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    Esteban Arias
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    The workshop discussed using verbs to build customer satisfaction tools based on a survey of a candy company's customers. The survey found that while customers were satisfied with product quality, prices were not competitive. It also found the product selection needed expansion to attract more customers. The workshop concluded the company should increase product flavors to obtain more customers and find ways to reduce prices to improve the price-quality ratio according to customer feedback.

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    The workshop discussed using verbs to build customer satisfaction tools based on a survey of a candy company's customers. The survey found that while customers were satisfied with product quality, prices were not competitive. It also found the product selection needed expansion to attract more customers. The workshop concluded the company should increase product flavors to obtain more customers and find ways to reduce prices to improve the price-quality ratio according to customer feedback.

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    4 views1 page

    Actividad de Aprendizaje 14 - 5

    Uploaded by

    Esteban Arias
    The workshop discussed using verbs to build customer satisfaction tools based on a survey of a candy company's customers. The survey found that while customers were satisfied with product quality, prices were not competitive. It also found the product selection needed expansion to attract more customers. The workshop concluded the company should increase product flavors to obtain more customers and find ways to reduce prices to improve the price-quality ratio according to customer feedback.

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    © All Rights Reserved
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    Actividad de aprendizaje 14

    Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”

    In the case my sweet candy in the survey we can see that the people are not completely
    satisfied with the service provided the people said that the products have high quality so
    as far as quality is concerned, it does not represent a problem for customer satisfaction; in
    terms of price from what was said in the survey they are not competitive, so the
    enterprise has to be more receptive to the costumer opinion also the products satisfy the
    costumers but not enough. The company needs a product expansion to offer a greater
    variety of options to expand the number of customers. The enterprise has so many
    possibilities to grow and improve the quality of service so just have to increase the flavors
    to obtain more customers and find ways to reduce the cost of the products because the
    most of people said that the price-quality ratio is not correct.

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