Lesson 3: Daily Activities

Site: TESDA Online Program Printed by: Ruby Exconde

Course: Providing Guest Room Services Date: Friday, 15 May 2020, 11:22 AM
Book: Lesson 3: Daily Activities
 Table of contents
Topic 1: Daily Activities
 Topic 1: Daily Activities

The following is a list of possible activities a GRA could do during his or her shift:

Preparing for work

Collect keys
Collect daily room assignment sheets
Stock housekeeping trolleys
Determine the proper order of cleaning rooms
Identify concerns and requests of guests
Checking of room status report

Entering the room

Knock first according to the hotel’s standards

Open the door
Position the trolley at the doorway

Cleaning the room

Open windows for ventilation

Take used guest amenities and trash
Clean the shower, tubs, sinks, and bathroom items
Replace the linen and make the bed
Inspect linen for any damages
Inspect the room for possible safety hazards
Inspect the operational condition of equipment
Report any safety concerns and defective equipment
Report lost and found items
Clean room decorations, wall fixtures, equipment and appliances
Dust, brush, polish, and vacuum furniture
Replenish guest amenities
Check the contents of the mini bar and record its status.
Prepare rooms for guest arrival and stand by for any requests of guests
Deliver and collect items borrowed by guests
Perform rotational cleaning duties
Vacuum and sweep the guest room floor
If needed, mop the floor
Record status of the room on the room assignment sheet / room status report
Contact the immediate supervisor to update the status of the room
Take a last look
Close the door

Providing information to guests

Respond to guests’ requests and complaints

 Explain to the guest the room equipment and available facilities
Provide information to the guest about the hotel’s facilities and other available services
Provide information about local tourist attractions, local services and location of places of religious worship

Maintaining storage areas and trolleys

Put the trolley back in the storage room

Take out the used linen from the trolley
Bring the soiled linen to the laundry room
Replenish the linen and guest amenities taken out of the trolley
Handle lost and found items
Clean mops and vacuum cleaners
Remove trash
Clean the storage room

Closing shift

Return room assignment sheets

Coordinate for the room status
Return keys