as,
depression, anger and rejection, which in turn can lead to
physiological problem such as chronic headache, rashes,
insomnia, acidity, obesity, hypertension and heart diseases.
And finally both psychological and physiological effects
reflect on performance factors such as absenteeism,
productivity, work effectiveness, morale, and relationship
with co-workers and motivation.
Revised Manuscript Received on May15, 2019.
V.M. Suryaprakash,Ph.D Full-Time Research Scholar, Department of
Management Studies, AVS College of Arts & Science, Salem, Tamilnadu,
India.
Dr. M. Hema MaryAssistant Professor, Department of Management
Studies, AVS College of Arts & Science, Salem, Tamilnadu, India.
Retrieval Number: A10330581C219/19©BEIESP
Stress affects all level of employees from strategic level
to operational level in baking sector. Technological
advancement is unavoidable in the contemporary
competitive world, specifically in banking sector. Whenever
there is an advancement in technology, stress is also chained
with it, after new economic policies each and every sector
has to compete with foreign organisation and most
particularly in banking sector with the arrival of foreign
banks. It results on increased competition, dynamic
customer demands, prompts customer services, time
pressure, target and role conflicts and it causes stress to bank
employees. Hence, stress has high influence on organization
members' performance and activities. Managers, staff, and
clients are under the influence of certain mental states, act in
such a manner that its replication on organization's
efficiency is perceptible.
Effects of Stress: Organizations are artificial system run by
employees. Employees who work in highly stressful situations
develop undesirable tendencies in their working behaviour.
According to medical science, stress affects the human body
and sub systems of human body such as nervous system,
immune system and blood pressure. When the employees are
affected by stress it not only effect on employees but also
reflect on the organizations’ growth because the employees are
vital and rational resources of the organisation.
Key effects of stress are:
Performance: Stress directly affects the performance of
individual employees in an organization. It eventually
contributes to low productivity of the entire organization,
since the organization runs through these employees
Attitude: Employees who face highly stressful situation
constantly for an extended period are inevitable to practise
some change in attitude. Stress cultivate negative thinking,
low morale and low job satisfaction and be unsuccessful to
keep friendly interpersonal relations with peer groups.
Reversal Behaviour: Stress affected employees also results
in Behaviour. In such cases, it increases non-attendance, affects
the internal atmosphere of the organization.
Objective of the study:
 To analyse stress factors among private bank
employees.
 To identify how stress affects the performance of
employees among private banks.
 To identify whichfactors highly affects performance
of bank employees
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Significance of study:
This study would serve as a base to identify the crucial
factors that directly affect the bank employees in terms of
their mental and physical well being and their performance.
It will prove to be an eye-opener to materialize ways to
mitigate the stressors thus identified and ease the stress
levels of private bank employees.
II. LITERATURE REVIEW
(S Uma Mageswari, May. 2014) The author has tried to find
out the stress factors (stressors) and to examine the coping
strategies employed by bank employees. The researcher
discussed that certain level of positive and bearable stress is
inevitable in the competitive world and moreover stress
management practices doesn’t all the time reduce or
exterminate stress but its helps to retain the stress at an
optimum level. Though the overall stress is moderate at present,
it could be further budged to manageable level by giving
special attention to the stressors, managerial decision policies
and job contents. In private banks, desired level of stress could
be infused by paying attention to role factors in addition to
managerial and job factors. In the same way, management
would attempt to satisfy employee at the strategic level, who
experience 'dis stress'. Exclusive training on coping strategies
may be arranged for certain groups of employees who are older
or who have higher qualifications, since they not only differ in
the perception of stressors but also in the coping strategies, by
making them recognize the appropriate coping strategies, stress
could be proactively reduced.
(Dhankar, June 2015) The author had inspected the
occupational stress level among employees of banking
sector. Hence, could not conclud that a single factor is
responsible for the stress in banking employees’. Factors
like work overload, role ambiguity, job rotation practices,
transfer practices, time pressure, close supervision,
confliction, poor relationship with co-workers, gender
discrimination etc., are responsible for stress.
IV. DATA ANALYSIS AND INTERPRETATION
A. Simple percentage analysis
Table 1 - Gender
Frequency Percent
Valid Male 80 74.1
Female 28 25.9
Total 108 100.0
Interpretation
The above table reveals that 74.1% are male and 25.9% are female.
Table 2 - Age
Frequency Percent
Valid 20-30 Years 40 37.0
31-40 Years 44 40.7
41-50 Years 24 22.2
Total 108 100.0
Retrieval Number: A10330581C219/19©BEIESP 192
Occupational stress is inevitable in advanced life.
Typically, it right away affect the employee health, abating
the productivity and proficiency. In upcoming days,
exterminating occupational stress would be part of company
policy of the organizations and be seen as an imperative
strategy to enhance employee satisfaction.
(Jayashree, 2014) The author has conversed that stress is
inexorable in the banking sector. The findings show that a
majority of the employees experienced severe stress-
interrelated disorders and a lot of psychosomatic problems.
So that, the recommendation in her study discloses that the
management should take appropriate initiatives in
facilitating their employees to conquer its disastrous effect.
Limitation of the study
 Research was based on the questionnaire method.
 Sample size was limited to 108.
 Convenience sampling technique was engaged and it
was restricting to only private bank employees in
Salem district. So the findings of these studies are
limited to Salem district only due to cost and time
constraints.
III. RESEARCH METHODOLOGY
Data collection:Primary and secondary data are collected
for this research, primary data was collected through a well-
structured questionnaire which was personally handed out to
the respondents during their break timings to seek their
responses. Secondary data was collected with the help of
online sources, text books, articles, magazines and
newspapers. Convenient sampling technique was used for
data collection.
Sample size:For the research purpose the samples were
collected from 108 private bank employees in Salem district.
Tools: Simple percentage analysis, Chi-Square and ANOVA
are used for analysis of data with the help of SPSS.
Valid Percent Cumulative Percent
74.1 74.1
25.9 100.0
100.0
Valid Percent Cumulative Percent
37.0 37.0
40.7 77.8
22.2 100.0
100.0
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 International Journal of Recent Technology and Engineering (IJRTE)
ISSN: 2277-3878,Volume-8, Issue- 1C2, May 2019

