4. Study the 5. 2.

Answer
Your
following experience:
the receptionist
rules of staying at questions:
the hotel:
R:
1. What
Good country
evening. didCanyou I help
visit?
1. The hotel is assigned for the temporary stay of the guests you?
during the period V:Where
2. ……………………………….
whichdid you stay?with the administration
is arranged
of the hotel. 3. R:What
Haveroomyou reserved
did you ahave? room?
At the Hotel 2 V:
4. How
……………………………….
long did you
2. The payment for the hotel is made according
R:What
5. Whatwas room thewould
stay
rate per
there? to the price-
younight?
like?
list. There is a unique checking-hour at the hotel - 12
V:Did
6. ………………………………
you have valuables with you?
o’clock.
R:Where
7. How long did youare going
keep yourto stay?
valuables?
1. Getting a room at the hotel: 3. If you
3. Arrange thekeep money
sentences
V:
8. What and
in the
………………………………. jewelry
services logical
could in the
your
order:room
hotel it is your
offer?
V: I'd like to get an accommodation at your own responsibility
–No, thanks. Can I9. pay
R: Were
250and
by notpleased
credit
dollars
you ofper
thenight.
card? hotel.
with the hotel services?
hotel. 4. Visitors
–Certainly. A single can stay
V:room
10. in the
………………………………..
Did you guest's
or ahavedouble room
any room? from 8 a.m.
complaints there? till 11
R: Have you reserved a room? p.m.
–£75 for theat room
the request
R:
11.
andFill ofinthe
What was
this
breakfast. guest
form
wrong and
Would andwithyouthe
there?
sign in administration's
thisanregister,
like
V: No, I haven't. approval please.
12. Will you recommend this hotel to your
evening meal?
R: What room would you like? 5. When V:
friends?
leaving ………………………………….
the room the guest must
V: A single room with a shower and a
–Yes, of course. Could you sign in this register,
R: Your room is 312 and here is your key.
telephone. please?-not leave taps open;
-close V: ………………………………….
the window;
R: OK. How long would you like to stay? 1. Good evening. Can I help you?
–Would -put
yououtlike
the alight,
room thewith
radioa and the TV-set;
shower?
V: Three nights, please. What is the rate per
-give
–Here you are. the key to the floor-keeper.
night?
R: 100 dollars. –Yes, 6. The guests
please. Can Imusthavekeepa room everything
per night?in order He will have to
V: That's OK. I'll take it. repay the damage
–Do you have any luggage? if anything is broken or damaged.
R: Fill in this form, please. 7. The coupons for the
–Yes, of course. How much is the room? hotel should be delivered to the
V: Here you are. reception-desk.
–Single, please.
R: Sign in this register, please. –Yes, 8. YouI have
I do. are not2 permitted
suitcases.to have some strangers in the room
V: OK. while you are absent; be careful with the fire; don't have big
–Thanks.
R: Your room is 210, here is your key. luggage in your
–The porter will help room.
you. Here is your key. Your
V: Thanks a lot.
room is 412. I hope you’ll enjoy your stay.
R: You are welcome.
Key to exercise 3:
R: Good evening. Can I help you?
V: Yes, please. Can I have a room per night?
R: Certainly. A single room or a double room?
V: Single, please.
R: Would you like a room with a shower?
V: Yes, of course. How much is the room?
R: £75 for the room and breakfast. Would you like an evening meal?
V: No, thanks. Can I pay by credit card?
R: Yes, of course. Could you sign in this register, please?
V: Here you are.
R: Do you have any luggage?
V: Yes, I do. I have 2 suitcases.
R: The porter will help you. Here is your key. Your room is 412. I hope you’ll enjoy your stay.
V: Thanks.