Name:

Mohammad Faisal

Reg. No.
BBA02133082

Company:
LACCES International Co.

Lahore Business School

University of Lahore
 Log Book
Week 1:
Today was my first day at the LACCES. I was confused because it is the new place for me
and I didn't know any of the members who are working there. Mr. ZAIN Rajput (operation
Manager) introduced me to the seniors of the planning department.
On the first two days Mr. Zain Rajput told me to observe the environment and the process of
work which will be my future duty. After that he told me about the important paper works of
tickets that how to settle date/time and other important stuff and Email it to their customers.
All we have to do is to write the ticket and proceed that ticket to the customers, suppliers and
other important department of the company. As it was a service providing company, there is
no product in it. So, that time I came to know that I will work in the ticketing management
department (Dept. detail in report).
Week 2:
AS my first week on duty went just in introduction. The week 2 was proper on time job
started. In the second week my supervisor handover me some of his burden. All I had to do
was just to mail all the tickets of private jets, which is made by the supervisors, to the concern
departments. Mailing tickets to their appropriate address was just a small duty for me. This is
all what I have learned in my 2nd week of internship. But there was something more to do in
the coming weeks.

Week 3:
So the 3rd week is here. I was at my duty on time. As my work finished at the Asar prayer, I
was totally permitted to go home after Asar prayer.
As usual, my supervisor called the CEO for my attendance. This time my supervisor gave me
the work of which was bigger than the last time. He wanted me to manage the dates/time for
the trips on the tickets. But this was a very important work which cannot be handed over on
the unskilful guy like me. So, I gave my best made the date/time on the tickets then show this
tickets to my supervisors and then he told me of my mistakes and the loopholes which I have
to improve.
 Week 4:
4th week. I went to my office as usual on time. As in the last week my supervisor gave me the
opportunity to make flight tickets by own. I’m very happy to say that in this week I have
finally able to make a perfect ticket. First I was little nervous while perpetrating the air ticket.
When I was done I went to my supervisor for the approval of my ticket and this is the first
time that he wasn’t got any error on my work, but he wasn’t allow me to send that air ticket
to their concern customer. He said that, he will email that ticket by his own.
I wasn’t allow to show my first made ticket to any-one because of the confidential
information. But somehow I get permission to show it here, but some of the important
information is blurred.
 Week 5:
On week 5. On the office. Now I’m working with my supervisor. My supervisor tell me to
put the appropriate information. I was on the company’s special software of making air
tickets. As my supervisor gives me the information about the plane, Take-off date, terminal
number etc. i put all that information in to the software and then get the ticket printed to send
that ticket to the customer. Email that ticket to the customer and the company’s other concern
department to start work accordingly.

Week 6:

In this week I’m doing all the work which I had learned in the previous weeks. Making
tickets, sending to the customer and mailing it to the other departments, it is all the work
which became my responsibility and I’m doing it very carefully.

I submitted my EMPLOYEE ASSESSMENT FORM, which is also the requirement of my

University, to my supervisor for my being employee assessment purposes.

As this week is my last week after all my work done, I say goodbye to all my supervisors and
my colleges in the office. They wish me for a better luck.