Leyte Normal University

College of Management and Entrepreneurship

Bachelor of Science in Hospitality Management
Tacloban City

In Partial Fulfillment for the course:

Hospitality Information Mgt.
A Term Paper
Information System Used
By the Residence Inn Marriott Hotel San Diego California, USA

Submitted by:
Fornis, Essel Joy P.
Tulang, Norelyn H.

Submitted to:
Mr. Ariel Lunzaga
Instructor
 Information System Used by the Residence Inn Marriott Hotel San Diego California, USA

The hospitality Information System provides an overview of the information needs of lodging
properties and food service establishments. It handles essential aspects of computer systems, such as
hardware, software and general applications that focus on computer-based property management systems
for both front-office and back-office functions. And also it assesses features of computerized hospitality
management systems. Information system describes hotel sales computer applications, revenue
management strategies, and accounting applications that addresses the selection and implementation of
computer systems that focus on managing information systems.

Today's hospitality uses different information systems in managing the hotel. Information system
enables the management easily to process, store and track all the activities of the hotel. It also makes data
more readily available and allows the data to be analyzed in different ways. In addition, an information
system is extremely essential in decision making for the day-to-day operation and future planning for the
establishment.

OBJECTIVES

 To know about the property details and profile of Resident Inn Marriott Hotel in San
Diego, California, USA
 To know what usually the problems encountered with the use of MIS and to assist in
the operation and management of a hospitality business by the used of MIS in hotel.
 To know what are the different MIS used by the Marriott Hotel and how they operate
in the business.

As we conduct an interview, we used a technology app as a medium in collecting information

about the chosen hotel. As it turned out that the Marriott Hotel in San Diego California USA hosted two
information systems to be used in all Marriott brands worldwide. It designs to address the needs of any
size hotel and manage all daily activities necessary in a hotels operation. Here are the property details and
profile of the Resident Inn. Marriott Hotel in San Diego California, the USA as follows.

I. PROPERTY DETAILS/PROFILE

3 floors, 150 suites * All room has Queen Bed and pull out Sofa Bed – Full Size*

Free Breakfast Full American breakfast, complimentary

Studio - 62 ROOMS (typical Rate – varies on season $139.00)

One Bedroom Suite – 64 ROOMS (typical Rate – varies on season $199.00)

Two Bedroom Suite – 24 ROOMS (typical Rate – varies on season $205.00)

1 meeting room, 698 sq. ft. of total meeting space (typical Rate – varies on season
$205.00 / DAY)
 II. SERVICES & AMENITIES
Bar –B-Q and/or picnic area
Barber
Beauty shop
Car rental
Coffee in lobby
Coffee/tea in-room
Foreign exchange, nearby
Grocery shopping service
Laundry onsite, coin operated
Limousine service
Local restaurant dinner service
Mobility accessible rooms
Safe deposit boxes, front desk
Valet dry-cleaning

III. GENERAL ROOM AMENITIES

Air conditioning

Alarm clock

Bottled water, Free

Coffee maker/tea service

Crib/Play Yard

Iron and ironing board

Luxury bedding – crisp linens, thicker mattresses, custom comforters, fluffier pillows

Pillows: down/feather

Pillows: foam

Pull-out sofa bed

IV. BATHROOM AMENITIES

Bathroom amenities

Hair dryer

V. ROOM ENTERTAINMENT

Cable channel: CNN

Cable channel: ESPN

 Cable channel: HBO

Cable/satellite: TV

Color TV

Fireplace

Plug in Panel

VI. KITCHEN AMENITIES

Conventional oven

Dishwasher

Microwave oven

Pots, pans, serving dishes

Refrigerator

Refrigerator with icemaker

Silverware

Stove

Table and chains

Toaster

VII. BUSINESS AMENITIES

Electrical outlet: desk level

Phone feature: voice mail

Two-line phone

VIII. FITNESS CENTER ON-SITE

Outdoor Pool

Whirlpool

According to Ms. Schultz that it had been in Marriott International for 11-years, she was only
exposed in using FOSSE/ MARSHA. It is user friendly and manageable. Easy to understand and learn the
system. Trainings and manuals is provided for easy understanding. The common problem that she usually
encountered is that the system is always updated. Management usually notices for any new/ upgrades that
system will affect their manageable. They also have those times that FOSSE / MARSHA is down and
cannot do any check in / other things in the front desk. However, is minimal incident that happen.

To conclude with, each industry is benefiting from technological advancements. Using these
information systems in the hotel is beneficial for implementing Hotel Marketing strategies in order to
achieve a competitive advantage. While many hotels already utilize these technologies, there is no reason
why others should not try them out. Furthermore, the majority of software companies offer a free trial
version of these hotel information systems.

References:

Catherine Schultz
Guest Service Representative Since 2010
Residence Inn Marriott Hotel
San Diego CA 92121