2.2 Develop and Use Emotional Intelligence - T1 V3 2019 - SOLU - 2

Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence
Unit Code BSBLDR511
Unit Name Develop and use emotional intelligence
Assessment Code T1 Due Date See Training Schedule
Student Name Student ID LON0000
Declaration of authenticity
I, the above-named student, confirm that by submitting, or causing the attached assignment
(and any additional attachment associated with it) to be submitted, to Lonsdale Institute Pty
Ltd, I have not plagiarised any other person’s work in this assignment and except where
appropriately acknowledged, this assignment is my own work, has been expressed in my own
words, and has not previously been submitted for assessment.
I do understand and accept the consequences of academic misconduct according to Lonsdale’s

Policies and Procedures.
Additionally
I have read:
 The submission and assessment completion instructions in Moodle

 The assessment task completion instructions in this document
 I have sought clarification from my trainer and assessor, if needed
I understand my rights and obligations under Lonsdale’s policy and procedures
The purpose of assessment is to determine competency in:
TA102 FO Assessment Task Page 1 of 29

TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Assessment Task
ASSESSMENT TASK
This assessment is a learning journal. Each section of the journal is part of a progressive
reflection that will support you in developing and using emotional intelligence.
Follow and address the questions and scenarios for reflection in this assessment document.
Some help text and instructions are provided to guide you with the assessment (highlighted in
grey). Delete the help text in your final submission.

Assessment Task
TASK 1 – SELF AWARENESS
PART 1
Think about an event in your life (this could be related to your personal or
professional life). It is advisable to choose an event that you wish to better
understand, or you feel that you could have managed better.
1. Give a brief description of the event (mention if other parties were involved):
I choose an event for my professional where I had to make a decision to leave a 3-year job
to go to another company with better opportunities, I think I could see the situation handled
in another way to deliver the position and resign from the company and to convey all the
gratitude I felt for having been part of this company for a long time.
2. Apply the Gibbs reflective cycle to your reflection (Figure 1). Address ALL the
questions that follow in the form of personal notes. Please note, you have to
touch on the elements outlined in the help text.
Figure 1: Gibbs’ reflective cycle

Assessment Task
Source: Adapted by author for this assessment from Gibbs (1998)
o Describe your feelings (Min. 100 words) All points must be addressed :
What were your feelings?
Many feelings were presented at the event , nostalgia for the company that is left after 3
years, gratitude for the manager who gave me the opportunity to have been part of the
company for a long time and to have learned from all colleagues , concern for the
reaction of the work leaders when knowing the decision I was making , but on the other
hand happiness and expectation before the new job, excitement of knowing my job and
the activities that I had to carry out , sadness of leaving so many people who supported
me for all these years and they shared so much with me.
o How did you feel about the situation?
I felt a lucky person for having the opportunity to grow for so long at a professional level
and with fear of seeing the reaction of the boss at that moment when I gave up my
resignation aligned so that this decision is for personal and organizational benefit. , on
the other hand, business malaise can generate nonconformity in employees when dealing
with stress and a dense work environment, in which productivity is not achieved, but
rather a job fear for everything offered in the two jobs, I felt receptive to everything
new.
o What feelings other parties involved displayed?
o The reaction of my work leaders was divided, while the manager is upset by the decision,
takes a demanding and controversial position, in addition to trying to challenge me with
an economic offer; The immediate boss was happy about the decision and the new
growth opportunity that she had, offering her full support with the handover of the
position, as well as the open position to achieve reorganization of the company in terms
of the activities it performed. The colleagues from the other areas expressed themselves
with nostalgia and wished me the best successes in this new professional project, in the
end the company had a positive change.
o
o
o
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Note: you can review a list of feelings at

