DANA M.

 ALAWI
• PROJECT COORDINATOR •PRODUCT MANAGER • SAP CONSULTANT
Dana.alawi22@gmail.com   +970592451817 Ramallah

SUMMARY
• Information Technology graduate with a degree in Management Information System with 4+ years of experience, I have the
ability to follow up projects throughout all phases of development, excellent project management and time management abilities,
excite and keep team members focused, often under pressure, and ability to motivate.
• Combine technical and analytical aptitude with problem-solving strengths to drive projects to on-time, on-budget and high-
quality completion with well-developed skills in communication, planning, analysis, and estimation skills. 
EDUCATION

Al Quds University
B.A in Information Technology - Management Information Systems (MIS). Jan. 2012 – Jun. 2015
Course Work:
• Palestinian Internship Program (PIP). • Marketing Principles • Entrepreneurship & Business Plan
Development.
• IT Project Management. • Management the High Perform Organization. • Arab AmeriCares Training
• System Design & Development. • SAP Business One Release 9.2. • Risk Management.

PROFESSIONAL EXPERIENCE
Coordinator, Zaatarah & Co. Tourist & Travel Agency – G.S.A Egypt Air, Ramallah 
Sep. 2015 – Jun. 2019
• Carrying out administrative duties with accuracy and speed. Also supporting the company’s employees, supervising its staff, and helping to
manage the administrative budget.
• Record daily sales, monthly spending reports, evaluated, executed, and monitor sales required of tourist offices which make all sales clear to
them and speed up the payment process with 80%.
• Develop and maintain client base, Answering and appropriately handling inbound phone calls and correspondence also to book reservations on
multiple airlines, concerns, offered discounts, and ensuring that all enquiries are fully responded to within a satisfactory timescale.
• Booking air tickets using Amadeus system to any country and any airline, wherever applicable traveler the most suitable price, convenient, and
comfortable travel conditions, this increase booking from 32% to 58%.
• Co-ordinating office maintenance issues relating to office equipment and repairs.

IT Supervisor, Chemonics/ USAID, Ramallah

Aug. 2017- Mar.2018
• Using ADALA System at Legal court through tracking Certifications, Cases, and Archived files with perform research on all technological
solutions.
• Analyze all IT infrastructures and prepare reports to be submitted to senior management.
• Provide support to all software engineering processes and assist all programs and design short- and long-term objectives for all process and coordinate
with departments to analyze all requirements and provide efficient support to all end users.

SAP – Young Professional Program (YPP), Ramallah 

Nov. 2016 – Feb. 2017
• One of 17 SAP graduates selected from 2,500 graduates as a team leader of SAP Young Professional Program training.
• Covering a development plan that includes SAP software functions, ERP System, technical knowledge, and certification like:
- SAP HANA & SAP Business One Release 9.2.
- Communication & Presentation Skills.
- Design Thinking with Business Model Innovation.
• Learning SAP Business One Release 9.2 functions which use to speed up business process with trusted by over 55,000 companies in 150
countries, these functions represent in;
o Administration; where setup of the various core settings in the application is done.
o Financials; where definition of Chart of Account is set up and the core Journal Entries can be created.
o Opportunities; where Lead generation is used to keep track of potential Sales and Purchases.
o Sales - A/R and Purchasing - A/P; where the flow are managed and the lifeblood of the company’s revenue stream.
o Business Partners; where master data of Leads, Customer and Supplier are maintained.
o Banking; where payment of Incoming (sales) and outgoing (purchase) payments are created.
o Inventory; where master data of goods to be sold/purchased are maintained and their quantity/value in warehouses are tracked
o Resources; where master data of resources (machines and people) to be used in production are defined (capacity and planning).
o Production; where Bill of Materials master data are maintained and Production orders are created.
o Project Management; where you define projects, project data, process, and reports.
o Material Requirements Planning (MRP); where forecasts of needed items in sales/production are defined in order to make purchase order
recommendations.
o Service; where management of service contracts are maintained and service calls are created, activity, and documents.
o Human Resources; where employee master data (Names, contract information, roles, etc.) are maintained.

• Learning “SAP Business One Release 9.2” installation, Modeling, and Integration Framework -B1if. Also, SAP HANA which is an in-memory
data platform of real-time analytic and applications.