ADDRESS: 17, Vulturului Street, 120058 Buzau, Romania

E-MAIL: costianapetronela97@gmail.com
TELEPHONE: (+40) 0763409410
JOB APPLIED FOR: Flight attendant

Croitoru Petronela Costiana

EDUCATION:
2016-2019: University of Medicine and Pharmacy “Iuliu Hatieganu” Cluj-Napoca

FOREIGN LANGUAGES:
Understanding Speaking Writing

English Proficient Independent Independent

Spanish Basic Basic Basic

WORK EXPERIENCE:
02.05.2017 - 10.09.2017, Waitress, Alexis Terrace, Cluj-Napoca
Activities and responsibilities:
● Escort customers to their tables. Present menus to customers, answer questions about
menu items and make recommendations upon request.
● Describe and recommend beverages. Take orders and serve them.
● Serve specialty dishes as required. Check with customers to ensure that they are
enjoying their meals and take action to correct any problems.
● Ensure the bill is correct and the payment is made. Solve any complaints that may
arise.

10.09.2017 - 28.12.2017, Promoter, Mercury 360, Cluj-Napoca

Activities and responsibilities:
● Demonstrate and provide information on promoted products/services
● Create a positive image and lead consumers to use it; Distribute product samples,
brochures, flyers to source new sales opportunities;
● Identify interest and understand customer needs and requirements
● Report on demonstration related information (interest level, questions asked, number
of samples/flyers distributed)

03.01.2018 - 10.09.2019, Hostess, Prime Hostess, Cluj-Napoca

Activities and responsibilities:
● Organize the seating chart and manage reservations; Greet guests, escort them to their
table and present menus;
● Inform the waiting staff when the customers are seated; Check customer’s satisfaction
PERSONAL SKILLS:
Communication skills: Sociable, always smiling and willing to help, focused, empathic and a
good listener;

Organisational skills: Able to adapt quick to any situation, Attention to details, punctual and
responsible, great time management.