11700 Katy Freeway, Suite 400

Houston, TX 77079
Phone: 281.249.1268
Fax: 281.589.8130


Falak Malik
Senior Product Manager

Professional Summary

 Senior Product Manager with 10+ years of experience in managing, executing, leading, delivering
mid to large onshore and offshore projects in variety of domains like Finance, Energy, Utility,
Cloud Computing and Banking.
 Developing product strategy and roadmaps to further organizational goals.
 Strong interpersonal skills and the ability to build great relationships, generate consensus and
promote excitement and enthusiasm.
 Setting the strategy for product and evangelize the vision with the organization.
 Providing dedicated recommendations to the organization based on the trends on focus areas,
investments or savings.
 Experience with writing Initiatives, epics, feature, user stories and use cases. Used RALLY and
JIRA for project management, defect tracking and issue tracking.
 Experience in various phase of Software Development Life Cycle (SDLC) like requirement
analysis, systems analysis, systems design, development, testing and deployment.
 Experience in SDLC methodologies like waterfall, scaled agile framework (SAFe) agile, Scrum and
Kanban.
 Writing artifacts like Business Requirements Document (BRD), Functional Specifications Document
(FSD), Nonfunctional Requirements Document, Requirement Traceability Matrix, Test Strategy
Plan, Deployment Plan, End user training material.
 Involved in Project management like delegating responsibilities, budgeting, and change
management, preparing weekly status reports for management, communicating and presenting the
reports, resolving issues and conflicts with stakeholders.
 Liaison between technical and non-technical staff to produce solutions.
 Supported multiple departments using primarily Microsoft Project and Crystal Reports to
communicate progress.
 Interfaced with all levels of management.
 Experience in Data and Business Process Modeling (BPM).
 Developing business processes and system solutions from conceptualization to implementation.
 Conducted Current-State business process analysis and recommended Future-State solution.
 Used Microsoft Visio, IBM BlueWorksLive and Lucid Charts for Process Flow Mapping.
 Experience in various business analysis techniques like Requirement Elicitation, conducting
workshops, interviewing SMEs and Stakeholders to get a better understanding of business
processes.
 Acted as Lead Business Analyst. Conducted Impact Analysis and Gap Analysis.
 Involved in stakeholder analysis and SWOT analysis.
 Involved in defining Change Management process.
 Experience in (BPI) Business Process Improvement.
 Involved in white board sessions for brain mapping and brain storming.
 Experience in Database Integration, proficient in Data Analysis from multiple systems.
 Knowledgeable in Extract, Transform and Load concepts.
 Data Analysis in Subject Areas: Reporting, Billing, Usage, Products, Pricing, etc.
 Created analytics reporting using SQL stored procedures and Ad-hoc SQL queries.
 Experience in CMMI, ITIL, Six Sigma, Project Management Body of Knowledge (PMBOK).
 Strong analytical and problem-solving skills, ability to approach challenges and solve problems
effectively, Multi-Tasking abilities, with proven experience in utilizing people and process
knowledge to assist enterprises in making critical decision.

Professional Experience

Employer: Discover Financial Services / Mar 2017 – Current

 11700 Katy Freeway, Suite 400
Houston, TX 77079
Phone: 281.249.1268
Fax: 281.589.8130


Role: Senior Product Manager

Responsibilities:
 Develop and drive product strategy and roadmap for multiple cross-portfolio initiatives.
 Working with Lean Portfolio Management team to ensure the product functionality and delivery
timeline is aligned with the overall corporate strategies and goals.
 Working closely with multiple Directors and VPs to provide new capabilities to the organization.
 Trained and coached other product managers, product owners, scrum masters and development
teams to improve collaboration, communication, and foster skill growth.
 Worked on the new Fraud platform (FICO – Falcon) from initiation to onboarding of financial
institutions. Owned initiatives likes: Global Cash Access Locator, Split shipment and Incremental
auth., Contactless OBO, and Decline advice messages.
 Inspect, accept or reject completed feature work by the development teams.
 Work on implementation of enterprise level projects from final business case development through
implementation and closure.
 Provide issue management, risk assessment, risk mitigation plans, cost analysis, and release
management throughout the projects.
 Expert knowledge of SAFe Agile - Scaled Agile Framework methodology.
 Responsible for PI planning and approving the PI objectives by making sure they establish
business value.
 Identified needs for technical vendors and supported vendor selection and management.

