INSTITUTE OF HOTEL MANAGEMENT

AURANGABAD

Proposal

Proposal indicating the key areas for improvement, outlining the basis for
identification and approaches to improve supported by most suited
rationale.

Roshan Das (1875376)

PDP (BFI 1036)

“Submitted in fulfilment of the requirement for B.A. (Hons) in

Culinary Arts”

UNIVERSITY OF HUDDERSFIELD
UNITED KINGDOM

December 2018

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 PROPOSAL

Aim of the study

The main aim of this proposal is to enhance in our soft skills and moreover incrementing
personality development, which will help us in the hospitality industry.

Rationale and background for the study

Disney invest a lot of capital training their street sweepers. Why? When they discovered that
the crowd over there, ask lane caretaker for show information and paths, street caretaker
became a root part of the guest experience. And as such, they require soft skills to give
pleasurable delight to the guest, not just to keep clean the lanes.

Disney staff are selected on the basis of their attitude and personal characteristics; not just
they have theoretical and practical skills, but most importantly they have soft skills.

For hospitality business specifically, it’s the soft skills that fix staff members apart from their
associate. Improving soft skills means, you have two major benefits: -

1. You will have an ecstatic and cheerful work life and,

2. You are adding more values to your enterprise. (you will be rewarded)

As said by Covey, “Not a day goes by that we can’t at least serve one other modern homo-
sapiens by making deposits of absolute love”. [ CITATION Ben18 \l 16393 ]

These five skills are what will set you aside and upgrades your career: -
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APA 6 Referencing

If an individual doing any research or report and is using data in his/her report from the work
done by other authors, then the individual needs to cite the information used in his/her data.
When you have included data from the published sources in your report, then you must admit
this information fully and precisely. APA stands for American Psychological Association.
The APA style needs two elements: Intext citation (throughout the assignment) and
referencing (end of the essay). Since, it is a new concept, it takes time to understand the APA
6th criteria of referencing. It gives surety, that the collected data is relevant and true. APA
style helps in organizing an essay. APA also helps readers to draw their own conclusions
from the relevant work which have been cited. Learning and understanding APA style
citations and referencing helps to avoid being incrimination of plagiarism. During my
research of assignments, I realised that I should work on my APA referencing skills.

Time Management

Time management is an action of organising and planning, how to distribute our time
between different activities. Good time management enables you to perform smarter not
harder, even though the condition is worse or not. So, when the time is tight and pressure is
high, you need to work smart. Smart and hard work go hand-in-hand. Failing to manage time,
damages and diminishes the effectiveness in your work and so causing stress. Good time
management is done by proper planning, organising and scheduling because “By failing to
prepare, you are preparing to fail”[ CITATION Jor18 \l 16393 ] . The great achievers manage their
time very effectively and exceptionally well. Today’s youth is very bad in good time
management; thus, it reduces their efficiency in work. Spending the only time in the frenzy
activities, one will achieve less because you are distributing your time into different task,
which lacks your concentration. Good time management have enormous benefits: -

Greater productivity and performance, reduced stress, no missed deadlines, a better

professional position.

Time management skill is one of the very essential skill to achieve greater heights in the
hospitality industry, and this is a major problem in me. I don’t give priorities to the main task;
don’t manage and divide time efficiently, rather I gave importance to social media and video
games. Hence, it decreases the effectiveness in my work and the day ends with the
incomplete work. [ CITATION Min181 \l 16393 ]
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Goal Setting

If you want to succeed, you should set your goals. Goal setting is a psychological process for
thinking about your ideal future, and for motivating yourself, so that your vision of your
future turns into reality. The long-term vision gives us an idea that how much we know
ourselves and what is our aim. Some people are good at ‘Deferring Gratification’ i.e., they
sacrifice themselves in order to achieve their goals many years down the line. Usually these
individuals have a clear-cut vision that, what they want to aspire. Without goals and a vision,
you lack concentration, control and guidance. Goal setting not only allows you to take control
of your life’s path, but it also provides you a criterion for determining whether you are
actually succeeding. In order to achieve your goal, you need to set them and must follow the
five golden steps:

1. Fix goal that motivates you

2. Goals should be powerful and smart
3. Set specific goal
4. Fix perceptible goals
5. Set practical goals

By knowing these steps, it will be easy for us to accomplish our goals. I got to know about
my flaw in goal setting during my secondary pre-board examinations, when I wasn’t prepared
well and the exams were pressuring me. [ CITATION Ste10 \l 16393 ]

Communication skills

The very demanding soft skill in any profession is communication skills- both verbal and
Non-verbal. A good communicator can earn respect in the team and the society. A person
must flourish decent intra-personal skills. Communication doesn’t only mean that you are a
good speaker, it also means that you are a well listener and could understand one’s opinion.
Good listener can develop a healthy bond and relationships as well. One should need to
understand that how someone is conveying his/her message. But there are some barriers
which creates hindrances in the effective communication are: don’t be judgemental,
unwanted advice, ignoring someone’s speech, these needs to break. Active participation in
speech/debate, asking questions, being empathetic will improve the communication level of
an individual. A good speaker and a good listener both are cousins of each other, they boost

