1

ENCUESTA

LAURA VALENTINA LINARES VERGARA

ENTREGADO A:
ANDREA OSORIO

SERVICIO NACIONAL DE APRENDIZAJE SENA

IBAGUE-TOLIMA
2020
 2

COMPANY COCACOLA

DATE:

INTERVIEWED NAME:

OBJETIVE: know the information output and data entry requirements in order to develop

an information system that provides support and provide a solution to the selected issue

1. ¿ How important is commercial seniority when choosing between different

companies like ours?

o Extremely important

o A little important

o Literally important

o Nothing important

2. How does cost influence when choosing between different companies like ours?

o Extremely important

o A little important

o Literally important

o Nothing important
 3

3. Rate the overall quality of our products and services?

o Excellent

o Very good

o Good

o Regular

o Poor

4. How effectively do we meet your requirements?

o Extremely effective

o Very effective

o A little effective

o Slightly effective

o Not effective at all

5. Rate the value of our product compared to the cost

o Excellent value

o Very good value

o Good value

o Regular value

o Poor value
 4

6. With what level of punctuality do you receive the invoices?

o Extremely punctual

o Very punctual

o A little punctual

o Literally on time

o Nothing punctual

7. What are the chances that they will recommend us to other people?

o Extremely likely

o Very likely

o A little likely

o Literally probable

o Not likely

8. How long have you been a customer?

o Years

o Months

9. How did you find out about our company?

o Our site wed

o Search engine
 5

o References

o One of our employees

o News in the media

10. What would happen if our company closed them?

o I would change product

o To protest

o All

o None of the above