Employer: Rackspace Hosting / Dec 2015 – Feb 2017

Role: Product Owner / Scrum Master
Responsibilities:
 Worked as a Product Owner/Scrum Master with Encore Cloud UI, Framework, and Origin team
(SAAS) utilizing Agile Scrum and Kanban methodologies.
 Responsible for running different meetings like: Daily standups, Demos, Backlog Grooming, Sprint
Planning, Retro, weekly Framework Dev update meeting, Stakeholder update meeting, Monthly
Product manager’s meetings, etc.
 Worked on Product roadmaps, adding new features to current internal and external facing
products/apps. Acted as the primary interface for the business and Scrum Teams.
 Used Jira to add, track, and assign development work. Made sure that the Backlog was always
groomed according to the business needs.
 Made decisions based on business objectives and clearly communicate requirements through
epics, stories and tasks. Used One Wiki to get sign-off from stakeholders.
 Worked on internal and external communication, improved transparency and radiated information.
Including Velocity of different teams and sprint/release progress.
 Worked with the Framework team to come up with the Framework 2.0/3.0 update timelines, and a
deprecation plan for 1.x versions.
 Worked on internal Rackspace site UI that connected multiple backend API’s.
 Created Spikes to investigate issues further and depending on the outcome, added additional
stories into Jira and assigned the work accordingly.
 Working with multiple local development teams, Remote UX designers and off-shore Devs. Using
Kanban & Scrum.
 Managed a total of 4-5 different Jira Boards at a time. Origin, Framework, Support API, RDC (off-
shore), and Product Management team boards.
 Made Project Charters, for the next phase of different Projects and got stakeholders approvals.
 Worked on several As-Is/To-Be Process flow maps, wireframes for different teams.
 Researched, Identified and resolved issues proactively.

Employer: Sunnova Energy / May 2015 – Nov 2015

Role: Senior Business Analyst
Responsibilities:
 Worked as a Senior Business Analyst and a Project Manager on multiple projects in the delivery of IT
and process improvement projects.
 Made Project Charters, BRD, FSD, TSD for several projects and got approvals from the stakeholders.
 11700 Katy Freeway, Suite 400
Houston, TX 77079
Phone: 281.249.1268
Fax: 281.589.8130


 Responsible for process flow mapping using Lucid Charts and coordinating UAT for major
Salesforce.com release cycles.
 Lead Business Analysis on new product launches, customer lifecycle communication for Marketing
department, and new billing system for the company. Gathered requirements, documented as-is and
to-be process flows, suggested process improvements, and documented use cases.
 Worked closely with Salesforce.com administrators and developers to revamp the entire company’s
security roles and profiles permissions, including documenting current state roles and profiles. Worked
with end users on documenting “a day in the life of” to understand correct roles and profiles, then
developed test cases and coordinated UAT prior to go-live.
 Collaborated with PMO Director to define project scope, risks and determined appropriate
methodologies to apply based on Scope/Vision documents, and developed project time lines for on
time delivery based on SDLC methodology.
 Trained and mentored Junior Business Analysts. Helped them with the artifacts relating to their
projects.
 Delivered projects on or ahead of schedule based upon personal leadership style, innovative
solutions, and project controls.
 Worked on initiating new projects with other groups within the company.