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each other’s confidence level. My interview and Jombay psychometric test proved my
weakness in this specific soft skill. [ CITATION Bar11 \l 16393 ][ CITATION Jan17 \l 16393 ]

Leadership Quality

One of the most important soft skill is leadership. Leadership is basically the action of
leading a group or an organization. The leader of group must have a clear vision and yes, an
inherent power to control and motivate the crowd. An individual must have a unique melange
of allure and vision that attracts the crowd towards him/herself. A great leader finds the
equity between business insight, performance, and personality. They must have a view,
audacity, communication, honesty, and focus along with capable to plan strategically and
assemble trust amongst the team. A leader must have a will power to manage his/her team in
the most difficult situations and think accordingly. I got to know my weakness during intra-
school competition when I wasn’t able to handle my team to perform well. [ CITATION Bar11 \l
16393 ][ CITATION Bri17 \l 16393 ]

Statement of objectives

1. To update about knowledge of APA 6th format of referencing.

2. To be effective and analyse time management in a proper manner.
3. To work on the aim of accomplishment of goal efficiently.
4. To improve good communication skill because it adds intimacy.
5. To build revolutionary leadership qualities.

Methodology

APA Referencing

APA referencing in totality contains the originality of concept based on knowing and writing
down the rules of referencing. Practising referencing skills makes us perfect. Academic skills
are highly important in professional world.

Time Management

As an individual, I would prefer doing important particular task. We should give preference
to our health in terms of proper sleep. Sleeping up to 7-8 hours gives a kind of relaxation and
helps in doing proper work. I would specifically give priority to the important task given to
me. I will give a different time slot to social networking sites and videogames. I will perfectly
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use my weekends by reading books and doing internet studies. I will follow my 5D formula
of leading myself to success: -

“DEDICATION, DEVOTION, DISCIPLINE, DETERMINATION and DUTY”.

I would follow practising proper time table, so that I would be able to finish my plan of
action for practical of Food Production Operations. I would along with this, give preference
to co-curricular activities for my growth and development.

Goal Setting

Goal setting emphasis our growth and development with our overall establishment. If you
want to lead to accomplishment of goal, you should work on your goals. Life without goals is
like ocean without water. Goal setting is a wide concept which starts with careful
consideration of what you want to achieve with the mixture of both hard work and smart
work.

1. S- Smart
2. M-measurable
3. A- Attainable
4. R- Relevant
5. T- Time bound [ CITATION Min181 \l 16393 ]

Communication Skills

I will focus more on listening skills and perfectly body language. Communication skills
include thinking about your audience, making notes and re-reading them, listening skills,
working on building up your empathy, ruling the art of networking, making paraphrases in
the conversation, and practising public speaking in audience (Personal Development
Planning).

Leadership Quality

Leadership works in team that stands for “TOGETHER EVERYONE ACHIEVES MORE”. I
will always be quick, imaginative, and creative in taking decisions. One should higher up his
communication skills for development. Always passionate your team with positivity. Always
boost others with motivation. We should help others more.

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References

Cottrell, S. (2010). Skills for Success . london: Stella Cottrell and Macmillan publishers.

Darmody, J. (2018, february). Silicon Republic. Retrieved from How to improve your communication
skills in 7 easy(ish) steps: https://www.siliconrepublic.com/advice/improve-communication-
skills-how-to

Jane. (2017, august). Habits for wellbeing. Retrieved from 9 effective communication skills :
https://www.habitsforwellbeing.com/9-effective-communication-skills/

Mackay, J. (2018, january ). Rescue Time: Blog. Retrieved from Time Managment :
https://blog.rescuetime.com/time-management-quotes/

Marque, B. (2018). Bench Marque. Retrieved from 5 Soft Skills You Need For Hospitality Jobs:
https://blog.benchmarque.co/4-soft-skills-you-need-for-hospitality-jobs

Mitra, B. K. (2011). Personality development and soft skills . New Delhi: oxford university press.

Robbins, T. (2018). Tony Robbins. Retrieved from 7 ways to improve leadership skills:
https://www.tonyrobbins.com/leadership-impact/7-ways-to-improve-leadership-skills/

Team, M. t. (2018). Mind Tools. Retrieved from What Is Time Management?:

https://www.mindtools.com/pages/article/newHTE_00.htm

team, M. t. (2018). Mind tools . Retrieved from Golden Rules of Goal Setting:
https://www.mindtools.com/pages/article/newHTE_90.htm

Tracy, B. (2017, january). Brian Tracy International . Retrieved from 7 Leadership Qualities,
Attributes, and Characteristics of Great Leaders:
https://www.briantracy.com/blog/leadership-success/the-seven-leadership-qualities-of-
great-leaders-strategic-planning/?fb_comment_id=674636795903048_1995861040447277

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