TONIA SWAGER

GENERAL MANAGER
CONTACT PROFILE

269-961-0282 20+ years experienced General Manager spanning retail, restaurant,

education and industry, with an impeccable track record of
maintaining a superior workforce and incubating the right talent.
tkeovongsy@gmail.com Proficient in liaising with independent marketing consultants and
demonstrated capability to enhance revenue and secure fortune 500
clients. Adept at deploying customer-centric solutions to retain key
customers.
Highly developed human skill and is aware of her own attitudes,
assumptions, and groups; she is able to see the usefulness and
limitations of these feelings. By accepting the existence of viewpoints,
perceptions, and beliefs which are different from her own, she is
skilled in understanding what others really mean by their words and
behavior. She is equally skillful in communicating to others, in their
own contexts, what she means by her behavior.
Possess an exceedingly high level of conceptual skill and is able to see
the effective coordination of the various parts of the business.

SKILLS EXPERIENCE

• BRAND BUILDING Shipt - Battle Creek MI

• MARKETING CAMPAIGNS
• LEAD GENERATION PROJECT MANAGER - January 2017-Current
• TEAM MANAGEMENT *Implementation of project from beginning to end
• ACCOUNT MANAGEMENT *Customer Service
• MARKET STRATEGY
*Training new employees under current and changing policy
• CUSTOMER ENGAGEMENT
• CONFLICT RESOLUTION *Maintaining CDC measures
• TALENT ACQUISITION
• CUSTOMER SERVICE & Communities in School - Battle Creek MI
RETENTION SITE LIASON INTERN - October 2019-March 2020
• PERFORMANCE EVALUATION
• BUDGET MANAGEMENT *Identify and evaluate students in need of social, economic, or
 RESOURCE ALLOCATION educational services
 COMMUNITY OUTREACH *Maintain complete case notes on each client
 FUNDRAISING *Build and implement a student success plan with school
 TEAM BUILDING leaders/teachers
 CROWD MANAGEMENT *Secure level of parental/familial involvement
 PROJECT MANAGEMENT
 COMMUNICATION *Match services to the client
 FINANCIAL PLANNING *Follow up as needed and adjust plan as necessary
 FINANCIAL REPORTING
 CONTINUOUS
Veterans Affairs - Battle Creek MI
IMPROVEMENT
 SALES DEMENTIA CARE INTERN - March 2019- October 2019
 PUBLIC SPEAKING *Client Assessment
 EVENT PLANNING *Write care plan based on client assessment
EDUCATION
Siena Heights University
ONGOING
MA Organizational Leadership
Siena Heights University
2020
BA Community and Human
Services
Kellogg Community College
2019
AA Human Services
AA General Studies
Certificate of Human Services
Kellogg Community College
2000
AA Business Management
*One on One Therapy with clients
*Complete competent case notes
*Follow up assessments as necessary
Habitat for Humanity - Battle Creek MI
FAMILY SUPPORT INTERN - December 2017 - March 2019
*Client outreach and retention for offered programs
*Community outreach
*Managed fundraising for large scale projects, fundraising events
and in-house events
*Event planning, implementation, and management
*Lead Financial Planning workshops for prospective clients
MiChoice - Battle Creek MI
SCHOOL NUTRITION MANAGER - June 2015- 2017
*Responsible for State compliance paperwork 
*Menu planning to meet Federal FRLP requirements
*Accounting of meal program from start to finish, including
accounts receivable
*Administration of Federal Free and Reduced lunch applications
and approvals
*Also responsible for day to day kitchen needs, meal service and
compliance with state and local Health Department Regulations
*Implemented the after-school snack program through the FRLP
~EVENT/FUNDRAISING COORDINATOR - June 2013-2017
*Assisted with classroom routines and group lessons under the
direct supervision of the lead classroom teacher
*Planned and implemented school events to build relationships
and encourage familial involvement
*Identify profitable fundraising opportunities and implement for
classroom, grade level or school wide use.
*Fundraising cash management and recording
*Follow up communication with fundraising companies and
individuals who participated
~ CLASSROOM ASSISTANT/PARAPROFESSIONAL - June 2013-2015
*Assisted with classroom routines and group lessons under the
direct supervision of the lead classroom teacher
~ INTERIUM MONTESSORI CLASSROOM INSTRUCTOR June 2012-
2013
*Individual, group and classroom lessons
*Classroom management
*Individual Student lesson planning