SESSION 7

I got the wrong item. My order was My pc is not working.

The product is incomplete. The burger My cell phone
too 2 weeks late. is cold. screen is broken.
It is the wrong There is a fly in my The copy
color. It is not the food. The food taste machine
right size. funny. doesn’t work.
The product was You included onions The coffee maker
broken. and I told you I didn’t doesn’t heat water.
like them.

Activity 4.
Before writing your complaint, fill in this info:
What is the name of the company or store you’ve
made your purchase?

Is your complaint face to face or by phone?

What is the reason of your complaint?

What is the solution you propose?

Draw the item you are complaining about.

Activity 5.

Now you can write your compliant.

Activity 6.
Practice your dialogue using all you’ve learned about complaints (be
polite, using body language, prosodic features, face to face or by phone)
read it to your partner and ask for feedback: comments, suggestions or
correct mistakes.

ASSESSMENT

Answer the questions.

Name some prosodic features you can use in a complaint.

Name the main parts of a complaint.

Write 5 reasons for a complaint.

Write the two main modalities to communicate a complaint.

Which is the best way to complaint for you?

Why?

ASSESSMENT
Check the list (√)
NEE
ACTIVITY ACCOMPLISHE ALMOST
D
D ACCOMPLISH
MO
ED
RE
WO
RK
Identifying the parts of a
complaint
Identifying different modalities
of communicate a complaint