Date : Mar.

12, 2015

DIGITAL COPIER(OPTION) : ALL No. : ARE-1170

Service Information

Handling of EEPROM

1. Content This document is prepared to prevent the breakage or garbled data due to the improper
handling of EEPROM installed on the device.
When handling EEPROM, please look through the attached document and conduct the
work with great caution.

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SHARP CORPORATION Document Systems Unit C
 ■■■ Cautions for Replacement of EEPROM ■■■

[1] The case which requires EEPROM replacement

(1) The cases which require usage of EEPROM (service parts)
- EEPROM was damaged while mounting or detaching.
- Inside EEPROM was damaged by for example, static charge generated while handling.
- EEPROM data were garbled (after inserting the EEPROM facing the opposite direction).
* EEPROM must be initialized and Serial No. must be written into EEPROM at Document
Systems Unit (in Nara factory). It is not allowed to use as it is without these procedures.

(2) The case which requires usage of EEPROM on PWB attached to the device
- Any cases other than (1) above
- Replacement of PWB is required.

[2] Prohibitions for replacement of EEPROM

* EEPROM data will be garbled and “U2” trouble may result by performing any of followings.

(1) Mounting EEPROM to different model

(2) Mounting EEPROM on different PWB for same model
(3) Replacing only MFP control PWB or PCU PWB from same PWB for same model
(4) Mounting EEPROM facing the opposite of specified direction
(5) Mounting new EEPROM (without writing serial number and initializing EEPROM)

[3] About EEPROM supplied as service parts

■ EEPROM mounted on each PWB

■ EEPROM (Single item)

* It is not allowed to use as it is because it is not initialized.

EEPROM cannot be initialized in field for security reasons.
EEPROM must be initialized. Model name and serial number must be written into EEPROM for
MFP control PWB and PCU PWB.
(Please request above procedure via e-Quality to handle at Document Systems Unit
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[4] Handling EEPROM in case replacement of PWB is required
- Make sure to remove the EEPROM on PWB purchased as service parts if replacement of PWB
is required. Remove the EEPROM from the PWB attached to the device and mount it to the
new PWB.
Caution: If service parts EEPROM is mounted as it is without initialization, U2 trouble occurs
100% of the time.
It is impossible to clear the “U2 trouble” by executing Sim 16 unless the EEPROM is initialized.

<Procedure>
1 Remove EEPROM from new PWB.
2 Remove EEPROM on the PWB attached to the device and mount on new PWB.

* Find a tool you can insert into back

side of the EEPROM (ex. straight
slot screwdriver). Using the tool,
move right and left side of the
EEPROM slowly and gently to
remove from the PWB.
Handle with care so that EEPROM
and PWB won’t be damaged and
pins won’t be bent.

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 No. Cautions for handling Cases reported in the past Coutnermeasure etc.
EEPROM data may be garbled due to static
charge.
Wear a ground strap to
1 (Please refer to the Service Manual “Note for -
handle PWBs.
handling PWB and electronic parts” in “NOTE FOR
SERVICING”.)
“U2 trouble” occurs 100% if you turn on the device
while mounting the EEPROM facing the opposite
direction. The EEPROM may be damaged due to Step 1: Don’t execute Sim
excessively high temperature. 16.Turn off the power and
Do not insert EEPROM
The data may be garbled even if you could avoid mount the EEPROM facing
2 into the socket facing
the damage. the proper direction.
the opposite direction
When Sim 16 is executed to clear the “U2 trouble”, Step 2: Execute Sim 16 to
the garbled data may result. clear “U2 trouble”.
It is impossible to repair in field once the data are
garbled.
“U2 trouble” occurs 100% if you turn on the device
Do not mount while mounting the EEPROM in improper location.
EEPROM on different In addition, the data may be garbled.
3 PWB (among PCU, When Sim 16 is executed to clear “U2 trouble”, the -
MFP, Scanner PWB garbled data may result.
etc.) It is impossible to repair in field once the data are
garbled.
Do not bend pins The pins may be bent if the EEPROM is
4 -
around EEPROM detached/mounted several times.
Use black sponge used for
packing of service parts
Do not use styrene Styrene foam can generate static charge easily.
EEPROM for transportation.
5 foam for transportation There are cases where EEPROM is damaged just
This sponge is made with
of EEPROM. by inserting the EEPROM into the styrene foam.
special material which does
not generate static charge.

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[5] Cautions for prevention of EEPROM breakage

[Important]
SIM16 is the simulation to clear the trouble when U2 trouble occurs even though any service (repair or maintenance etc.) has not been
performed.
As described above, this SIM cannot clear U2 trouble caused by the human error. EEPROM will be rather broken
if this SIM is executed.

Counter data and the adjustment values of the machine are also logged in EEPROM.
EEPROM with data garbled cannot be repaired even at Nara factory and the initialization is only the option.
Once EEPROM is initialized, the counter data is reset to "0", which will complicate the management of account billing data based on counters.
In some cases it may cause dealers a loss.(e.g.: Even though 3,000 pages have run, it is not possible to charge the end user for the counter as
there is no counter data.)

Since all data including the adjustment values are reset to the default, all adjustment items need to be readjusted, "Which requires long hours
of work"

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