http://www.psychpage.com/learning/library/assess/feelings.html to help you better
define your emotions.
o Reflect on your answer to part ‘a’ (Min. 100 words) All points must be addressed:
 Did your emotions influence the other party in any way?
My feelings of nostalgia and radical effect in the face of the decision at the beginning one
feels anger and rejection that can cause the leader to explode, which was avoided, it was
decided to speak calmly with the employee r , generate an atmosphere of trust to
know the reasons and I take the position if it is possible to find a way to retain myself,
on the other hand, due to the feeling of gratitude, the leaders felt happy for the
recognition that I achieved in front of what I learned in the company and professional
growth, finally my feeling of joy spread to other colleagues.
o Did your emotions alter or influence the situation?
The honest, sincere manifestation regarding the reasons for the resignation altered the
situation from the point of view of change. The resignation is something natural that
must be accepted. Cycles always come to an end and these must be taken as learning,
not as failures, it is the inclination of the attitude of the work leaders, they realized that
the resignation will promote the improvement of the area in question, and of the
organization and although it can be very natural to feel you upset, or worried s about
this situation and the changes that came in the company.
o What do you think about your emotional reactions?
I think that my feelings were coherent with the situation presented at the work level, in
the end reconsidering that one must remain calm, analyse the situation based on
evidence and generate alternatives before making decisions without negative feelings
towards the people who are part of the situation and that in some way the decision and
the emotions of joy and nostalgia for the new opportunity are part of it, I felt calm
knowing that what I felt is due to all the experiences lived before this situation.
o Reflect on how you controlled and would like to control your own emotions (Min
100 words). All points must be addressed :
o How did you control your own emotions? What did you do well?
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I think that I managed the emotions to the extent that the reactions of all the people
who are involved in this job change job situation were presented, The intense feelings as
part of the emotions during a working day, are strong accomplices when taking
measures before a negative situation, so at the organizational level control these
feelings with effective corporate communication , the reactions managed to mediate in a
positive way in the environment in which all communications were handled and it was
achieved correctly to have a connection with everyone around.
o What would you do differently if you were faced with a similar situation again?
Differently I would have liked Although the team and friends certainly know

before my departure, it is important to have car the official announcement with an
assertive and optimistic tone free to labour leaders, on the other hand, had sought a
replacement where you can report go the work at the least two people or divId go the
workload evenly among all members to avoid saturating the team of the organization,
others to give more time to the company to train and deliver the activities that I was
performing in a more professional way.
o How could you have changed your behaviour to achieve a better outcome?
The attitudes and feelings that were had in this situation of my life, I think they were
correct, but I would prefer to improve the activities that followed later in this situation,
the behaviour can be improved the attitudes of fear and sadness were more positive to
face the anger of some people for the decisions I was communicating, in addition to
having a more assertive communication with the leaders of areas and other people in the
organization, you can start by thanking the opportunity they gave you when hiring me in
the company or for what you learned for as long as I have worked there.
o Action plan.
Based on your answer to question ‘c’, create an action plan for self-improvement in 3
clear steps. Use the table below to record your answer
Action Plan
Step 1 Set yourself a clear and concrete goal. A "goal" can be anything you want
Assessment Task
to do or achieve.
Step 2 Set the tasks that you must perform to achieve it and Determine them.
Step 3 Organize the tasks in the order that you must perform them , start the
execution of the tasks and evaluate the achievements that you are
obtaining.
PART 2
1. Keep a diary for 7 days; for each day pick an event that saw you interacting with
others.
For each event briefly describe:
o What the interaction was about.
o Who did you interact with and what relationship do they have with you?
o What feelings did you feel?
Note: If you haven’t interacted with anyone that day, describe an activity that you have
performed (example: your homework, cooking, cleaning or listening to music):
o What activity did you perform?
o How did you perform the activity?
o What feelings did you experience when performing the activity?
All points must be addressed.
Use the table below to take notes on your reflection each day:
ay Diary
What the interaction was Who did you interact with What feelings did you
about. and what relationship do feel?
they have with you?
one Labor meeting with the The two managers of the Professional joy
new managers of the company.
company.
two Activity of tasks Son Pride in the son
3 Training of new staff Co-workers from various Awesome and responsive
areas.

