Technology in the

Hospitality and
Tourism Industry
PRINCIPLES OF HOSPITALITY AND TOURISM
Copyright 2

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What is Technology? 3

The application of scientific knowledge for practical

purposes, especially in industry

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 4

Technology in Hospitality and Tourism

PROPERTY MANAGEMENT SYSTEMS
POINT OF SALES SYSTEMS

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Internet 5

Hospitality Restaurants
 Customers can:  Customers can:
 Book hotel rooms online  Make reservations
 Buy tickets for events  Order take out food
 Make airline reservations  View restaurant website for
 Plan vacations hours of operation, location
and menus
 Rent cars
 View hotel website for
location and room rates

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Property Management System (PMS) 6

The computer software and hardware used to run lodging

properties; keeps all the information for all departments
in one computer system

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PMS Systems 7

 Creates a guest folio  Can handle:

 Keeps track of guest  Accounting
purchases  Inventory
 Generates a bill  Purchasing
 Produces electronic key  Receiving
cards

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Point of Sales System (POS) 8

A computerized system for recording an order at the

place where the order is taken

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POS Systems 9

 Calculates charges and  Can handle:

taxes  Accounting
 Keeps track of menu  Employee
items sold  Scheduling
 Processes credit cards  Time clock

 Records payments  Payroll

 Sends orders to kitchen  Sales reports
 Tracks inventory

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Technology is set to invade a restaurant 10
near you in 2015

(click on video image)

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Wireless Communication 11

Equipment Programs
 Computers  Email
 Cell phones  Social media
 Laptops  Facebook™
 Pagers  Twitter™
 Tablets  Instagram™

 Two-way radios  Text

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Human Resources Information 12

System (HRIS)
 Used by human resource departments
 Keeps track of employee information
 Addresses
 Anniversaries of hire date
 Attendance
 Birth dates
 Disciplinary records
 Names
 Social security numbers
 Wage histories

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Other Technology Available 13

 Computerized table
management system
 Electronic bulletin board
 Kiosks
 Wi-Fi

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Questions? 14

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References and Resources 15

Images:
 Shutterstock™ images. Photos obtained with subscription. (Slides 3, 4, 6, 7, 8, 9, 11, 12,
14)
Journal:
 Brewer, P., Kim, J., Schrier, T., & Farrish, J. (2008). Current and Future Technology Use in
the Hospitality Industry.
Textbooks:
 Reynolds, Johnny Sue. (2010). Hospitality Services. Tinley-Park, Illinois: The Goodheart-
Willcox Company.
Video:
 Technology is set to invade a restaurant near you in 2015
2015 may well be the year that restaurants across the country put guests in control of
their own dining experience by allowing them to place orders and pay their checks
via tablets and place orders before they get to the counter.
http://www.usatoday.com/media/cinematic/video/23130327/technology-is-set-to-
invade-a-restaurant-near-you-in-2015/

Copyright © Texas Education Agency, 2015. All rights reserved.