bwaghorn44@hotmail.com  https://bwaghorn.weebly.

com/  27 CENTRAL AVE, SARATOGA SPRINGS, NY 12831  (518) 573-5086

BRIAN D. WAGHORN
OVERVIEW
Experienced, successful and loyal manager of people, processes and product development. Positive team leader and
mentor who puts the success of the team first. Process-driven director who looks for continuous improvement
opportunities to increase efficiency and performance. Works well with individuals from diverse backgrounds to best
utilize their individual strengths.

PROFESSIONAL EXPERIENCE

Jul 2019 – Aug 2020 Soft-tex International, Inc.

Waterford, NY
Director of Quality Assurance and Process Improvement (Jun 2020 through Aug 2020)
 Responsible for QA, Process Improvement, Specification Coordination, Equipment
Maintenance, Reactex fiber production
 QA: Built an inspection planning tool in Excel based off production orders
 PI: lead a corporate effort to document the major processes via process maps
 Specs: helped drive standard/formal information flow to improve efficiency & accuracy
 Maint: Began to change the culture from reactive to proactive by driving activity plans
 Reactex: Implemented permanent hopper, lead the construction of the automated
sprayer, began dialing in the sprayer for proper fluid coverage and output.

Process Improvement Engineer (Dec 2019 through Jun 2020)

 Expanded the Reactex fiber area to double production, added a modified oven with larger
infeed, designed a larger fiber hopper prototype, designed automatic spray station
 Assumed responsibility for QA in March: managed inspections and product testing in 3
international locations, returned products and customer complaints oversight. Began
evaluating corporate readiness for a QMS. Successfully navigated COVID-related challenges
working remotely.

Engineering Consultant (Jul 2019 through Dec 2019)

 Designed, prototyped, justified, purchased and implemented all aspects of an innovative
process: spray PCM onto loose polyester fiber, dry and store the finished Reactex fiber
mixture, and work with production to modify production methods to accommodate the new
fiber. Very challenging design constraints required engaging vendors to adapt their products in
new ways to our application.
 In-house expert on the process – relied upon by sales & marketing for product education.

Dec 2000 – Apr 2019 Environment One Corp. Niskayuna, NY

Field Service Engineering Manager (4/09 through 4/19)

 Warranty – Responsible for corporate warranty budget. Reported weekly progress, directed
claim-review process, and negotiated reimbursement rates. Analyzed the claimed defects to
drive product improvement and service center performance.
 Legal Representative – Point person on dozens of subrogation claims and lawsuits.
Successfully defended E/One in most instances and mitigated exposure in the others through
researching the issue and explanation during depositions.

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 bwaghorn44@hotmail.com  https://bwaghorn.weebly.com/  27 CENTRAL AVE, SARATOGA SPRINGS, NY 12831  (518) 573-5086

 Certified Installation/Startup Web-App – Designed and released a web-based application with

external developers that helps to insure proper product installation, startup, and site
inspections (apps.eone.com) to reduce service calls and increase customer satisfaction.
 Pressure Switch Corrective Action Plan – Coordinated the replacement of pressure switches in
operational pumps all over the world due to a product deficiency. This required locating and
replacing product in wide-ranging installations.
 Training – Developed a multi-media training program including literature, presentations (in-
person and webinars), web-based training, and video.

Field Service Manager (3/04 through 4/09)

 Certified Service – Designed and developed an annual program to certify outside technicians
and service organizations to increase the overall quality of the pressure sewer market.
Benchmarking led to best practices in inventory management, equipment, training, etc.
 Hot Springs – Managed a remote team that was responsible for replacing 1,000 competitors
pumps with E/One pumps.
 Extreme Series Pumps – Managed the literature development and training needs of all outside
service centers to support the new pump introduction in July 2007.
Manufacturing Engineer (from 12/00 through 2/04)
 6-Sigma Black Belt – Attended Wave XI through Wyman Gordan and completed a project
that reduced wiring defects in our pumps in June 2004. Improvement generated over $20K in
savings.
 Fastenal VMI – Implemented inventory management of consumables utilizing KanBan and
two-bin systems
 Building Expansion – Heavily involved in redesigning product flow and manufacturing areas
during the E/One expansion in May 2003. This project involved evaluation and purchase of
many pieces of equipment (fork truck, pallet flow racks, cranes, foam machine, roll-up door,
work benches, conveyor, etc.).
 Equipment Justifications - (DMG VMC, Centrifugal Barrel Polisher, Remstar Vertical Shuttle,
Nameplate Marking Machine, Environmental Chamber, etc.)

EDUCATION________________________________________________________________
1995 - 2005 Rensselaer Polytechnic Institute, Troy, NY
B.S. Mechanical Engineering
1993 - 1995 Hudson Valley Community College, Troy, NY
A.S. Engineering Science
RELEVANT COMPUTER SKILLS

Proficient: Excel, Word, PowerPoint, Outlook / Experienced: Access, Project, MAPICS/Infor XA ERP

OTHER WORK EXPERIENCE

Garden Way Mfg. Inc. / Troy-Bilt Troy, NY

Tool Designer Designed 500+ fixtures and dies of varying complexity on Pro/Engineer for all mfg.
areas, and redesigned packaging on five product lines saving $600,000+

REFERENCES AVAILABLE UPON REQUEST

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