Analyst Workgroup Incident Count

SR Count WO Count Total

Analyst Workgroup Incident Count
SR count Total
Analyst Workgroup Incident Count
SR count WO Count Total
SL. No. Incident ID Log Time Status Medium Caller Aging(days) Classification
Category Symptom
Description Priority Workgroup Analyst
Reason Response Resolution Response Resolution Response SLA Met
Deadline Deadline
9/30/2019 11:31 Yes
3/25/2020 18:26 Yes
4/20/2020 17:06 Yes

4/23/2020 16:43 Yes

4/28/2020 13:56 Yes
4/28/2020 14:52 43951.4948611111 Yes
4/29/2020 8:33 Yes

4/29/2020 11:51 Yes

4/30/2020 12:36 Yes

5/1/2020 13:07 Yes

5/1/2020 16:07 Yes
5/4/2020 9:00 Yes
5/4/2020 9:00 Yes
5/5/2020 12:18 Yes

5/5/2020 13:30 43957.6879976852 Yes

5/5/2020 13:30 Yes

5/5/2020 17:57 Yes

43956.7843518519 Yes
5/6/2020 8:37 Yes

Yes

5/6/2020 10:55 Yes

5/6/2020 12:22 Yes
5/6/2020 12:22 Yes
5/6/2020 15:46 43959.5596064815 Yes

5/6/2020 16:31 Yes

Yes

5/7/2020 9:00 43959.5 Yes

Yes
5/7/2020 11:24 43959.6005324074 Yes
5/7/2020 11:36 43959.6088773148 Yes
5/7/2020 12:18 Yes

43958.5651273148 Yes

5/7/2020 14:31 Yes

5/7/2020 15:12 Yes
5/7/2020 15:12 Yes

43958.6465277778 Yes
Yes

5/7/2020 16:58 5/11/2020 13:58 Yes

5/7/2020 17:19 5/11/2020 9:40 Yes

5/7/2020 17:19 5/11/2020 8:19 Yes
5/7/2020 17:28 Yes
5/7/2020 17:34 5/11/2020 8:34 Yes

5/7/2020 18:16 5/11/2020 9:16 Yes

Yes
43958.7870138889 Yes
5/7/2020 19:07 5/11/2020 10:07 Yes
43959.3370486111 43962.4620486111 Yes

5/8/2020 9:00 5/11/2020 11:56 Yes

Response Violation Resolution SLA Met Resolution Violation Solution Closure Code
Reason Reason
Reviewed Cost (in Customer Location 5/8/2020
USD)
Corporate Noida
IT Services Noida
Managed Noida
Services &
System
Integration
NMEC Chennai
Administration Noida
IT Services Noida
Business Noida
Applications
Networking Noida
Embedded
Appliance
Division Delivery

Networking Noida
Embedded
Appliance
Division Delivery

IT Services Noida
IT Platform Noida
DMIC LDB Noida
IT Platform Noida
Advanced Noida
Technology
& Smart
Solutions
IT Services Noida
Industry Noida
Solution Division

AI Platform - Noida
Aurora
Purchases Noida
Managed Noida
Services &
System
Integration
Managed Noida
Services &
System
Integration
IT Platform Noida
IT Services Noida
IT Services Noida
Industry Noida
Solution Division

IT Services Noida
Human Noida
Resource
Industry Noida
Solution Division

Business Noida
Applications
IT Services Noida
IT Services Noida
Managed Noida
Services &
System
Integration
Networking Noida
Embedded
Appliance
Division Delivery

IT Platform Noida
IT Noida
AI Platform - Noida
Aurora
Transportation Mumbai
Japan Bangalore
Communication
&
Consulting
Services
Advanced Bangalore
Technology
& Smart
Solutions
Bangalore
IT Services Noida
IT Noida
IT Services Noida
Advanced Noida
Technology
& Smart
Solutions
IT Services Noida
Chennai
IT Platform Noida
IT Services Noida
Networking Noida
Embedded
Appliance
Division Delivery

Managed Noida
Services &
System
Integration
SlNo SR ID Request Type Log Time Aging(Days) Status Medium Caller
Classificati Category Subject Description Priority
on
Workgroup Engineer Response Reason for delay
Response Deadline Resolution Response SLA Response Violation Resolution SLA Met
Deadline Met Reason
Resolution Violation Solution Closure Code Reviewed Cost(in
Reason USD)
Customer Location 5/8/2020
SL. No. Workorder ID Log Time Status Caller Workgroup Priority
Assigned To Workorder Source
SL. No. Incident ID Caller Location Customer Log Time
Status Classification Category Priority Description
Workgroup Analyst Response Escalated To Partner Incident
Incident Start Partner Priority Incident End Solution TTO TTR
Closure Code Resolve Time (24/7)
SlNo Service Caller Location Customer LogTime Status Classificatio Category
Request ID n
Priority Subject Workgroup Analyst Response Service Request Solution TTO TTR
End
Closure Resolve
Code Time
(24/7)
SL. No. Incident ID Caller Location Customer
Log Time Status Classification Category Priority
Description Workgroup Analyst
Response Escalated To Partner Incident Incident Start Partner Priority Incident End
Solution TTO TTR Closure Code Resolve Time (24/7)
SlNo Service Request ID Caller Location Customer
LogTime Status Classification Category Priority
Subject Workgroup Analyst
Response Service Request Solution TTO TTR Closure Code
End
Resolve Time (24/7)
Caller Auto WO Config ID Description Reg Time Parent WO Parent Ticket Solution Information
ID ID
Updated Time Workorder Workorder Attachments Assigned Actual Resolution Assigned Relation Status
No ID Workgroup Time Engineer
Name User Name