HOMEWORK

LESSON 5: EMAIL - PROBLEMS

Các bạn viết 10 emails cho 10 chủ đề nhé!

Riêng phần , which........ các bạn chưa cần làm đâu nhé!

Email 1: Restaurants

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
problems you have encountered at the restaurant.

Dear Anna,
Thank you for getting in touch. Unluckily, I do have some issues with my recent visit at Sunny
resstaurant.

To begig with, I was not satisfied with the dirty fork. There were some salt in the fork

Moreover, the waiter was not miss our order. Her attitude was not well.

Finally, I was dissatisfied with the billing errors. The restaurant changed me for many things I
was return for the waiter.

My hope is that these issues are fixed for others, and I’d appreciate a voucher for my bad
experience.

Best regards,

Mrs. Lisa

Email 2: Hotels

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear David,
Thank you for yor email. Unfortunately, I encountered some issues during my recent stay at
Sunny Hotel.
Firstly, I was not satisfied with the dirty bed. There were some hairs on the sheet.

Secondly, I experienced problems with the house keeping. Her attitude was not well.

Third, I faced challenges with the noisy neighbors. The guest next door were laugh at 11 pm.

I hope these concerns are fixed for others, and I’d like a voucher for my inconvenience.

With regards,

Mrs. Lisa

Email 3: Hospitals

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear An,

It’s great to hear from you, Regrettably, I must express some concerns with my recent visit to
ABC hospital.

First of all, I was displeased with the doctor Been. He didn’t tell me about my test result.

Additionally, I was dissatisfied with the billing errors. Although I was not use some things, but
the hospital charged me for many things.

Finally , I encountered with the entrance issue, there were no nurse taked me or told me about
the entrance.

I am looking forward to these issues being fixed for others, and I’d welcome a voucher for my
poor experience.

Yours sincerely,
Mrs. Lisa

Email 4: Retail Stores

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.
Dear David,

It’s great to hear from you. To my regret, there are some issues that I need to addresss.

To start, I was unhappy with some products. It’s over the duedate.

Also, I was not satisfied with the expensive drink.

To finish, I ran into problems with the door. It made me hurt when I tried to open.

I hope these concerns are fixed for others, and I’d like a voucher for my inconvenience.

Warm regards,
Ms. Lisa
Email 5: Banks

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear John,

Thank you for your email. Nevertheless, I did have some troubles with my recent visit to VP
bank.

At first, I faced challenges with the security. He was impolite with me.

Secondly, I was not satisfied with the uncomfortable seating. There were no clean chairs.

Lastly, I experienced problems with the ATM issues. The ATM wouldn’t give out my card.

I am looking forward to these issues being fixed for others, and I kindly request a voucher for my
unpleasant incident.

Kind regards,
Ms. Lin

Email 6: Airlines

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear Tim,

I appreciate your message. Regrettably, I must express some concerns during my recent flight
with ABC airlines.

To start with, I was displeased with the staff at the parking area. I didn’t find an area to parking
my car.

Secondly, I was not satisfied with expensive ticket prices. The ticket cost more than I expected.

Lastly, I experienced problems wwith unclean seat. There were some food on my seat.

I expect the matters will be handled for others, and I’d like a voucher for my unfortunate
experience.

Best regards,
Ms.Lin

Email 7: Movie Theaters

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear Rachel,

Thank you for getting in touch. To my disappointment, I have some concerns about my recent
visit to Vin Cinemas.
At first, I faced challenges with the popcorn and drink. It looked like over due date.

Secondly, I was not satisfied with the seat. It was too dirty.

Lastly, I experienced problems with unclean facilities.

I hope these concerns will be handled for other customers, and I’d appreciate for my bad
experience.

Respectfully,
Ms. Lin

Email 8: Fitness Centers

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear Alex

I appreciate your message. To my regret, there are some issues that I need to address.

To start with, I found issues with the limited class schedule.

Furthermore, I had trouble with the expensive prices.

Lastly, I ran into problems with dirty gum equipment.

I believe these problems should be solved for others, and I’d welcome a voucher for my poor
experience.

Your sincerely,
Ms.Lin

Email 9: Delivery Service

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear Wiliam
I’m glad you contacted me. To my disappointment, I have some concerns about my recent
delivery with Shoppe Deliver that I need to talk about.
To begin with, I found issues with the cold food orders
Furthermore, I was displeased with the late delieveries.
Lastly, I experience difficulties with the incorrect orders.
I am looking forward to these issues being fixed for others, and I kindly request a voucher for my
unpleasant incident.
With sincerity,
Ms.Lin

Email 10: Newly Purchased Product

DIRECTIONS: Respond to the email as if you are a customer. In your email, describe THREE
PROBLEMS that you have encountered.

Dear Sarah,

Thank for reaching out. Nonetheless, there are a few things about my recent purchase from
ABC.

Firstly, I was disappointed with the late deliveries. I was waited for 1 week.

Secondly, I was unsatisfied with the incorrect product information. It’s wrong with my product.

Lastly, I experienced difficulties with the expensive return process. They charged 20% for one
time

My expectation is that these issues will be handled for others, and I’d grateful for a voucher for
my unpleasant experience.

With sincerity,
Ms.Lin