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4 Recreation Son and pet Tranquility

5 Watch movie in cinema Son and family emotion
6 lunch friends Joy
7 Meeting work Immediate boss Professional joy

At the end of Day 7, read your diary and reflect on your notes (Min. 150 words). All
points must be addressed in the form of personal notes, address the following questions:
o Do you think that you kept an accurate and fair recollection of your emotions? If
yes, why? If not, why not?
Yes, there were exact memories of all the activities carried out, because each one
represents a positive and pleasant experience in my life, in addition to the interaction of
people from my daily life, leaving in each one of them an opportunity for learning and
personal growth and professional, the emotions in each of these activities are gratifying
and deep, which makes them remember each one in a pleasant and thoughtful way. try
to better understand the information we record, try to put things in context, and thus we
will retain it better, each interaction has important actions to be exact memories.
o Was there any activity or any person that caused you negative feelings? Why?
No, none of the interactions had negative feelings because each activity is pleasant and
the people who are in the activities are of great personal and work importance.
o Was there any activity or any person that caused you positive feelings? Why?
All interaction activities resulted in positive feelings, the teachings and pers or that were
in every situation, making memories and experiences were intense and high impact on
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memories to others that each story is achieved by learning and share great experiences.
o Was there any behaviour that you displayed (for example, inappropriate humour or
defensiveness)? Did you manage to control it? What could you do to control it?
On the first day, at the work meeting, I had a feeling of being defensive in trying to have
my ideas and opinions respected, I managed to control them in a very professional way
and transmit them with assertive communication with each of the members of the The
meeting, you could have more preparation before each meeting to demonstrate each
idea more properly.
o Was there any event or person that caused you to have a strong emotional
reaction?
One of the interactions that has the greatest emotional impact due to the joy it causes, is
recreation with my son and my dog, because they are part of great importance in my
life, in addition to the fact that more and more is learned about the way of being of my
son and new things are taught.

o Describe it and reflect on why it happened.
This feeling occurs due to the importance of the characters and the relaxing and joyful
activity that is to share, learn and teach in each experience.

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o What strengths and what weaknesses did you display?
I have demonstrated strengths such as humility, professionalism, communication skills,

idealism with objectives and weaknesses, lack of confidence in myself and interaction in
the workplace.
Evidence checklist
 Reflection on a past experience in the context of EI

 Action plan for self-improvement
 Diary
 Reflection on diary
TASK 2 – SELF MANAGEMENT
PART 1

Assessment Task
1. Understand your emotions and how they affect others. Reflect on Part 2 of
Task1. (Min. 150 words) All points must be addressed Address and
discuss the following questions in the form of personal notes:
o What do you now understand about your emotions/behaviours?
Emotions like these are part of human nature. They give us information about
what we are experiencing and help us to know how to react. Emotions come and
go. Most of us feel many different emotions throughout the day. Some last only a
few seconds. Others may last a little longer, triggering a mood. Emotions can be
mild, intense, or anything in between. The intensity of an emotion can depend on
the situation and the person.
o How do you think that those emotions/behaviours affect the people around you?
There are no good or bad emotions, but there are good and bad ways of
expressing emotions or acting on them which directly affects all those involved in
the processes. Learning to express emotions in acceptable ways is a separate skill,
emotion control, which is based on being able to understand emotions to convey
and not negatively affect others.
o How do you think that those emotions/behaviours impact on your ability to achieve
your goals?
Emotional awareness helps us to reveal what we need and want (or don't want).
It helps us build better relationships. This is because being aware of our emotions
helps us to speak clearly about our feelings, avoid or better resolve conflicts, and
overcome difficult feelings more easily to achieve goals.
o What underlying causes of your emotions/behaviours have you identified?

Assessment Task
Some emotions are positive: like feeling happy, loving, self-confident, inspired,
happy, interested, grateful, or included. Other emotions may seem more negative:
like feeling angry, resentful, scared, embarrassed, guilty, sad, or worried. Both
positive and negative emotions are normal and adjacent.
o What do you think are your own emotional triggers?
The people evaluate events experienced in a process that serves to relate the
events with people and their goals, and evaluation of these events which
stimulates emotions.
o What can you do to break the cycle and manage your emotional triggers? How can
you improve the way that you manage your emotions/behaviours?
the first step in this process consists of knowing how to clearly define what we are
feeling. Having a large emotional vocabulary is essential, we need to incorporate
into our minds a clear concept of emotions more complex and elaborate, having
identified the emotion, the next step is to accept their presence. This does not
mean not trying to deny or run from what we feel. Allowing ourselves to feel fully
helps reduce the intensity of the emotion: when it comes, let it be and it will go.
o How can you better manage your stress?
Set priorities. Decide what to do and what to expect and learn to say no to new
tasks if you are overwhelmed and take time to do relaxing activities that you
enjoy.