Interpretation
37 % of the respondents belong to the age category of 20-30 years, 40.7% fall between 31 to 40 years, 22.2% between 41-
50years and 10% are above 51 years of age.
Table3 - Work Experience
Frequency Percent Valid Percent Cumulative Percent
Valid 0-5 Years 30 27.8 27.8 27.8
6-10 Years 34 31.5 31.5 59.3
11-15 Years 28 25.9 25.9 85.2
16-20 Years 16 14.8 14.8 100.0
Total 108 100.0 100.0
Interpretation
27.8 % respondents possess work experience of 0-5 years, 31.5% has 6-10 years experiences, 25.9% with 11-15 years,
14.8% have 16-20 years’ experience
Table 4 - Marital Status
Frequency Percent Valid Percent Cumulative Percent
Valid Married 70 64.8 64.8 64.8
Single 38 35.2 35.2 100.0
Total 108 100.0 100.0
Interpretation
The table shows 64.8% married and35.2% unmarried.
Chi-Square Analysis
Table 5 - Increased Absenteeism
Strongly Strongly Calculated Table
Agree Agree Neutral Disagree Disagree Total value Value
Gender Male 6 30 18 18 8 80
Female 0 10 6 10 2 28 3.708a 9.488
Total 6 40 24 28 10 108
Interpretation
From the above table it is found that calculated value < table value at 5% level of significance. Hence null hypothesis is
accepted. It is inferred that there is no significant relations between increased absenteeism and gender.
Table 6 - Decreased productivity
Strongly Strongly Calculated Table
Agree Agree Neutral Disagree Disagree Total value Value
Gender Male 4 18 32 20 6 80
Female 0 10 4 8 6 28 10.635a 9.488
Total 4 28 36 28 12 108
Interpretation
From the above table it is found that calculated value > table value at 5% level of significance. Hence null hypothesis is
rejected. It is inferred that decreased productivity is significantly related to gender.
Table 7 - Lack of relationship with Co-workers
Strongly Strongly Calculated Table
Agree Agree Neutral Disagree Disagree Total value Value
Gender Male 8 22 20 24 6 80
Female 0 8 8 4 8 28 11.990a 9.488
Total 8 30 28 28 14 108
Interpretation
From the above table it is found that calculated value > table value at 5% level of significance. Hence null hypothesis is
rejected. It is inferred that lack of relationship with co-workers is significantly related to gender.

