Environment PROCEDURES PEOPLE

Not important to
leadership Not Well Defined
Not Trained
EFFECT
Not Followed

Not Accounting
Not Documented
oriented INVOICES NOT
POSTED TO PMS

CAUSES No Single System

No Tracking at All
No Single System Wrong Documents
No Tracking at All

No Integration of Data Wrong Metrics Not Available

Wrong Metrics

SYSTEMS MEASUREMENT Source Documents

FISH BONE DIAGRAMS

1.MANUFACTURING INDUSTRY
 2.LOW CUSTOMER SATISFACTION
LOW QUALITY PRODUCT
F HIGH PRICING
LOW QUALITY PRODUCT HIGH PRICING

POOR
INEFFECTIVE
MATERIALS
MARKETING EFFECT
BAD DESIGN
COST OF
MATERIALS
INCOMPETENT
EMPLOYEES
LOW
CUSTOMER
CAUSES SATISFACTION

WRONG ANSWERS

LONG HOLD TIMES

FEE STRUCTURE

POOR SUPPORT
POOR SUPPORT
FLOW CHART DIAGRAM
RECRUITMENT PROCESS