Assessment Task
PART 2
1. Interview (in person or via email/social media private messaging) 3 people who
are close to you and who know you well. Ask them to be honest with their
answers.
Ask them to:

o Mention 3 of your best traits/strengths.
o Mention your 3 of your worst traits/weakness.
o Identify one or two behaviours that they feel have impacted or currently
impact your work or personal relationships, your performance in the
workplace and/or your ability to achieve your goals.
Record their answers/feedback in the table below:
Feedbac Best traits / strengths Worst traits / weaknesses Behavior

k
Person on Tenacity on Bad mood on Assertive behaviors

1 e e e
tw Emotional two Lack of integration two His raw empathy in all

o intelligence his character

3 Fellowship 3 indifference 3 They know when and

how to say no
Person on Self esteem on doubt on They focus on the

2 e e e positive
tw responsibility two pride two A proactive approach

o
3 Puntuality 3 Temperate 3 A fairly large

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emotional vocabulary
Person on Experience on Strong headed on Operant behavior

3 e e e
tw Sense of purpose two Influenceable two Reject strangers

o
3 honesty 3 Lack of concentration 3 Argue with yourself
2. Review the answers/feedback in the table above (Min. 150 words). All points
must be addressed
Reflect on the answers received and address the following questions in the form of personal
notes:
o Was there anything that surprised you in the way others see you? What surprised
you (or did not surprise you) and why?
I was surprised by the way each person thinks, but the one that impacted me the most
was the ability of tenacity and the behavior to argue with myself, because it is a facet of
emotions and form that I did not identify.
o How do you think those personal traits and behaviours affect you in your personal
and professional life?
Positive emotions have other benefits. Instead of limiting us, they affect our brains and
increase our awareness, attention, and memory. They help absorb more information, hold
multiple ideas at the same time, and understand how ideas relate to one another. By
identifying each of our emotions we can know what worries us or makes us feel good, and
with this we can have better relationships with the people around us and, even more,
success in every area of our life (even at work). Through emotional self-control, we manage
our feelings and behaviors. Through the control of positive and negative emotions we can
Assessment Task
experience and express them properly.
o What can you do to improve the way you manage your emotions/behaviours?
Discuss this question clearly referring to the dimensions of self-control,
trustworthiness, conscientiousness, adaptability, achievement orientation and
initiative.
By identifying each of our emotions we can know what worries us or makes us feel
good, and with this we can have better relationships with the people around us
and, even more, success in every area of our life (even at work). Through
emotional self-control, we manage our feelings and behaviors. Through the control
of positive and negative emotions we can experience and express them properly.
3. Now reflect on your workplace behaviours. In the form of personal planning

notes, outline how can you model workplace behaviours to demonstrate good
management of your emotions. (Min. 100 words)
More control over your emotions will help develop a strong mentality and
achieve better results in the relationships, in the career. Precise words are
important. That is why it is good that when you experience a strong emotion,
be it positive or negative, you take the time to identify how to name it. She
emphasizes that our emotions give us useful information and help us to act to
defend ourselves, express ourselves and attend to our needs. Understanding
our emotions is how we form authentic and meaningful relationships with
ourselves and with others. Reflect on your emotions every day.

Assessment Task
Evidence checklist
 Reflection on own emotions

 Summary of interview to friends
 Reflection on interview to friends
 Refection on own behaviour in workplace
TASK 3 – SOCIAL AWARENESS
PART 1
1. Interview a classmate (or a friend) and ask them the questions recorded in the
table below (take notes about the answers provided). Follow the interview
structure below.
2.
3.
Questions Notes
Introduce yourself.
Assessment Task
Explain the content of the interview: to discuss your colleague / friend's ideal job.
Indicate the length of the interview (15 minutes).
Be an administrative manager of a large company

What is your ideal job?

