A LETTER OF COMPLAINT

Reason for writing:

 I am writing to complain about…………

 I am writing to complain about/ express my concern about a hair-dryer

which I bought/purchased in your shop last Saturday.

 I am writing because I am not really pleased with/ satisfied with the quality
as well as the service in the students’ restaurant at your college in recent
months

Introducing the complaint:

The first problem is ……………………

The first thing I would like to draw your attention to is ………….

My first concern is ……………………..

Introducing further complaint:

In addition to this,……………….

Another problem/ inconvenience is ………………….

………….was also unacceptable/ unsatisfactory

Demanding action:

 I suggest that you replace the item

 I therefore suggest that I be given a full refund

 I would be grateful if my money was refund

 I would be grateful if you could give me a full refund

Closing:

• I look forward to hearing from you

• I look forward to receiving your explanation

• I look forward to receiving a full refund

Ending:

- Yours faithfully

- Yours sincerely

- Best/ Kind/Warm regards

You and some friends had dinner in a restaurant a few nights ago. The service
at the restaurant was terrible and the food was bad. You and two friends had
severe stomach-aches the following day. The food was also overpriced.

Write to the manager of the restaurant and explain these problems. Give any
details that you think are relevant. Ask the manager to do something about the
situation.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the bad meal and service that my
friends and I had at your restaurant last Sunday night.

The first problem is that we had booked an outdoor table, a waiter gave us an
indoor table by the toilets because there was none available at that time. When the
meal finally arrived, the soup and the fried fish were already cold and I asked for
those dishes to be taken back and reheated, but the waiter shouted at me. In
addition to this, when the bill came,we were overcharged for soft drinks.

Finally,I and two friends had severe stomach-aches the following day, we almost
were hospitalized because of food poisoning.Unacceptable treatment at your
restaurant made us extremely disappointed.

I would like to receive your explanation and apology for these matters. If you think
this is typical of your usual standard of service, and no positive actions are taken, I
will never recommend your restaurant to my family and friends.

I look forward to receiving your reply.

Yours faithfully,

Thuan

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