Questionnaire for a supermarket to test the acceptance of a virtual queuing system and

contactless payments

Name: Neha Patil Supermarket: Big Bazar

Roll No: 19106A1060 Location: Seawoods, Navi Mumbai
1) Before this lockdown, have you ever ordered online from Big Bazar?
A) Yes
B) No

2) Do you prefer online shopping more now than before the lockdown?
A) Yes, considerably
B) No, still prefer visiting store.

3) Are you facing any technical issue while using our virtual queuing system?
A) Yes
B) No

4) Is there a need for improvement in this system?

A) Yes
B) No
C) Please specify (if any)

5) Are you aware about the contactless payment system implemented at Big Bazar?
A) Yes
B) No

6) Do you think contactless payment system helps in ensuring social distancing?

A) Yes
B) No

7) Is there any technical glitch faced by your end while doing the payment?
A) Yes
B) No

8) Does this virtual queuing system help you save time?

A) yes
B) no

9) How satisfied are you with our services.

(Worst) 1 2 3 4 5 (Best)