The position allows progressive changes in a company and leading a work group

Why?
is very rewarding to manage human talent.

I believe I have the skills and knowledge of the position.

Do you think that you
have the skills and
knowledge required to
cover a similar job?
These skills qu e think q ue I have prepared professional and emotional level
Why?

Record your advice here:

Provide feedback on

how your colleague /
The lone wolf mentality has long been obsolete, it is time to learn to work as a
friend could better
team, collaborate and express yourself when you consider that you can
work towards achieving
contribute something valuable. In reality, working groups can be more
his / her ideal job.
conflictive than these words convey.


Assessment Task
4. After the interview is over, provide your colleague/friend with a survey about
the interview (additional attachment with this assessment: BSBLDR511_T1_Part
3_Appendix_Your Name).
Ask your friend/colleague to complete the survey to provide feedback on the
interview.
5. Attach a scanned copy (or the word document) of BSBLDR511_T1_Part 3

Appendix_Your Name that your colleague/friend has returned to you to your
submission of assessment T1. Do not forget to add your name to the Appendix
file when you submit it.
Feedback form enclosed at…………………..
1. At the labour level, a situation of frustration was experienced with the decision of
the company's management to unfairly withdraw a colleague from without any
justification. The first step in dealing with frustration is certainly acknowledging
it. Acknowledging our stumbles or feeling disappointed does not make us weak. If
you know your capabilities, know how to exploit your talents and trust what you
are capable of, it will take much more than a bad streak to bring you
down. Recognize your skills and cultivate them to go even further. Those with
emotional intelligence see every fall as an opportunity to see what went wrong and
readjust their strategy. They are practical: they preserve what works for them,
discard what does not, and thus manage to have an increasingly effective growth
strategy. the most successful people in managing their emotions (and their
businesses) have the habit of meditating daily.
2. What Emotional Intelligence offers us are tools and skills with which to better
resolve the complexities of our social contexts. It is a channel of self-knowledge
and a transformative quality. The first step in developing emotional intelligence is
learning to recognize our emotions and feelings and then understand where they
come from and be able to control them.
a. Self control
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b. Self knowledge
c. Self motivation
d. Empathy
e. Social skills
f. Emotions are information
g. Trying to ignore emotions doesn't work
h. Trying to hide your emotions doesn't always work
i. Decisions must incorporate emotions to be effective
j. Emotions follow logical patterns

3. Emotional Intelligence at work is involved in making favourable decisions, the
quality of interpersonal relationships, and the appropriate control of emotions such
as anger, frustration or apathy, among others. In this way, the influence that
Emotional Intelligence has at work on the capacity of the leader within the
professional environment becomes evident and becomes, indisputably, the
determining factor for the success of the executive, far above other types of
intelligence.
4. As an example, we can review some practices of emotional intelligence applied to

moments of discussion in the work environment, in such a way that
communication with work teams can be improved:

 Connect with your own emotions: a work discussion can lead to a much more
aggressive situation. However, the person who applies emotional intelligence at
that time, will identify her emotion to take time, calm down, and then speak calmly
again.
 Connecting with the emotions of others: understanding what makes people react
negatively is a way of applying emotional intelligence, since it allows you to find
solutions instead of making things worse.
 Express emotions: if a person feels bad about what he said to his interlocutor, it is
better that he knows it, in such a way there will be a mutual recognition that
things got out of control and that it will not happen again.
 Do not repress emotions: it is not convenient to keep your feelings. These
expressions must come out at the right time, so that they are not dragged into
other spaces that have nothing to do with the situation experienced. This happens
a lot when problems are taken from the office to the home or vice versa.

