Professional Documents
Culture Documents
Student Name:” X”
CRICOS 03444C
Student Name:
Result Reassessment
S = Satisfactory S = Satisfactory
Please attach the following documentation to this form
NS = Not Satisfactory NS = Not Satisfactory
__________________________________________________________________________
__________________________________________________________________________
Student Declaration: I declare that this assessment is my own Assessor Declaration: I declare that I have conducted a fair,
work based on personal study and research and not plagiarised or valid, reliable and flexible assessment with this student. I have
copied from another student’s work or source. provided appropriate feedback and advised the student of their result.
Performance objective
The candidate will demonstrate the ability to develop and implement diversity policy as per the
organizational and legislative requirements.
Assessment description
In this assessment task, you are required to provide answers to the questions asked. You may use
additional documents as required.
Procedure
1. Read and understand the questions clearly.
2. Provide answers to the questions asked.
3. Give examples from your own experience as far as possible.
4. Submit all documents required in the specifications below to your assessor. Ensure you keep a
copy of all work submitted for your records.
Specifications
You must:
● meet with your assessor to clarify any confusion
● provide answers to all the questions
● submit your notes and any additional documents.
● If you utilize material from published authors, make certain that you cite and reference
appropriately. If you do not know how to reference discuss this with your assessor. Plagiarism is
unacceptable.
Your assessor will be looking for your ability to:
● analyses information about diversity from a range of internal and external sources to identify:
existing practices
potential benefits of diversity and the fit with business objectives
● develop a comprehensive diversity policy with details of an implementation strategy and how the
policy will be monitored and reviewed
● implement, evaluate and change the diversity policy based on recommendations for improvement
● consult with relevant stakeholders during development, implementation and review of the diversity
policy and procedures.
Mc Donald’s is a renowned fast food chain in the world which is well- known for its diversity.
It has been adopted the language, food habit, the way of people eating food (gossiping when eating food, just eating
the food as early as possible, take way) way in every country where they are doing their
business.
When Mc Donald’s is doing their business in China, they use Chania’s language in all cases. As china is more
progressed in technology, they introduce cashless transaction there. They made their
food menu by considering the taste of chine’s people, for example as Chine’s people
like rice and chicken most, they prepare the dish of Honey chicken rice bowl. While
they are moving to India to expand their business, they just follow the culture of India
where they have kept English besides its native as Indians are fond of English. They
made the food menu by taking into account the Indian culture for example as Most of
the Indians are vegetarian, they introduce veg burger to them and fish burger. As
Indians like to chit-chat when taking food, they serve the food not very quickly as
opposite to Chania. The Japanese are fonder of pork’s so in their country foods by
using pork’s are made of which are not prepared others country like Indonesia, India.
Management system of business differs from country to country. For example: world famous Coffee chain shop
“Starbucks” had been failed for doing their business in Australia whereas “Gloria
jeans coffees” had been succeed their by following the coffee culture of Australian
people.
When a company like Mc Donald’s, Gloria jeans Coffee do their business by following the culture of that country
where they conduct their business, they can create a well image which ultimately helps
the company to become sustained in that market. The company which follows the
cultural diversity enjoys some benefits such as:
There are a lot of contributions of diversity theory to bring advantages in business. Some famous contemporary
diversity theory is such as Cognitive diversity hypothesis, Similarity-attraction
paradigm, Social cognitive theory.
Advantages of these theory in business:
1. When people from different cultural background works together, they share
their knowledge to each other which helps the company to achieve the
organizational goal efficiently which untimely brings productivity in the
company.
A worker comes from the culture where punctuality does not bother, he
or she may prefer to present the office lately which impact the others
The top authority of the company may have the biasness of the gender
as the culture where he belongs does not consider the gender equality
which impacts on the success of the company and can pose serious
problem for the company if the country has the law of EEO
In a very simple way we can define diversity means the differences among people. From workplace context we can
define workplace diversity means different people come to the workstation from
different cultural background, they possess different beliefs, different traditions, belong
to different races and do different traditional practices. It is very necessary to respect
the practices of different people.
For example, we can say that a worker follows the systems of 5 times payer in a day coming from his or her
religious practices and expects that he will be freed by the company that time
A worker from Australia who is mainly left handy goes to Middle East for work purpose where he started to eating
by using left hand which is very much offensive to them because they believe left hand
may only be used for washroom purposes. The Australian needs to adopt Middle east
culture.
Code of Conduct: It has been expected from all the employees that they
should follow basic code of conduct of the company no matter from which
culture he or she belongs such as show respect to the employees and their
opinions.
Health and safety policy: All the people of the company will get equal
safety in the work place and health benefits from the country no matter
whether he or she belong to Australia or outside Australia
5. List and explain three (3) organizational practices/operations that can be linked to
diversity.
For innovating something organization needs a group of creative people. If this group consists of
different people who belong to different culture, different beliefs, different religious
back ground, this helps the creative team to innovate something new or unique thing as
many different types of knowledge will be shared among team members. By
considering all these ideas, A solid innovative can be formulated.
In this modern world a company does not do business in its border rather than it tries to do business
beyond its borders. The other country where the company operates its business it needs
to recruit the people of that country so as to the company can adopt the culture and
achieve success.
