Role Profile

Role Details

Job Title Cultural Assistant Service Libraries

Various
Directorate East Dunbarton Leisure & Culture Reporting to Team Leader Cultural Services
Grade Grade 4 Hours Supply
Work Location Cultural Services Establishment within East Dunbartonshire

Role Purpose

 To work as part of a team responsible for the delivery of high quality front-line library and cultural services at any
service point within the Trust.
 Contribute to the efficient and effective delivery of cultural services to meet the changing needs of customers and
organisational needs.
 Support the performance of Cultural Services through a culture of teamwork and flexibility, contributing to the overall
success of the Council.
 Work to continuously improve service delivery and performance of Cultural Services.

Role Accountabilities & Key Activities

Compliance

 Contribute to the maintenance of a healthy and safe environment within the facilities for employees and service users
including the implementation of Health and Safety policies and procedures.
 Assist with the recording of statistical information as required to support service standards and performance targets.
 Assist with cash handling and the receipt of income according to agreed procedures.

Cultural Services Provision

 Assist in providing an efficient and effective service, including stock circulation and maintenance, the operation of the
computerised management systems and other procedures relevant to the running of Cultural Services.
 Assist in presenting stock, collections and information materials to a high standard to enhance customer service
delivery.
 Assist customers in making use of the full range of services and resources, including ICT.
 Undertake enquiry/information work using appropriate resources to enhance the customer service delivery and
experience.
 Assist with preparation and delivery of Cultural Services events, displays and exhibitions to support audience
development.
 Assist with marketing and promotion of Cultural Services, to support audience development.

Customer Service Delivery

 Deliver a high quality service by focusing on the individual needs and concerns of the customer.
 Take account of customer perspectives and expectations in continuous improvements to service delivery.
 Build and develop strong relationships with stakeholders to enhance the customer service delivery and experience.
 Ensure ongoing customer feedback is considered whilst balancing customer needs and expectations with other
organisational demands.
 Support a customer focused culture in service delivery and improvement to enhance the performance of the
organisation.

Team Working & Relationships

 Foster strong working relationships inside and outside the team to achieve common goals and objectives.
 Co-operate with and support others within Cultural Services through sharing knowledge, experience and best
practice.
 Build good working relationships within Cultural Services by offering advice, encouragement and assistance to team
members, promoting loyalty to members of team and team decisions.
 Gain commitment from others by consulting and involving them through a partnership focus

Corporate Responsibility

 Adopt Champion Roles as allocated in line with Council Corporate Objectives.

Role Profile: CULTURAL ASSISTANT

Cultural services
1 July 2017
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Best Value

 Contribute to the performance of the team by achieving objectives in line with Service Level Agreements ensuring that
maximum benefit is derived from the service provided.

Best Practice

 Contribute to an environment in which the energy and enthusiasm of the team is harnessed and the generation of
ideas for improving working practices becomes an accepted responsibility at all levels.
 Adopt a proactive role in sharing best practice between and across Cultural Services to ensure that customers benefit
from a team that adopts a best practice approach.
 Demonstrate personal commitment to tasks and objectives routinely delivering a first class service to all customers.
 Work with pride and commitment to achieve high personal and professional standards delivering individual, team and
organisational goals in line with corporate objectives.

Role Profile: CULTURAL ASSISTANT

Cultural services
1 July 2017
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Context

Location: In line with the contractual terms for East Dunbartonshire Council employees:
 Normal work base will be Cultural Services Establishment
within East Dunbartonshire Council

Mobility: As per the contractual terms:

 You may however be required to work in other locations within the
Council, either on a temporary or permanent basis, where the Council
has a requirement for your service.

Terms & Conditions Applicable to LGE 

the Role: Craft
LNCT
(McCrone)
Role Status: Permanent
Temporary
Casual 
Sessional
Working Hours: 35 hours
37 hours
Other (please As and when required
specify)
Work Pattern: Week One Mon Tues Wed Thur Fri Sat Sun
s
Start Time
Finish Time
Unpaid Break
Total Daily
Hours
Non-fixed work
pattern (e.g.
annualised
hours)
(please
describe)
Shift Pattern: Mon Tues Wed Thur Fri Sat Sun
s
Days to be
worked
No of hours to
be worked per
day
Over how many
weeks
Other relevant
information:

52 Weeks/Term-Time 52 Weeks 
Term time 39
Weeks
Term time 40
Weeks
Term time
(other)
(please specify
number of
weeks)
Requirement to work out with Yes 
normal work/shift pattern: If ‘yes’ please Occasional evening and weekend working. e.g. for events.
give details May at times be required to work on different shifts.
No
Is this role suitable for Job Share: Yes 
Role Profile: CULTURAL ASSISTANT
Cultural services
1 July 2017
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No
If ‘no’ please
give details
Contractual Overtime Not Applicable 
Requirements:

Yes
Please Specify
no of Hours (per
week)
Stand-By Rota: Yes
If Yes, describe
frequency
No 
Externally Funded: Yes
If Yes, specify
the funding
stream
If Yes, specify
length of funding
No 
Disclosure: Not Applicable
Basic 
Standard
Enhanced
PVG Children
PVG Adults
Criminal Convictions:

Proper Officer:

Politically Restricted:

Key Relationships

 As a member of the Cultural Services Team, the role has accountability for the delivery of Cultural Services Team
objectives.

 The role will work with other team members to share best practice and where appropriate, share resources to achieve
service level priorities.

 On a day-to-day basis, the job holder will be required to use initiative to progress day-to-day activities. More complex
issues will be referred to the Team Leader – Cultural Services.

 The role interacts with Cultural Services Managers, Cultural Services staff, service users, and other Council staff.

 Given the nature of the role, key relationships will include:

 Frequent contact with Managers and employees

Role Profile: CULTURAL ASSISTANT

Cultural services
1 July 2017
Role Profile
Personal Specification

Personal Specification Essential Desirable

KNOWLEDGE  Knowledge of books and reading and/or the visual arts and  Knowledge of
culture and/or local studies appropriate computer
 Knowledge of ICT systems used in libraries, archives, management systems
museums and/or art galleries
 Organisational awareness and knowledge of internal &
external drivers
 Practical application of knowledge across the key areas of the
role
SKILLS  Cash handling skills
 Customer care skills
 Manual handling skills
 Information retrieval skills/enquiries skills
 Numeracy, diagnostic and analytical skills
 Written and verbal communication skills and ability to tailor
communication depending on audience
 Influencing & Negotiation skills
 Facilitation & Coaching skills
 ICT and/or data management skills
EXPERIENCE  Experience of working with the public  Experience of
 Experience of enquiry work working in a library,
 ICT experience archive, museum or
 Experience of team working art gallery
 Knowledge across role accountabilities gained through  Experience of
experience assisting organisation
of events
 Experience of
searching catalogues,
databases and
printed reference
materials

EDUCATION/  4 standard grades or equivalent at level 3 or above, to include  ECDL or equivalent

TRAINING English and Mathematics computer qualification

PERSONAL  Carry out role with credibility and professionalism

QUALITIES  Client and service delivery orientation
 Ability to work on own initiative whilst balancing team, service and
corporate responsibilities
 Planning, organisational and prioritisation of work requirements
 Self-Motivated, Flexible & Adaptable
 Can-do attitude
 Approachable - Customer Focused
 Team player
 Ability to work under pressure to deliver positive results
 Inclusive & Respectful
DRIVING LICENCE

Role Profile: CULTURAL ASSISTANT

Cultural services
1 July 2017