Financial Institutions

Securing payment diversity

Smart PIN Presentation

07/08/2019
IDEMIA | Financial Institutions |
Smart PIN

SMART PIN
Consigning Paper to history
07/08/2019

Digital Services
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IDEMIA | Financial Institutions |
Agenda

→ 01 In an increasingly mobile → 04 IDEMIA: #1 in the market

Smart PIN

and connected world, How can you benefit from

how is PIN management partnering with IDEMIA?
evolving?

→ 02 How can Financial

Institutions use DIGITAL
PINs
to better serve consumers?

→ 03 DIGITAL PINs:
07/08/2019

What can IDEMIA do for

you?

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 IDEMIA | Financial Institutions |

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07/08/2019 Smart PIN

First part

1 trends
Market
IDEMIA | Financial Institutions |
An increasingly Connected World…

2.1 Bn Explosion in the number

Smart PIN

of connected devices
Smartphone users

4 Bn Increased importance
of PINs
Smart cards in circulation WHY SHOULD
PIN ISSUANCE
GO DIGITAL?
10 MINUTES Need for immediacy
to open a bank account
07/08/2019

Traditional delivery
48 hours services are no
for a standard letter
5 to reach its destination longer efficient
 IDEMIA | Financial Institutions |

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07/08/2019 Smart PIN

2
Second part

PIN
Digital
IDEMIA | Financial Institutions |
Smart PIN Digital PIN

Digital PIN
is all about enabling
consumers to receive,
or select, their PIN
instantly in electronic
formats instead of
having them delivered
by mail

APPLICATIONS CHANNELS
07/08/2019

PIN Delivery
PIN Reminder SMS WEB APP IVR
PIN Selection
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IDEMIA | Financial Institutions |
Smart PIN Digital PIN… BENEFITS… For your consumers

PIN RECEIVED OR MEET TODAY’S CONSUMER EXPECTATIONS

SELECTED • PIN is retrieved/selected by consumer instantly
• PIN is delivered/selected as an instant response to the request
FAST
PIN RECEIVED OR SERVE CONSUMERS ON THE GO
SELECTED WITH • Consumer takes charge of PIN receipt/selection
• No geographical restrictions
CONFIDENCE

PIN RECEIVED OR CULTIVATE CONSUMER’S TRUST

07/08/2019

SELECTED WITH • Authenticated management (consumer ID & Authentication code)

• Direct interaction with the consumer
CONVENIENCE
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IDEMIA | Financial Institutions |
Smart PIN Digital PIN… BENEFITS… For your organization

PIN RECEIVED OR
REDUCE COSTS & BOOST CARD METRICS
SELECTED • No PIN mailer and distribution costs
• Quicker card activation / usage
FAST
PIN RECEIVED OR INCREASE SECURITY & TRACKING
SELECTED WITH • PIN managed via a different channel to the card
• PIN tracked at all times + proof of delivery in case of PIN delivery
CONFIDENCE • PIN encrypted until cardholders authentication for PIN delivery

PIN RECEIVED OR SIMPLIFY PROCESSES

07/08/2019

SELECTED WITH • No need to stagger dispatch of card and PIN

• No PIN mailer production & physical delivery process
EFFICIENCY
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 IDEMIA | Financial Institutions |
07/08/2019

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Smart PIN

3
Third Part

do for you?
What can IDEMIA
IDEMIA | Financial Institutions |
Digital PIN

WHAT CAN IDEMIA DO FOR YOU ?

Smart PIN

SMART PIN
An integrated service for secure PIN
management via SMS, APP , WEB and IVR
07/08/2019

OMNI-CHANNEL FUNCTIONALITIES DEPLOYMENT

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IDEMIA | Financial Institutions |
Smart PIN
Smart PIN… What can IDEMIA for you in a PIN Select scenario ?

PIN selection across App

Issuer’s mobile app Plug in

OMNI-CHANNEL
PIN selection across I Frame
Issuer’s bank site AJAX
IDEMIA enables the
bridge between the
consumer and the PIN
management server
PIN selection across IVR
Issuer’s IVR service Bridge
07/08/2019

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IDEMIA | Financial Institutions | Smart PIN… Storyboard - PIN Selection by Internet or mobile app

I want to open You can log on the

account and get a ebanking to select your
payment card PIN code
Smart PIN

Consumer is informed about how to proceed

0113012 Smart PIN UI

Logs in and authenticates to Consumer enters his/her control

eBanking web site/App value (optional)
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Consumer receives card

with PIN set to 1234

Consumer enters the PIN he/she

13 Clicks on set my PIN
wants
IDEMIA | Financial Institutions |
Smart PIN
Smart PIN… What can IDEMIA for you in a PIN Select scenario ?

Provisioning IDEMIA Data-Center Reporting

Input File or Input File or

HOW IT Real Time ? Real Time ?
WORKS ? HSM Back-end Server Front-end Server

Online
Portal

APP WEB IVR

Client
07/08/2019

UI plug-in IFrame
INTERFACES IVR
API Ajax API

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 Smart PIN… What can IDEMIA for you in a PIN Select scenario ?

