Communi

cat
ion:
-
 I
ntr
oduct
ion:
-Thewor
dcommuni
cat
ioni
sder
ivedf
rom aLat
inwor
d'communi
s'
whi
chmeanst
oshar
eort
opar
ti
cipat
e.

 Def
ini
ti
on-
 Communicat
ioni
spr
ocessbywhichinf
ormati
onisexchangedbet
weeni
ndi
vi
dual
s
thr
oughacommonsymbolsandsignofbehav
iour
.

(
Weber
'sdi
cti
onar
y)

 Communi
cat
ioni
sint
erchangeoft
hought
sopt
ionsori
nfor
mat
ionbyspeech,
wri
ti
ngsor
si
gns.

(
Rober
tAnder
son)

 Communicat
ioni
sthet
ransmi
ssi
onandexchangeoff
act
s,i
deas,
feel
i
ngorcourseof
act
ion. (Lel
aldbr
own)

 Communicat
ionmeanst
hei
nter
chanceoft
hought
sori
nfor
mat
ionconv
eyedt
oaper
son
orper
sons.

 Ty
pesofcommuni
cat
ion:
-
Communi
cat
ioni
scl
assi
fi
edi
ntot
wot
ypes-

1.v
erbal
communi
cat
ion.

2. non-
ver
bal
communi
cat
ion.

1. Ver
bal
communi
cat
ion-Thever
bal
communi
cat
ioni
nvol
vest
heuseofaspokenor
wr
it
tenwor
danddependsonl
anguage.

2. Nonv
erbal
communi
cat
ion-non-
ver
bal
communi
cat
ioni
nvol
vest
heunspoken
eventsandci
rcumstancesthataccompanyandaff
ect
sthecommuni
cat
ion.Thi
s
i
ncludes,f
aci
alexpr
ession,
bodypost ur
e,t
ouchandeyecont
act
.

I
mpor
tanceofcommuni
cat
ion:
-
 Communicati
onisimpor t
antf
orthenur
setounderst
andandtoexchangeideaswi
tht
he
cl
ient
sandtheirr
elat
ives,t
hedoctor
sandothermembersoft
hehealthteam.
 I
treducest
hei
nter
per
sonal
tensi
onsandi
mpr
ovest
hei
nter
per
sonal
rel
ati
onshi
ps.

 Poorcommuni
cat
ionr
esul
tsi
npoorcl
i
ent
'scar
eandpoori
nter
per
sonal
rel
ati
onshi
ps.

 Goodcommunicat
ionhel
psthenur
setomodif
yherbehav
iourandatt
hesameti
me,
shewi
l
lbeabl
et oi
nfl
uencet
hebehavi
ouroft
hosewit
hwhom shedealswi
th.

 Goodcommuni
cat
ionpr
event
sdi
sor
der
sint
hewar
dandhospi
tal
organi
zat
ion.

 Goodcommuni
cat
ionhel
pst
henur
set
oint
erpr
ett
hehospi
tal
pol
i
ciesandcl
i
entcar
e.

 Essent
ial
sofcommuni
cat
ionpr
ocess:
-
1.Sender
:Iti
saper
sonwhowi
shest
oconv
eyamessaget
oanot
her
.

2. Message:
Iti
sapi
eceofi
nfor
mat
ionpassedf
rom oneper
sont
oanot
her
.

3.Recei
ver
:Iti
sli
stenerort
heonewhor
ecei
veshemessage.

4.Response:
Iti
sthemessaget
hatt
her
ecei
verr
etur
nst
othesender
.Iti
sal
socal
l
edt
he
"f
eedback"
.

 Essent
ial
sofgoodcommuni
cat
ion:
-
1.Thesenderandtherecei
verusethesamelanguageandexpr
esst
hei
deasi
ncommonl
y
under
stoodwords,wit
hbrevi
tyandcompleteness.

2.Av
oidt
echni
cal
wor
dsandabbr
evi
ati
onst
hatar
enoti
nuse.

3.Thereshoul
dbeclar
it
yintheexpressi
onofideas.Thesendercl
earlyst
ateswhat
,why,
how,when,who,wher
e,et
c.,ofanyspeci
fi
cev ent.Wit
houtt
hese,peopl
emake
assumpti
ons.Makesuret
hattherecei
verreceivedthesamemessagebyappropri
ate
questi
oni
ng.

4. Payat
tent
iont
othenon-
ver
bal
messagesaccompanyi
ngthever
balmessages.
Nonverbal
messagesar
emuchclosert
othet
rut
hthanver
balmessages.