Assessment Task
5. For the situation mentioned in the workplace, I would prefer Developing

empathy allows us to put ourselves in the place of the other to understand the
emotions of others and thus be able to adapt the message to the mood of the
interlocutor. It is a basic pillar for effective communication. It allows us to pay our
full attention to the effects that our speech is causing on the feelings of the other
person and thus, adjust our words to the sensitivity of our interlocutor.
6. Reflect on the interview and the feedback you have received. (Min. 150 words)
All points must be addressed. Address the following questions in the form of personal
notes:
o Do you think that your interview was effective?
If the interview was effective it served to provide multiple opportunities for the
interviewee to test their potential values and skills, develop an interview structure
that can be kept consistent.
o Do you think that you managed to connect with the interviewee?
It was possible to connect with the interviewee in the following way, looking for
critical incidents in their conversation. Once the competencies have been
identified, in the interview it is time to ask about situations in which the candidate
had put these competencies to the test. It is very important to know what you
thought, what you did or how you felt in certain situations to better understand
how you act in contexts similar to those that could be found in our organization.
o Do you think that you understood the emotions well? Do you think that you took any
cultural expressions into consideration?
Observe their gestures, their way of speaking, their clothes, their

Assessment Task
punctuality, they are part of the transfer of emotions that influence the
culture of the interviewee.
o Did you respond appropriately to the interviewee?
The interviewee answered all the questions adequately because the questions
take into account that some competencies must be based on skills and
experience, while others must consider personality attributes and cultural
adjustment.
o Were you flexible and adaptable in the way you conducted the interview?
Structure the interview to provide multiple opportunities for the candidate to test
their values and potential skills in order to be successful in the role.
o What have you learned from this exercise? What can you improve upon?
A thoughtful and thorough interview process will increase your ability to evaluate
interviewees. Remember that the interview process reflects the value that the
organization places on its employees based on work experience.
PART 2
Consider that you are the managing director of a company that could employ
your colleague/friend to undertake their ideal job. Based on your interview
and considering their emotions address the following (Address all 3 questions
below in personal note form (Min. 150 words):
a) Would you hire your friend/colleague? Why?

Assessment Task
If you would hire the candidate since he is motivated to concentrate on what he

is best for in his daily life and at work, he must also have a high degree of
awareness of himself and his abilities and qualities and demonstrate that he is
highly prepared.
b) What feedback would you provide your colleague/friend when

communicating your decision?
Working motivated to perform proactively and to find creative ways to solve

problems in your work, this is a good attitude. Many professionals are realizing
that they have options beyond traditional employment and are embracing the
freedom and flexibility of self-employment.
c) How would you communicate your feedback?
Communicate comments through d and a report exposed to the

candidate best able to work presence, trying to be assertive
communication and highlighting the positives as achieving improved
content transmission to transmit a message to right.
Evidence checklist
 Feedback from interviewee

 Reflection on interview
 Assessment of the interviewee

Assessment Task
TASK 4 – RELATIONSHIP MANAGEMENT
PART 1
1. Read the scenario below:
You have been appointed project manager of an extensive change management project at
company ABC.
The change is substantial: there is a new organisational structure, many employees will be
required to relocate in regional offices and new software has been implemented requiring
employees to be trained whilst still delivering on their day to day tasks.
Staff at ABC feels overwhelmed, fatigued, fearful, uncertain and negative towards the change.
Consider the relationship management competencies (Figure 2) that you studied in

this unit of competency:
Figure 2: Relationship Management Competencies

Assessment Task
Source: Adapted by author for this assessment from Goleman (1998)
Reflect on the ABC scenario and address the following questions (please note that
textbook answers will not be accepted, you should address each question based on
the scenario):
a) What opportunities could you offer to the ABC staff to express their thoughts
and feelings? (Min. 100 words)
1. The ABC team is advised to take the following steps to express

their feelings and thoughts in a respectful and responsible manner and
through effective communication. Emotional intelligence can self-
motivate us, it gives us the ability to insist on possible frustrations,
control our own impulses, regulate our mood to facilitate coexistence
with other people at a family and work level.
 Map your feelings
 Don't expect too much
 Choose the time and place well
 Determine the purpose
 Make sure you don't just rely on abstractions

