ANAND INSTITUTE OF HIGHER TECHNOLOGY

KAZHIPATTUR – 603 103

Department of Computer Science and Engineering

Academic Year: 2016-17(Even Semester)

Lecture Plan

Course Code & Title:GE6757- TOTAL QUALITY MANAGEMENT

Semester & Branch: VI-CSE

Name of the Faculty member: S.Praveen Kumar

Designation & Department: AP/CSE

Course Objectives:

The student should be made to:

 To facilitate the understanding of Quality Management

 To facilitate the understanding of Principles and Process

Course Outcomes:

At the end of the course, the student should be able to:

 Apply the tools and techniques of quality management to manufacturing and services
processes.

Assessment Methods followed:

1. Internal Tests (Monthly Tests) are conducted to assess continuous learning.

2. Assignment are given to encourage students’ self-learning.

3. Mini Projects are given to enhance the experiential learning.

4. End Semester Examination is conducted to assess overall learning by students.

Lecture No. Topic(s) to be covered Teaching aids Teaching
(Board / Methodology
LCD/Smart
Board)
UNIT-I
1 Introduction LCD Lecture
2 Need for quality LCD Lecture
3 Evolution of quality Smart Board Lecture
4 Definitions of quality LCD Group discussion
5 Dimensions of product and service Smart Board Lecture
quality

6 Basic concepts of TQM LCD Quiz

7 TQM Framework LCD Group Discussion

Contributions of Deming, Juran and Smart Board Lecture
8,9 Crosby

UNIT-II
10 Leadership LCD Lecture
11 Strategic quality planning, Quality LCD Role play
Councils

12 Employee involvement Smart Board Lecture

13,14 Motivation, Empowerment, Team and LCD Group discussion
Teamwork, Quality circles
Recognition and Reward,
Performance appraisal

15 Continuous process improvement Smart Board Lecture

16 PDCA cycle, 5S, Kaizen – LCD Quiz
Supplier partnership

17,18 Partnering, Supplier selection, Smart Board Group Discussion

Supplier Rating.

UNIT-III
19 The seven traditional tools of quality LCD Lecture
20 New management tools Smart Board Group discussion
21,22,23 Six sigma: Concepts, Methodology, LCD Lecture
applications to manufacturing, service
sector including IT

24 Bench marking Smart Board Quiz

25 Reason to bench mark, Bench LCD Group Discussion
 marking process

26 FMEA

27 Stages, Types

UNIT-IV
28 Control Charts LCD Lecture
29 Process Capability Smart Board Quiz
30,31 Concepts of Six Sigma LCD Group Discussion
32 Quality Function Development (QFD) Smart Board Lecture
33 Taguchi quality loss function Smart Board Lecture
34 TPM LCD Lecture
35 Concepts, improvement needs Smart Board Quiz
36 Performance measures LCD Group Discussion
UNIT-V
37 Need for ISO 9000 LCD Lecture
38,39 ISO 9001-2008 Quality System Smart Board Quiz
40 Elements, Documentation, Quality LCD Group Discussion
Auditing

41 QS 9000 Smart Board Lecture

42 ISO 14000 Smart Board Lecture
43 Concepts, Requirements and Benefits LCD Lecture
44,45 TQM Implementation in Smart Board Quiz
manufacturing and service sectors

Content Beyond the Syllabus

47 Importance of TQM in manufacturing LCD Lecture
and service industry including IT sector
Mini Projects
48 Total Quality Management Smart Board Experiential
Implementation in the Construction
Industry Learning

Assignments:

Assignments - I
Concepts for the need of improvements

Assignments – II
Knowledge on ISO

Tutorials :

1. Study of various methodologies for improvements.

2. Knowledge on leadership and their team work

TEXTBOOK:
1. Dale H. Besterfiled, et at., “Total quality Management”, Pearson Education Asia, Third Edition,
Indian Reprint 2006.
REFERENCES:
1. James R. Evans and William M. Lindsay, “The Management and Control of Quality”, 8th
Edition, First Indian Edition, Cengage Learning, 2012.
2. Suganthi.L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,
2006.
3. Janakiraman. B and Gopal .R.K., “Total Quality Management – Text and Cases”, Prentice Hall
(India) Pvt. Ltd., 2006.

Prepared by: Approved by:

S.Praveen Kumar Dr.S.Roselinmary

AP/CSE HOD/CSE