Professional Documents
Culture Documents
What is BOPIS?
BOPIS stands for Buy Online, Pick Up in Store.
BOPIS allows retailers to blend the online and in-store experience to engage
with customers while offering a more convenient way to shop.
Then our associate can send an email / SMS/ Whatsapp or phone call
notification to the customer letting them know it’s ready for pickup.
2. On the other hand, if the store does not have the item in-stock, Example if
Customer orders 2 pcs of merchandise and Chembur store has only 1 pc. Then
associate must order from a Santacruz store or from Ware House
Once it arrives, the customer is notified and it will be available for pick-up at
his or her convenience.
3. The customer picks up the order
At both the store at Packing counter we have to Place a Board saying
BOPIS Counter
When Customer visit at packing counter ask them to visit the store once
and have a look mean while we will arrange your packed merchandise
Tally the Merchandise with the online Bill and take Acknowledgement of
customer
For security purpose ask customer to show the SMS/ Whatsapp
notification of BOPIS send from the store
Incase if customer had not came to pick the merchandise as per
schedule day Santacruz store will send the stock to ware house and
whenever customer came back it will be handover to them
BOPIS Performance:-
It will Save Shipping Cost both for customer and for Mahavir
Home store
Over 50% of BOPIS is used during Holidays
When BOPIS customer comes to store we have a chance to
generate additional business at store. By checking their shopping
details and provide them related merchandise
BOPIS is used to save time & Money
FAQ of BOPIS
.
5. Can I return/exchange the product?
Yes, product purchased BOPIS option can be exchanged in stores.
A credit note (valid for 3 months) will issued which can be used for
a purchase only at physical store of Chembur & santacruz Store.
provided the merchandise is in its original and saleable condition
with original invoice.(Customer has to visit the store personally
along with merchandise for exchanged it can’t be picked from the
Home)
Incase in emergency scenario you could not able to come for pick
up from the store from your registered mobile number call the
respective store manager and inform him about the person who
will come for pick up and send a SMS / Whatsapp from your
number who will come to pick up the merchandise
Secondly he should present invoice copy on whatsapp or mail to
store team.