“A STUDY ON EMPLOYEE ENGAGEMENT FOR OPTIMIZING

ORGANIZATIONAL PERFORMANCE AT TATA MOTORS URS KAR

SERVICE CENTER [P] LTD – MYSORE”

A DISSERTATION SUBMITTED TO THE PG DEPARTMENT OF SOCIAL WORK

JSS COLLEGE OF ARTS, COMMERCE & SCIENCE, OOTY ROAD, MYSURU
IN PARTIAL FULFILMENT OF MSW COURSE

SUBMITTED BY
ANUSHA H R
REGISTER NO-JMS18001
IV SEM, MSW

UNDER THE GUIDANCE OF

DR KUMUDINI ACHCHI
Assistant Professor
Postgraduate Department of Social Work
JSS College of Arts, Commerce & Science

PG DEPARTMENT OF STUDIES IN SOCIAL WORK

JSS COLLEGE OF ARTS, COMMERCE & SCIENCE
An Autonomous College of University of Mysore
Re- accredited by NAAC with “A” Grade
Recognized by UGC under the Scheme College with Potential for Excellence
PH.NO-0821-2548379/2548236 Email:jssautonomous@gmail.com Website: jsscacs.edu.in

APRIL 2020
 DECLARATION

I hereby declare that this dissertation entitled “A STUDY ON

EMPLOYEE ENGAGEMENT FOR OPTIMIZATING
ORGANAZATIONAL PERFORMANCE AT TATA MOTORS URS KAR
SERVICE CENTER (P) Ltd MYSORE” is the result of investigation for the
fulfillment of Master Social Work. The entire work was carried out by me under
the guidance and supervision of Dr. Kumudini Achchi Assistant Professor of the
PG Department of Social Work, JSS College of Arts Commerce And Science,
Ooty Road, Mysuru.

Further I declare that this dissertation either in full or part has not been
previously submitted for the award of any degree or diploma or such other
similar title to any university or institution.

  (Dr. KUMUDINI ACHCHI)                                                   (ANUSHA H R) 

Signature of the Faculty Supervisor                              Signature of the student 

HEAD OF THE DEPARTMENT

PRINCIPAL
 ACKNOWLEDGEMENT

The study will be incomplete without acknowledgement of my sincere gratitude to all those
have contributed to the study.

I would like to express my sincere gratitude to Dr. H. C. Honnappa, Principal of JSS

College of Arts, Commerce & Science, Ooty Road, Mysuru for giving me an opportunity to
undertake this study.

First and foremost I would like to express my sincere gratitude to

Prof. Shambashivayya, CE, JSS COLLEGE OF ARTS, COMMERCE AND SCIENCE
OOTY ROAD MYSURU, for having been a constant source of inspiration.

I express my profound and sincere gratitude to HOD PG-Department of Social Work

Dr. M P SOMASHEKAR, for his support.

I express my heartfelt gratitude to our beloved guide Dr. KUMUDININ ACHCHI,

ASSISTANT PROFESSOR, PG Department of Social Work, for her valuable and timely
guidance and suggestions throughout my study.

I thank Mis. AMOOLYA NUTHAN, HR MANAGER, TATA Motors URS Kar Service
Centre (P) Ltd ., for giving permission and encouragement for successful completion of my
dissertation.

My special thank to Mr. NIHIN. N, HR-EXECUTIVE, TATA Motors Urs Kar Service
Centre (P) Ltd., for his genuine help.

I thank all the HR department staff members and all the employees of TATA Motors Urs Kar
Service Centre (P) Ltd.,

I also thank my parents and friends who have been a source of inspiration and support in the
pursuance of the study.

Date:  ANUSHA H R
Place: Mysore 

TABLE OF CONTENTS
Chapter No Particulars Page No.
Chapter 1 Introduction 1-6
Chapter 2 Review of Literature 7-22
Chapter 3 Company Profile 23-34
Chapter 4 Research Methodology 35-39
Chapter 5 Analysis of Data 40-64
Chapter 6 Findings, Suggestion & Conclusion 65-68
Reference 69-71
Appendix 72-75