SHIKHA ARORA

Mobile: +91-9915421112 Email: 22.arora@gmail.com

​SNAPSHOT

➢ A result oriented professional with nearly seven years of experience in Human Resource &
Customer Relation Management
➢ A highly self-motivated with strong communication, interpersonal and organizational skills with
proved ability in team management.
➢ Well versed with all Microsoft office applications and have good data handling knowledge.

​WORK EXPERIENCE

July 2016 to December 2017 Mission Research Laboratories Pvt. Ltd., Panchkula as HR Manager

Key Responsibilities
➢ Hands on experience in drafting job descriptions, employee handbook, performance appraisal
forms, SOPs, policies and other HR related documents
➢ Monitor and apply HR recruiting best practices.
➢ Develop and update job descriptions and job specifications.
➢ Prepare and post jobs on Internet, different job portals and newspapers.
➢ Identify staff vacancies and handle recruitment.
➢ Issuing Letter of Intent/Appointment / Increment/ Transfer etc.
➢ On-board new employees in order to become fully integrated.
➢ Maintaining database of prospective candidates.
➢ Leaves & Attendance Management, HR Database, Statutory Compliances, Performance
Management
➢ Maintaining the records and documentations of all the employees.
➢ Maintaining the database of all the field staff.

September 2015 to November 2015 Concentrix Daksh (MNC BPO) Chandigarh as Portal Recruiter
(Contractual Basis)

Key Responsibilities
➢ Develop and update job descriptions and job specifications
➢ Prepare and post jobs on Internet.
➢ Source and attract candidates by using databases, social media etc.
➢ Screen walk in candidates’ resumes and job applications.
➢ Tele calling candidates & making alignment on daily basis.
➢ Conduct interviews using various reliable personnel selection tools/methods to filter candidates
within schedule.
➢ Preparing MIS and submission to the Recruitment Head.
February 2014 to January 2015 Panjab Motors Ltd (Mercedes Benz Dealership), Mohali as
Priority Relationship Executive

Key Responsibilities
➢ In charge of Delivery Ceremonies at the time of Car delivery.
➢ Post sale follow up with the customers.
➢ Recording and analyzing Feedback Forms and telephonic feedbacks.
➢ Handling Customer Calls & Complaints and working with the sales team for resolving the
complaints in the given TAT .
➢ Interacting with sales person for resolving of the complaints.
➢ In charge of maintenance of Test Drives records on daily basis.
➢ Submitting monthly reports of Customer Profiles for Senior Management & MB India .
➢ Handing n Siebel Software for the Leads / Invoices generation.

February 2013 to February 2014 Krishna Motors Ltd (BMW India Dealership), Chandigarh as
Customer Relationship Executive

Key Responsibilities
➢ Handing office administration including inventory maintenance, attendance and leave records of
all the employees.
➢ Post sale follow up with the customers.
➢ Recording and analyzing Feedback Forms and telephonic feedbacks.
➢ Handling Customer Calls & Complaints and working with the sales team for resolving the
complaints in the given TAT .
➢ Interacting with sales person for resolving of the complaints.
➢ In charge of maintenance of Test Drives records on daily basis.
➢ Submitting monthly reports of Customer Profiles for Senior Management & BMW India .

January 2011 to February 2013 Berkeley Automobiles Pvt Ltd (Maruti Dealership), Panchkula as
Customer Relationship Executive

Key Responsibilities
➢ Handling post sales follow up.
➢ Organizing new product launch events.
➢ Organizing monthly customer meets.
➢ Handling customer calls/ complaints and ensuring complaints are resolved in given TAT.
➢ Making month wise reports for Senior Management and Maruti RO.

July 2007 to December 2008 Symbiosis Management Consultants Pvt. Ltd Chandigarh as
HR Executive
 Key Responsibilities
➢ Screening of resumes against position specifications and to shortlist candidates based on position
➢ To arrange for interview of the candidates with client organization.
➢ Handling candidate correspondence.
➢ Maintaining Database.
➢ Worked on different job portals like naukri.com, monster, times jobs etc. to screen the resumes.
➢ Taking care of administration and HR part also, like stock maintenance, attendance, maintaining
the leave records, attendance register, making leave file etc.

EDUCATION

● Master Degree in Human Resources, SCDL, Pune

● Diploma in Office Management, YMCA, New Delhi
● Bachelors in Arts, IGNOU

PERSONAL DETAILS

Date of Birth: 22 August 1981

Address: Flat No.6806, 6th Block, GH-4A, JalVayuVihar,Sector 20,Panchkula.
Marital Status: Single

Date