Published By:
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Retrieval Number: A10330581C219/19©BEIESP 193 & Sciences Publication
 International Conference on Emerging trends in Engineering, Technology, and Management (ICETETM-2019) |
26th-27th April 2019 | PDIT, Hospet, Karnataka
Table 8 - Reduced work effectiveness

Strongly Strongly Calculated Table

Agree Agree Neutral Disagree Disagree Total value Value
Marital Married 12 8 26 20 4 70
Status Single 2 4 12 14 6 38 6.151a 9.488
Total 8 30 28 28 14 108
Interpretation
From the above table it is found that calculated value < table value at 5% level of significance. Hence null hypothesis
accepted. It is inferred that reduced work effectiveness is not significantly related to gender.
Table 9 - Lack of motivation

Strongly Strongly Calculated Table

Agree Agree Neutral Disagree Disagree Total value Value
Marital Married 12 12 12 22 12 70
Status Single 4 14 12 4 4 38 12.205a 9.488
Total 16 26 24 26 16 108
Interpretation
From the above table it is found that calculated value > table value at 5% level of significance. Hence null hypothesis
rejected. It is inferred that lack of motivation is significantly related to gender.
Analysis of Variance
Table 10 - Age and performance factors
ANOVA Table
Sum of Squares df Mean Square F Sig.
Increased Between (Combined)
3.437 2 1.718 1.405 .250
Absenteeism Groups
* Age Within Groups 128.415 105 1.223
Total 131.852 107
Decreased Between (Combined)
4.660 2 2.330 2.166 .120
productivity * Groups
Age Within Groups 112.970 105 1.076
Total 117.630 107
Lack of Between (Combined)
15.165 2 7.582 6.129 .003
relationship Groups
with Co- Within Groups 129.909 105 1.237
workers *
Age Total 145.074 107
Reduced Between (Combined)
10.206 2 5.103 4.122 .019
work Groups
effectiveness Within Groups 129.979 105 1.238
* Age Total 140.185 107
Intention to Between (Combined)
39.876 2 19.938 17.795 .000
leave job * Groups
Age Within Groups 117.642 105 1.120
Total 157.519 107
Reduced job Between (Combined)
2.696 2 1.348 1.200 .305
satisfaction * Groups
Age Within Groups 117.933 105 1.123
Total 120.630 107

Published By:
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 International Journal of Recent Technology and Engineering (IJRTE)
ISSN: 2277-3878,Volume-8, Issue- 1C2, May 2019

Inference:
From the above table it is found that the factors like lack of relationship with co-workers(F= 6.129) (P=.003), reduced
work effectiveness (F=4.122) (P=.019), Intention to leave job (F=17.795) (P=.000) are statistically significant at 5% level of
significance. Therefore null hypothesis is rejected at 5% level of significance. Hence it is concluded that lack of relationship
with co-workers, Intention to leave job, reduced work effectiveness have significant difference towards Age factor among
employees of private banking sector.
Table 11 - Work experience and performance factors

