COMMUNICATION

- Is the process of transferring

meaning from sender to receiver, such
as:

• Needs / feelings
• Intentions / expectations
• Dreams / desires
• Goals / objectives
 MEDIUM

SOURCE/ RECEIVER/
SENDER/ MESSAGE
SENDER
RECEIVER

FEEDBACK
1. Bring it to the present – focus on the HERE and
NOW

2. Assertion – self expression of our thoughts or

feelings. One does not necessarily get what he
wants.
Words - 7%
Feeling/tone - 38%
Body language - 55%

3. Response – all assertions require and demand a

response but some responses may not be available
right away.
4. Acknowledgment – response from another person must
be accepted since it comes from another person or LIFE
SPACE.

COMPLETED PATTERN BROKEN PATTERN

4. Re-assertion 1. Assertion

1. Assertion 4. Reaction

2. Response 3. Acknowledgment

3. Acknowledged 2. Response

In reasserting add more information to influence the

response.