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Date
20 February 2020
Mr Jackson Baird Your account number
25a Chelmer Road 9000 4040 7928
LONDON
E9 6AY

Your final bill. Question about your bill?

thameswater.co.uk/billhelp

Account balance £260.01 Want paperless bills?

thameswater.co.uk/register

Your payment is due now Struggling to pay?

thameswater.co.uk/helppaying
For the supply of water and wastewater services to:
25a Chelmer Road, LONDON, E9 6AY from
01 June 2019 to 31 January 2020.

Please allow 5 working days for your payment to reach us when using a payment
card and always ask for a receipt. If this is your first payment card, it will arrive in
the post in a few days.
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Your charges explained. Can I claim money back?

If rainwater from your property drains
As you don’t have a water meter, we’ve worked out your bill using your property’s into a stream, river or soakaway
chargeable value - this is based on its location and size. We add a fixed charge to instead of into a sewer, you may be
cover the cost of maintaining our network, treating water, producing bills and able to get £17.67 back. Apply for a
answering queries. Find out more at thameswater.co.uk/charges surface water drainage rebate at
thameswater.co.uk/swd
Charges
For the period from 01 June 2019 to 31 January 2020 (245 days) Contacting us
• thameswater.co.uk/contactus
Water
• Your account and bill:
The chargeable value of your property is £225.00 0800 980 8800
£114.60 Weekdays 8am-8pm and
We charge 76.09p for each £1 of your property’s
chargeable value Saturdays 8am-6pm
(£225.00 x 0.7609)/366 x 245 = £114.60 • Water and wastewater services:
We've adjusted your bill total as your bill period is 245 days 0800 316 9800 Lines open 24/7
instead of a full year • If your hearing or speech is
Fixed charge £22.94 impaired, please contact us using
the Next Generation Text Service
Total £137.54 (NGTS)
• Please be ready to quote your
Wastewater account number from the front page
of your bill
The chargeable value of your property is £225.00 £84.09
We charge 55.83p for each £1 of your property’s
chargeable value
(£225.00 x 0.5583)/366 x 245 = £84.09
We've adjusted your bill total as your bill period is 245 days
instead of a full year
Fixed charge £38.38
Total £122.47

Total new charges £260.01

Account summary
Amount due at last bill (dated 05 February 2020) £721.17
Cancelled charges to allow issue of revised bill -£721.17

Total new charges £260.01

Total amount due £260.01

Leakage rebate for water services

We have not achieved the leakage reductions we had committed to deliver for
our customers, so we have given you the equivalent of 10 days of your water
supply free of charge this year. Your bill has been automatically adjusted. We
are working hard to get back on track and meet our leakage commitment by
2020.
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Ways to pay.
Payment type Time to reach How you can do it
your account
Direct Debit 0 days •Online: thameswater.co.uk/direct
•Phone: 0800 587 0036
•Fill in the Direct Debit mandate attached to your
bill and send it back to us at Thames Water Utilities
Ltd, PO Box 233, Swindon SN38 2TW
Credit or 0 days You can pay by Visa, MasterCard, or Maestro, you’ll
debit card need your 12-digit account number.
•Online: thameswater.co.uk/pay
•Phone: 0800 980 8800 (automated system
available 24-hours a day)
Online or 5 days You will need your 12-digit account number as
phone reference. Payment should be made to sort code
banking 57-27-53, account number 00286125.
Payment 5 days You can pay your bill in full or by instalments at a local
shop. When you get your card, it will tell you where your
card
nearest place to pay is. Find out more online
thameswater.co.uk/pay or call us.
Post Office 5 days You can pay with cash at the Post Office. Just take your
bill along and ask for a receipt. Please remember they
will charge you a processing fee.
GIRO slip 5 days Fill in the GIRO pay slip on your bill and take it along to
a bank – not all banks accept these, and some may
charge a processing fee.
Cheque 5 days Make cheques payable to 'Thames Water Utilities Ltd'
and write your 12-digit account number on the back,
but please don't post-date the cheque.
Send your cheque and GIRO slip to Thames Water
Utilities Ltd, PO Box 234, Swindon SN38 3TW

Please take note of how long each payment method takes to reach us. Paying late,
or missing a payment, could affect your credit rating.

For services including large print, braille and interpreters

visit thameswater.co.uk/extracare or call 0800 009 3652.
Our commitment to you: We promise to give you at least 24 hours’ notice for cancelled appointments; respond to written queries or
complaints about your bill or service within 10 working days; respond to written requests to change how you pay within 5 working days;
respond to written enquiries about our extra care services within 5 working days; give you at least 48 hours’ notice for any planned work that
may result in you having no water supply for four hours or more; restore your water supply within the time specified on the notice for
planned work; restore your water supply within 12 hours of a burst water pipe; maintain appropriate water pressure at your property; and
protect your property from flooding from our sewers. If we fail to meet these standards or if we ever ask you not to use your water because
of problems with our supply, we’ll compensate you. Find out more at thameswater.co.uk/compensation
Free independent advice: If you’ve followed our complaints process but would like more support, please contact the Consumer Council for
Water. Visit ccwater.org.uk, call 0300 034 2222 or write to Consumer Council for Water, c/o 1st Floor, Victoria Square House, Victoria Square,
Birmingham, B2 4AJ

Our annual report: To view our annual report and financial statements, including regulatory accounts, please visi t
thameswater.co.uk/annualreport
Your water quality: You can check the water quality in your area at thameswater.co.uk/waterquality
Your data: To help maintain up-to-date records and manage our debt collection process, we share information with and receive
information from credit reference agencies. To find out more about how we use, store and protect your data as well as how you can request
access to it, please visit thameswater.co.uk/yourdata
To update your details, visit thameswater.co.uk/update
Registered address: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661.
VAT Registration no GB 537–4569–15.