Employer: TekSystems
Client: T. ROWE PRICE / Nov 2014 – May 2015
Role: Senior Business Analyst
Responsibilities:
 Worked with over 30 internal groups to do: Process Maps, Context Maps, RACI, GAP Analysis,
Future-State, Quick Wins, and Web Enhancements.
 Worked with Developers, Team Leads, Analysts, and Project Managers to make ROM (Rough
Order of Magnitude) for new projects. Including time, money, magnitude, interfaces, and resources
involved in order to complete the tasks.
 Lead, mentored and trained a team of Business Analysts for Process Maps, Context Maps, RACI,
Future State Recommendations, and Business Process Improvement for the Global Business Unit
(GIS).
 Reported Weekly and Monthly Status reports to project stakeholders by monitoring project
progress against outstanding milestones, status, issues, risks and dependencies.
 Lead meetings with Business Sponsors, Project Managers, Stake Holders and did presentations on
different project deliverables.
 Used IBM BlueWorks Live to do business process models and Current-State and Future-State
processes.
 Used Microsoft Visio to make Context maps for all of the data points on 7 of T. Rowe’s digital
properties.
 Worked with the IT infrastructure team to learn about all the hardware, data servers, etc involved
in storing all the data points.
 Conducted white board sessions for brain mapping and brain storming for Future-State.
 Also worked on another project in which I was the only BA responsible for the New Concept Sheet,
ROM (Rough Order of Magnitude), talking to developers and SME to get new data points on T.
Rowe Price’s Retail websites, iPhone, iPad and .mobi apps.
 Suggested and Implemented Quick Wins as Business Process Improvement throughout the
organization across multiple groups.
 Got sign-offs from all the groups involved (30+) in both the projects on project deliverables.
 Got approvals from business sponsors to implement Quick Wins (BPI)

Employer: Austin Tech Consulting

Client: ERCOT / June 2011-Oct 2014
Role: Senior Business Analyst (Consultant)
Responsibilities:
 Documented requirements for the application and identified interfaces required for the system.
 Developed business process models in Agile methodology to document existing and future
business processes.
 Documented business requirements and worked with stakeholders to elaborate on functional/non-
functional requirements. Used JIRA for defect and issue tracking.
 11700 Katy Freeway, Suite 400
Houston, TX 77079
Phone: 281.249.1268
Fax: 281.589.8130


 Designing and Implementing ITIL and Operational Processes.

 Conducted drill down sessions with Subject Matter Experts to detail the requirements and adopted
the best suitable SDLC techniques to gather the requirements, like interviews, in-person meetings
etc.
 Conduct ITIL Service Management Assessments and consulting with clients on Industry Standards
and Best Practices.
 Performed GAP analysis of existing system and evaluated benefits of new system.
 Communicated with the business team on regular basis to improve and meet the objective of the
requirement analysis phase.
 Produced Use Case scenarios to help team drive through the requirements phase.
 Utilized macros in Excel to pull data from our defect/change management tool Remedy P/CM to
generate daily reports. Performed Technical Analyst duties including executing and validating data
corrections using SQL Server stored procedures and ad-hoc reports.
 Data Analysis according to client’s requirements.
 Reported project milestones to multiple stakeholders on a daily basis for the Securities Cost Basis
Sub-ledger work-stream.

Client: Alliant Energy / Nov 2009 - June 2011

Role: Business Analyst (Consultant)
Responsibilities:
 Worked along with Business owners to understand end-to-end processes and mapping the
requirement to the specifications. Participated in System design phase, worked with the usability
team and generated the Detailed Design Document.
 Worked with business owners and SME’s to define and document technical and business rule
specifications for data under review maintained under Enterprise Content Management System.
Used SQL queries to extract data to create charts and reports for analysis. Merged data from SQL
Server and Excel to create the Monthly Reports for each business unit.
 Trained the beta testers on the application in small group class setting. Create presentations
based on training content and user department requirements.
 Collaborated with the QA team to ensure adequate testing of software both before and after
completion, maintained quality procedures and updated the requirement documentation.
Conducted Regression testing and logged the defects. Worked on Post Release Revision
documentation.

Education

 Bachelor’s Degree in: COMPUTER INFO SYSTEMS and GENERAL BUSINESS from University of
Houston
Certifications:
 FICO – Falcon Fraud Manager –
 SAFe 4 Agilist -
 Certified Scrum Master – CSM –

 SAP Certified in ABAP/4 Programming/EDI ERP

 Microsoft Certified Systems Engineer – MCSE