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 Create a narration
 Worry about knowing if he understands you
 Learn from your mistakes
b) An employee who faces redundancy has been particularly vocal against the
change. He keeps talking about it in the office, his work performance has
dropped, and he often loses his temper when faced with conflicts in the
workplace.
You know that there is nothing that you can do to save his job, however you
also have a responsibility towards the other employees to maintain a safe and
stable work environment during the implementation of the change project.
Record your answers below (Min. 150 words):
I. How can you assist this disgruntled employee to understand the effect
that his behaviours and emotions have on others in the workplace?
I would support the employee by indicating Self-awareness, which is the ability to self-

control, control your emotions and recognize your weaknesses and strengths , as well
as Having a strong emotional intelligence: it is the key to job success. It is essential to learn
to contain emotions and act rationally in any work situation. This is valued by other people.
II. How can you encourage him to self-manage his emotions? What tools
and techniques could you suggest?
You experience positive and negative emotions daily, however, having emotional self-control

will demonstrate your personal growth. Emotional capacity can prevent you from suffering
from emotional illnesses such as depression that are caused by improper handling of

Assessment Task
emotions. Is recommended to the employee recognizes r your emotions and your answers .
c) EI would be extremely useful in supporting ABC through the change project.

How can you encourage ABC staff to develop their own emotional intelligence
so that they can successfully navigate the change process, build productive
relationship and maximize workplace outcomes? (Min. 100 words)
It is important to alert the company to the need to apply emotional intelligence and
it is important to differentiate between an optimistic and a pessimistic attitude , it lies in the
approach with which things are appreciated: striving to discover inconveniences and
difficulties causes us apathy and discouragement. Optimism means making the same effort to
find solutions, advantages and possibilities.
d) How can you encourage a positive organisational climate at ABC? (Min. 70

words)
The company is advised to follow the following steps to create a work

environment

 Create a climate of respect. This is the most important point.
 Cooperate instead of competing.
 Promote the autonomy .
 Help family conciliation.
 Have empathy .
 Build a nice physical space.

Assessment Task
 Choose a good leader .
 Stimulation .

PART 2
1. Company ABC assigns you a project team. The team comprises of 6 team
members. A breakdown of their characteristics is presented below:
Work DiSC MBTI EI assessment

experience/role personalit personality
y
Jane Smith Senior HR IS ISFJ
manager. Has Self-awareness -Good
worked at ABC for Self-Regulation
the past 20 years, -Excellent
she is close to Motivation -Excellent
retirement. Empathy -Poor
Social Skills -Average
Mark Brown Senior business D ESTJ Self-awareness -

analyst Average
(contractor). He Self-Regulation
has been -Excellent
assigned to your Motivation - Good
team one day per Empathy -Poor
week. Social Skills -Poor
David Black IT Manager. He CS ESFJ

was only Self-awareness -Poor
employed by ABC Self-Regulation -
a month ago. He Average
is often busy and Motivation -Average
can hardly Empathy - Poor
dedicate time to Social Skills - Poor
the project team.
Assessment Task
Work DiSC MBTI EI assessment

experience/role personalit personality
y
Sarah White Trainee. S ENTP
Administration Self-awareness - Poor
support. She has Self-Regulation - Poor
no previous work Motivation - Average
experience and Empathy - Average
lacks advanced Social Skills - Good
administrative
skills. She has
been assigned to
your team full
time.
Manuel Project Manager D IISTJ
Green assistant. He has Self-awareness -Good
worked with you Self-Regulation - Good
for 4 years on Motivation -Good
various projects. Empathy -Average
He is a competent Social Skills -Good
and reliable
project manager.
Jacinta Red Administration C INFP
Team Leader, she Self-awareness
is very busy with -Excellent
her team and she Self-Regulation -Good
has been Motivation -Good
assigned to your Empathy - Excellent
team 2 days per Social Skills - Good
week.
Your change management project requires you to plan and deliver all changes
identified by ABC. You are also entrusted to support the engagement of the
workforce (at all levels) with the project.
 Review the work experience of each member, research their personality
types and their level of EI.
 Based on your findings outline how you can best use the project team
members to achieve a successful outcome of your project.
Record your answer below (Min. 250 words):