5.Oneshoul
dbeawareofbothr
elev
anceandti
mingwhencommunicat
ingwi
thother
s,e.
g.,
acl
ientwhoi
sinphysi
cal
andment al
agonymaynotl
i
stent
otheexpl
anati
onsofa
nur
se.

6.Thereshoul
dbeadjust
abil
it
yandadaptabi
li
ty.Spokenmessagesneedt
obealter
ed
accordi
ngtothebehav
iourpat
ter
nofthereceiverwhi
chmaychangehourbyhourorday
byday .

7.Thesendershoul
dhaveat
horoughknowl
edgeofthesubjectbei
ngdiscussedandthe
i
nfor
mationthati
sgi
venbyhershoul
dbeaccur
ateinordertocreat
econfidencei
n
 ot
her
s.

8.Tober eall
yhelpf
ul,anurseconti
nuouslydevel
opsherskil
l
sofeffecti
vecommuni cat
ion
byli
stening,pr
oblem sol
vingandselfdiscl
osur
e.Li
steni
nginvol
vesattendingtothe
"whol
eper son".I
nadditi
ontothehearingofthespokenwords,i
tisimportantto
consi
dert henon-ver
balmessagesthataccompanyt hem.Tobeagoodl i
stenermeans:

-
Facet
heper
sonwhot
alks.

-
Mai
ntai
ngoodey
econt
act
.

-Maint
ainanatural,wel
l-
relaxedpost ur
ethati
ndi
catesyouri
nter
est,e.
g.,
leaningfor
war
d
towardstheother.I
fthelistenerr
epeatedlyl
ooksatthewatch,i
tindi
cat
est hatshei
s
neit
herint
erest
edi nthetalknorrelaxed.

9.Get
ti
ngandgi
vi
ngf
eedbacki
sessent
ial
foref
fect
ivecommuni
cat
ion.

 Pr
inci
plesofcommuni
cat
ion:
-
 Communi
cat
ionshoul
dhav
eobj
ect
iveandpur
pose.

 Shoul
dbeappr
opr
iat
etosi
tuat
ion.

 Syst
ematicanal
ysi
sofmessageE.
g.t
hei
dea,
thet
houghtt
obecommuni
cat
ed,
sot
hat
oneiscl
earabouti
t.

 Select
ionanddet
erminat
ionofappr
opr
iat
elanguageandmedi
um ofcommuni
cat
ion
accordingt
oit
spurpose.

 Consul
tat
ionwi
thot
her
sforpl
anni
ngofcommuni
cat
ion;
inv
olv
esspeci
alpr
epar
ati
on.

 Messageshoul
dconv
eysomet
hingofv
aluet
other
ecei
veri
nthel
i
ghtofhi
sneedsand
i
nter
ests.

 Thecommunicat
ionacti
onfol
lowi
ngacommunicat
ioni
simpor
tanti
nef
fect
ive
communi
cat
ionast hi
sspeaksmoret
hanhi
sherwords.

 Thesenderhastounder
standther
ecei
v er
sat
ti
tudeandreact
ionbycar
eful
,al
ertand
properl
ist
eni
ngtoensur
et hatt
hedesi
redmeaningofmessagehasbeencomprehended
bytherecei
ver
.

 Communi cat
ionpr
ogr
ammeshoul
dmakeuseofexisti
ngfaci
l
iti
est
othegr
eatext
ent
possi
bleandshoul
davoi
dchal
l
engi
ngt
hem unnecessar
il
y.
 Bar
ri
ersofcommuni
cat
ion:
-
 Amessagemaybedi stort
edbyt hefol
lowi
ng:
.Emot i
onalfactor
ssuchasf ear
,
suspi
cion,
jeal
ousy,anger,anx
iety,r
esent
ment,ant
agonism,prej
udices,
lackofint
erest
andlackofli
steni
ngPhy si
calfactor
ssuchasfati
gue,i
l
lness,speechdefect
s,deafness
andpain.

 Int
ellectualf
actor
ssuchaslowI .
Q.,l
ackofknowledge,
mi si
nterpret
ati
onofwordset
c
Social f
actor
ssuchasdiff
erencesincult
ure,
language,
race,professi
onal
stat
us,
socioeconomi cst
atuset
c.

 Envi
ronment
alf
act
orssuchasnoi
se,
lackofpr
ivacy
,uncomf
ort
abl
eaccommodat
ions
etc

Communi
cat
ionmaybebl
ockedbyt
hef
oll
owi
ng:
 Changi
ngt
hesubj
ect

 Lackofl
i
steni
ng

 I
nappr
opr
iat
euseofknowl
edge

 Jumpi
ngi
ntoconcl
usi
ons

 Fal
seandi
nappr
opr
iat
ereassur
ance

 St
ati
ngone'
sownopi
nionsandi
deas.