QUESTIONNAIRE

On

Quality of Work Life among the Employees of Commercial Banks in Surkhet

Dear respondents,
I am undertaking a research on “Quality of Work Life among the Employees of
Commercial Banks in Surkhet” to fulfill the partial requirement of Degree of Master of
Business Studies (M.B.S). I would appreciate you if you provide me just few minutes of
your busy schedule to answer the questions appearing in the enclosed questionnaire.
Needless to say, your idea and information will be great importance for my research, and
particularly for those who want to see the actual QWL performance in our context.

I do assure you that your information will be kept confidential. So please do not hesitate
to respond according to what you think appropriate.

Thank you for your cooperation.

…………………………
Kabita Chand
Mid-Western University, Nepal
E-mail:kabitachand71@gmail.com
Section A: General Information

1. Name: ………………………………………………….(optional)

2. Gender: Male Female

3. Marital Status: Single Married

4. Age group: below 20 20-29 30-39 40+

5. Academic Qualification: 10+ 2 Bachelors Masters

6. Job Category: Permanent Temporary Contract

7. Working experience in your bank …………… years

8. Name of the Banking Organization you work for

Nepal Bank Limited Himalayan Bank Limited

Citizen International Bank Limited

9. Ownership Structure of your bank:

Joint Venture Bank Privately Owned Bank Public bank
Section B: Please use the following rating scale and tick mark the best suited
options.

1=Strongly
Disagree 2= Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree

Adequate and fair adequate compensation

Code Opinion Statement

10 Equal salary is paid for equal
value of work for the same job.
11 Employees are paid based on
performance.
12 There is a provision for adequate
compensation for overtime work.
13 Reward system in your
organization is satisfied
Opportunities to develop human capacities

Co Opinion Statement
de

14 There are training opportunities for

enriching the skills and abilities of
employees.

15 The training opportunities have really

 helped in improving the quality of work.

16 There are opportunities for career

advancement for employees.

17 There are opportunities for

employees to be creative at
workplace.

Safe and healthy working situation

Co Opinion Statement
de

18 There is no discrimination
between male and female
employees.

19 The company communicates every

new changes that takes place.

20 The organization is providing high

quality tools and techniques to do
the job.

21 The organization provides enough

instruction to get the job done

22 The health care and medical

facilities provided by the
organization is satisfied.

23 The safety of workers is at high

priority.

Employee relations

Cod Opinion Statement

e
 24 There is an easy and smooth flow
of information between different
departments.

25 There is a good cooperation

between senior and junior
employees at workplace.

26 The organizational atmosphere is

based on fairness, integrity and
trust.

27 There is a harmonious relationship

with your colleagous.

Work stress

28 The company provides enough

information to discharge my
responsibility

29 Employees are given the freedom

of decision making.

30 Workers themselves plan, co-

ordinate and control work related
activities.

31 Job stress is high

Quality of work life

32 organization provides adequate

resources to perform your duty

33 provision related to job security is

satisfactory
 34 provision for job rotation is
satisfactory

35 employees get promotion based on

their performance

Section C: Quality of work life(QWL) Need Assesment

36 Is there a need for enhancing QWL in Yes No Don’t Know

commercial banks of Nepal?

37 There is no discrimination between male

and female employees.

37 Is there is suitable working environment

38 Is customer service is good.

39 Employees are given the freedom of

decision making.

40 The safety of workers is at high priority.

Thank you for your support!