Assessment Task
Yam How they can be best utilized

Jane smith Design and / or implement the policies and procedures of the
different areas of Human Resources.
Mark Brown E star in direct contact with users and will be responsible for
redistributing all the information they give you about their needs
ahead of the systems used within the company.
David black Develop and implement new systems that enterprise to need, and
monitor and review the development projects the area of systems
in the organization.
Sarah white ensure the proper functioning of an office or company by
performing administrative tasks, such as filing, planning and
coordinating the general activities of the office, in addition to
writing the corresponding reports.
Manuel implementation of changes and solutions. This requires a
Green constant capacity for discernment, as the Project Manager must
decide when to intervene in the process and how to do it.
Jacinta red the establishment of a general plan, the objectives of the project
and the creation of a calendar that includes the periods in which
these objectives must be met. He is also responsible for the
organization of the meetings and responsible for ensuring that
team members work together through coordination.

Evidence checklist
 Addressing of all questions in case study PART1

 Addressing of case study PART 2


2.2 Develop and Use Emotional Intelligence - T1 V3 2019 - SOLU - 2

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Lonsdale Institute PTY LTD

Unit Code BSBLDR511

Unit Name Develop and use emotional intelligence

Assessment Code T1 Due Date See Training Schedule

Student Name Student ID LON0000

I do understand and accept the consequences of academic misconduct according to Lonsdale’s

 The submission and assessment completion instructions in Moodle

I understand my rights and obligations under Lonsdale’s policy and procedures

The purpose of assessment is to determine competency in:

BSBLDR511 Develop and use emotional intelligence

TA102 FO Assessment Task Page 1 of 29

TA102 FO Assessment Task Page 2 of 29

TASK 1 – SELF AWARENESS

Figure 1: Gibbs’ reflective cycle

TA102 FO Assessment Task Page 3 of 29

Source: Adapted by author for this assessment from Gibbs (1998)

What were your feelings?

o What feelings other parties involved displayed?

Note: you can review a list of feelings at

 Did your emotions influence the other party in any way?

o What do you think about your emotional reactions?

Differently I would have liked Although the team and friends certainly know

TA102 FO Assessment Task Page 7 of 29

4 Recreation Son and pet Tranquility

o Describe it and reflect on why it happened.

TA102 FO Assessment Task Page 9 of 29

o What strengths and what weaknesses did you display?

I have demonstrated strengths such as humility, professionalism, communication skills,

 Reflection on a past experience in the context of EI

TASK 2 – SELF MANAGEMENT

TA102 FO Assessment Task Page 10 of 29

o What do you now understand about your emotions/behaviours?

o What underlying causes of your emotions/behaviours have you identified?

TA102 FO Assessment Task Page 11 of 29

o What do you think are your own emotional triggers?

o How can you better manage your stress?

TA102 FO Assessment Task Page 12 of 29

Ask them to:

Record their answers/feedback in the table below:

Feedbac Best traits / strengths Worst traits / weaknesses Behavior

Person on Tenacity on Bad mood on Assertive behaviors

tw Emotional two Lack of integration two His raw empathy in all

3 Fellowship 3 indifference 3 They know when and

Person on Self esteem on doubt on They focus on the

tw responsibility two pride two A proactive approach

3 Puntuality 3 Temperate 3 A fairly large

TA102 FO Assessment Task Page 13 of 29

Person on Experience on Strong headed on Operant behavior

tw Sense of purpose two Influenceable two Reject strangers

3 honesty 3 Lack of concentration 3 Argue with yourself

experience and express them properly.

3. Now reflect on your workplace behaviours. In the form of personal planning

TA102 FO Assessment Task Page 15 of 29

 Reflection on own emotions

TASK 3 – SOCIAL AWARENESS

Be an administrative manager of a large company

The position allows progressive changes in a company and leading a work group

I believe I have the skills and knowledge of the position.

Record your advice here:

TA102 FO Assessment Task Page 17 of 29

5. Attach a scanned copy (or the word document) of BSBLDR511_T1_Part 3

Feedback form enclosed at…………………..