ANOVA Table
Sum of Squares Df Mean Square F Sig.
Increased Between (Combined)
2.391 3 .797 .640 .591
Absenteeis Groups
m * Work Within Groups 129.460 104 1.245
Experience Total 131.852 107
Decreased Between (Combined)
2.452 3 .817 .738 .532
productivity Groups
* Work Within Groups 115.178 104 1.107
Experience Total 117.630 107
Lack of Between (Combined)
7.785 3 2.595 1.966 .124
relationship Groups
with Co- Within Groups 137.289 104 1.320
workers * Total
Work 145.074 107
Experience
Reduced Between (Combined)
14.840 3 4.947 4.104 .009
work Groups
effectivenes Within Groups 125.346 104 1.205
s * Work Total
140.185 107
Experience
Intention to Between (Combined)
40.282 3 13.427 11.911 .000
leave job * Groups
Work Within Groups 117.236 104 1.127
Experience Total 157.519 107
Reduced Between (Combined)
9.455 3 3.152 2.948 .036
job Groups
satisfaction Within Groups 111.175 104 1.069
* Work Total
120.630 107
Experience

Inference: that lack of relationship with co-workers, Intention to

leave job, reduced work effectiveness are the factors that
From the above table it is found that the factors like
show significant difference towards Age factor among
Liking to stay Reduced work effectiveness (F= 4.104)
employees of private banking sector. Thus proper
(P=.009) intention to leave job (F=11.911) (P=.000) and
cognition of the relevance and significance of these
reduced job satisfaction (F=2.948) (P=.036) are
factors with respect to age will prove to be highly
statistically significant at 5% level of significance.
beneficial. It’s shown that reduced work effectiveness,
Therefore null hypothesis is rejected at 5% level of
intention to leave job, reduced job satisfaction are factors
significance. Hence it concluded that reduced work
that show significant difference towards work experience
effectiveness, intention to leave job, reduced job
factors. Therefore, formulation of stress management
satisfaction are factors that show significant difference
strategies specific to the work experience of the
towards work experience factors noticed among the
employees is very important to hone performance of
employees of private banking sector.
private banking sector.
V. CONCLUSION
The findings of this study reveal that decreased
productivity, lack of relationship with co-workers and
lack of motivation are significantly related to gender.
Hence, it would be crucial to device stress management
strategies that are specific of each gender. It also reveals

Published By:
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 International Conference on Emerging trends in Engineering, Technology, and Management (ICETETM-2019) |
26th-27th April 2019 | PDIT, Hospet, Karnataka
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4. https://www.academia.edu/35480655/Factors_Affecti
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_in_the_Banking_Sector_of_Pakistan
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87704281630489X
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AUTHORS PROFILE

V.M.Suryaprakash, MBA, PhD, Full

time Research Scholar, AVS College of
Arts & Science, Salem, Tamil Nadu, India.
Previous paper publications include (2019-
March) A study on the stress management strategies
among bank employees E- ISSN- 2348-1269, print ISSN
- 2349-5138, Impact factor- 5.75; (2018-September) A
study on prevalent stressors among women bank
employees of selected banks in Salem district, Tamil
Nadu. E ISSN - 2348-1269 P ISSN - 2349-5138; (cosmos
impact factor- 4.236) ( impact factor- 5.75);(2018-
August) A study on the impact of stress among bank
employees and it's influence towards employee
engagement with reference to selected banks in Attur,
Salem District E ISSN- 2348-1269, P ISSN 2349-5138
(impact factor- 5.75); (2018)Impact of positive and
negative job stress with special reference to bank
employees ISBN- 978-93-83191-29-1; (2017) A wellness
remainder to occupational hazards of IT professionals-A
stereotype review ISBN - 9783-93-87102-13-2 Print
ISSN - 2347-1662 (impact factor-4.169)

Dr. M. Hema Mary, Assistant Professor, Department

of Management Studies, AVS College of Arts & Science,
Salem, Tamil Nadu, India. Few recent paper publications
include (2017 September) Online shopping - The Boon
and Bane in cashless economy- ISSN: 2320-4168; (2017
February) Role of learning and development in
facilitating a happy organisation ISSN online-2320-9704;
(2017 February) HR strategies to Hone innovative
practices in SME's and start up companies. ISSN -2321-
5739.

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