JACK FILIAULT

(703) 258-2813 | jackfiliault@gmail.com | Glen Allen, VA

SUMMARY & SKILLS

Technical Writer and Document Controller with excellent written and verbal communication skills, Well versed with
Microsoft SharePoint, MadCap Flare, Adobe Acrobat, and BlueBeam to track documents and compile Operation and
Maintenance (O&M) manuals.

Technical Writing | MadCap Flare | Git | BlueBeam | Document Control | Microsoft SharePoint
Writing | Editing | Proofreading | Research | Adobe Acrobat | Microsoft Office
Adobe Creative Suite | Canva | Proposal Writing | Grant Writing

EDUCATION
B.A. English – Christopher Newport University May 2019
Coursework: Technical Writing | Grant Writing | Creative Nonfiction | Fiction Writing
Self-Study: Learn API Technical Writing: JSON and XML for Writers – Udemy | Technical Writing Process and
Elements of Technical Writing

PROFESSIONAL EXPERIENCE
Technical Writer / Document Control Assistant – SUEZ WTS | Richmond, VA Nov 2019 – Present
 Track incoming and outgoing client and vendor documentation utilizing MS SharePoint
 Compile and draft O&M manuals ranging from 70 – 1,200 pages with MadCap Flare, Acrobat, and Bluebeam
 Migrate technical documentation from MS Word to MadCap Flare to conform with SUEZ WTS style standards
 Utilize Git as a source control repository linked with MadCap Flare
 Research mechanical engineering basics to develop technical basis by reviewing promotional material and
interviewing SMEs
 Coordinate assignments with the lead technical writer and direct supervisor
 Proofread and edit technical documentation for Operation and Maintenance manuals
 Reviewed technical documentation with Subject Matter Experts (SME) to ensure accuracy of technical language
 Responsible for revision control of client and vendor documentation
 Maintain master Vendor Document Lists for over a dozen projects with MS Excel
 Ensured adherence to document control processes via communication with project teams, clients, and suppliers
 Utilize PRISMAprepare to print IOM manuals ranging from 500 – 5,000 pages with Canon printers

Technical Recruiter – Data Concepts | Richmond, VA Jun 2019 – Nov 2019

 Spearheaded the creation of a Recruiter’s Manual to educate new recruiters on the recruiting lifecycle and the
proper steps to take from reviewing the list of requirements to prepping candidates for interviews
 Responsible for centralizing all the recruiting documentation into a single document repository for recruiters to
pull from and customize as needed
 Researched job requirements to acquire an accurate vision of the desired candidate along with the associated
technology and terminology
 Translated technical language into marketable and attractive postings on job boards like ZipRecruiter
 Prepared resumes by formatting content to increase visual appeal and highlight relevant experience
 Participated in daily 15-minute stand-up meetings as per the Agile methodology
 Communicated multiple times per day with managers and CEO to ensure clear lines of communication

Freelance Social Media Copywriter – The Zest Lab | Richmond, VA May 2019 – June 2019
 Drafted daily pieces of engaging Facebook and Instagram copy covering the month of June for Cabinets To Go
 Researched Cabinets To Go brand voice to market for external audiences

Editor-in-Chief – Currents | Newport News, VA Apr 2018 – May 2019

 Coordinated Editorial staff to publish a 70-page printed literary magazine
 Proofread and edited content submissions for clarity and grammar