DIGITAL ADDRESS + CONTROL

IDEMIA | Financial Institutions |

VALUE # IN PERSO FILE SMART PIN

Mobile Number / Authentication code...... Checks the consumer credentials
or the issuer’s confirmation if
Smart PIN

authentication is delegated

CONSUMER REGISTERS
FOR DIGITAL PIN
APP / WEB / IVR

HOW IT
WORKS ?
PIN IS RETURNED TO
THE BANK OR
Get the consumer’s SERVICE CENTRE

credentials to us
and see what
IDEMIA Can Do!
07/08/2019

CONSUMER PROVIDES
CREDENTIALS (OR
AUTHENTICATES ON THE
ISSUERS’S APP/WEBSITE)

PIN IS SELECTED BY THE CONSUMER AND

ENCRYPTED IN ISO format 1 or 2
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APP/ WEB / IVR
IDEMIA | Financial Institutions | Smart PIN… What can IDEMIA for you in a PIN Select scenario ?

+ PIN request is received along authentication credentials

Smart PIN

Credentials are entered by consumers

+ (e.g. login/control value or authentication delegated to the issuer)

HOW IT + IDEMIA’s service verifies these credentials

WORKS ?
+ IDEMIA allows the PIN entry (twice) if all is OK
Authentication IDEMIA manages the selected PIN (weak codes check, PIN
is at the heart ! + encryption…)
IDEMIA reports the selected PIN to the Issuer or Service
+
07/08/2019

Centre

+ Once reported, IDEMIA securely deletes the selected PIN

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IDEMIA | Financial Institutions |
Smart PIN
Smart PIN… What can IDEMIA for you ?

DEPLOYMENT

Interfaces

REPORTING

RETURN FILE
Daily report giving status of all
active PIN orders
PROVISIONING
ONLINE TRACKING BATCH MODE
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Access to real time status info via secure Input file transmission to IDEMIA.
web browser search engine

REAL TIME REAL TIME

Direct connection between with host Direct connection between with host
17 IN/OUT . Synchronous WS calls IN/OUT . Synchronous WS calls
IDEMIA | Financial Institutions |
Smart PIN… What can IDEMIA for you ?

DATA INTERFACES WITH IDEMIA

Key Management
Provisioning (input file or Web Service)
Smart PIN

DEPLOYMENT Reporting (text file, Web Service or Web interface)

VPN
IDEMIA CONFIGURATION
Communication templates
Considerations Key management
INTEGRATION
of chosen channel(s)

CONSUMER ENROLLMENT
Enrollment process & communication
07/08/2019

Acquire / define the consumer’s credentials

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 IDEMIA | Financial Institutions |
07/08/2019

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Smart PIN

4
Fourth Part

IDEMIA
#1 in the market
 Smart PIN… IDEMIA’s proud history
12,000,000 PIN
IDEMIA | Financial Institutions |

5,000,000 PIN
2012: Full migration
Smart PIN

to V2 platform

1,000,000 PIN

2011 : Smart PIN

V2 launched

#1 In the
market

2009: BGZ launch PIN

by SMS

2008: Concept of PIN

by SMS first formed
Bulgaria

Australia UK Poland
07/08/2019

Italy / Spain EMEA UK Romania

Poland Lithuania UK Finland Spain

Norway
20 France, Belgium, Poland South-Africa / Kenya Poland France
IDEMIA | Financial Institutions |
SMART PIN... A case study

This issuer used to send their cards & PINs via National Postal
Services. It came to IDEMIA with clear needs:
EUROPEAN BASED
Smart PIN

CREDIT & DEBIT ISSUER Get PINs in the hand of consumer quicker
Increase security by issuing Card & PIN across different
channels

SOLUTION INITIAL For new cardholders they are given the

choice of receiving their PIN by post (paper
PROPOSITION mailer) or by SMS

PIN by SMS Capture of consumers mobile numbers

Service based on batch file feed from the TRANSITION Internal training / awareness
issuer. CHALLENGES Consumers education
Initial text message is sent to the
cardholder giving them instructions and
informing them that the card is on its way.
07/08/2019

Launched in 2010 on 5 card titles

Status of PIN delivery passed to issuer by
CURRENT Since extended to all 30 card titles
batch file STATE Plans for a real-time PIN by SMS service in 2017

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IDEMIA | Financial Institutions |
Smart PIN SMART PIN... A case study

Different
RESULTS: 2 channels
for Card &
1.5 M
PINs issued by all
PIN methods per year

50% 93% 20%

Reduction in time to Increase in the
07/08/2019

Take up of PIN by numbers of credit

activate card VS paper SMS by consumers cards activated
PIN

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IDEMIA | Financial Institutions |
Smart PIN SMART PIN... In brief

#1 - The world is going

DELIVER PIN
DIGITAL every day with Speed,
REACH
Convenience CONSUMERS
& Confidence
& boost card metrics
#2 - CONSUMERS want their
codes at their fingertips
IDEMIA DEPLOY
#3 – Smart PIN provides is the undisputed this digital service
leader quickly & track any
Issuers with the solution
07/08/2019

PIN

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 IDEMIA | Financial Institutions |
07/08/2019

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Smart PIN
IDEMIA | Financial Institutions |
Smart PIN SMART PIN... In brief

#1 - The world is going

DELIVER PIN
Still want every
DIGITAL to wait
day with Speed,
REACH
CONSUMERS
to get your PIN? Convenience
& Confidence
& boost card metrics
#2 - CONSUMERS want their
codes at their fingertips
IDEMIA DEPLOY
#3 – Smart PIN provides is the undisputed this digital service
leader quickly & track any
Issuers with the solution
07/08/2019

PIN

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 CONTACT
Nguyen Manh Long
Business Directors – Indochina
Financial Institutions BU
Long.nguyen-manh@idemia.com

M. +84 912 858 966