Creating branding of the company: If a company recruits many people from different cultural background, it
creates a positive impact on the consumers of that culture and they repeatedly purchase
the product and through WOM (word of mouth) they influence others to purchase the
goods which ultimately helps the company to create strong brand
6. In the table below, list three (3) barriers to diversity in the work place and describe how
these barriers can have a negative impact on employee performance.
A worker from Australia who is mainly left handy goes to Middle East
for work purpose where he started to eating by using left
hand which is very much offensive to them because they
believe left hand may only be used for washroom purposes.
The Australian needs to adopt Middle east culture.
7. Research and find four (4) pieces of legislation in Australia that advocates/promotes
and protects diversity. You will need to list the piece of legislation and the purpose.
Australian Health and safety Act 2011.The main purpose of this Act is
to ensure the equality of all the employees regardless from where the
employee comes, or what race does he belong or what religion does he
follow.
The Fair Work Act 2009.The main purpose of this act is to ensure that
if an employee is qualified and he does not possess any lawful
constraints, he will get recruitment in the company and get other
benefits like native employees.
It is very unlawful in Australia to discriminate. In Australian two types
of discrimination Act are prevalent 1. Racial discrimination act 1975
and Sex Discrimination Act 1984.The main purpose of this act is to
ensure that nobody will devoid of any types of lawful facility due to
belong from different race or different gender.
Many people do smoking in publicly in front of people from other
country which may cause serious problem for them. To avoid these sort
of problem Australia introduced Smoke-free public palace Act 2003
which indicates nobody is allowed to smoking in publicly. To ban this
problem government has been formulated this law. We have to
memorize one thing for outsider of Australia this law has not been
made rather this law has been made for the interest of all the people but
indirectly protects the right of the Australian outsider.
9. As a manager/leader, how would you promote diversity in the workplace? You will
need to describe any three strategies to be used, and then explain the benefits to both
the employees and the organisation.
By Offering work place He will consider the Company may extract best
flexibility company as his own facilities from the
company and can create a employee
very good understanding
about the company
It is very necessary for a company to make a diversity policy so as to the company can
retain the talent which comes from other or other background from others employee.
There are a lot of ways to implement diversity policy:
Reviewing:
Marking Guide
Assessment Task 1: Written questions and answers
Candidate’s name Phone no.
Assessment site
Outcomes
Satisfactory
Performance indicators
Satisfactory
Satisfactory
Comments/feedback to candidate
Assessor signature:
Performance objective
The candidate will demonstrate the ability to research diversity and its importance to
organisational activity and to draft, plan and implement diversity policy.
Assessment description
This assessment consists of two parts – Part A and Part B. In response to the given
specification and instructions, candidate will conduct a research to develop diversity policy
and prepare it for implementation. You may consult with your trainer/assessor if any
additional support and guidance is required.
Procedure
1. Read the instructions provided in both Part A and Part B.
2. Conduct research to prepare the diversity policy for your organisation as instructed.
3. Develop, document and submit the documented diversity policy.
4. There is no particular format for your report. However, you are expected to cover all the
given points in your report.
5. Submit all documents required in the specifications below to your assessor. Ensure you
keep a copy of all work submitted for your records.
Part 1:
You work for an organisation that has only been operating for a relatively short time.
At start-up there were only five employees. Over the last 12 months business has rapidly
increased and the company has taken on another 27 employees.
With the increase in employees the need for a human resource function was identified
and you were recruited and selected for the position. Part of your role will involve
developing the policies and procedures that will be required in the organisation and that
will help to ensure compliance with relevant legislation.
Although the workforce appears to be sufficiently diverse you believe that it is important
to develop a specific diversity policy.
In order to do this, you will have to conduct the research that will enable you to develop
policy and prepare it for implementation.
In a report format, paper explain:
what research you will conduct
the sources of information you will access
how the information collected as a result of the research will contribute to policy
development
who will be involved in the research and in the policy development process
Part B:
Develop, document and submit the developed diversity policy. The policy should be
suitable for implementation into any business organisation. Make sure that it is
comprehensive, clear and contains no spelling or grammatical errors.
1. Does the policy support compliance with relevant legislation? Explain how.
2. Have you incorporated feedback and suggestions from stakeholders into the final
draft? If so, what did you need to incorporate?
3. Are there relationships or links between the intended diversity policy and other
policies?
4. How will the policy support applicable legislation?
5. What are the anticipated outcomes of the policy?
6. Are there likely to be any unintended outcomes and if any are identified what will
you do about them?
7. Who will be involved in developing action plans?
8. What methods might be used to inform stakeholders about the policy—during
development and when it is ready for implementation?
9. What procedures will be followed to implement the policy?
10. What will you do if problems or issues are encountered?
11. How will you measure the impact of the policy?
12. How will compliance with and acceptance of the policy be measured?
13. How will you measure the success of the implementation?
14. Will you consult with stakeholders during the implementation process and if so,
why?
Our commitment:
All the employees in the company will be equally treated irrespective of whether he is a full time worker,
part time worker or temporary worker. As per the fair work Act 2009 which also encourages to treat
equally to all the employees.
All the employees in the company will get equal health and safety facility regardless of outsider or insider
of Australia or what religion do they believe. As per the Australian health and Safety Act 2011 which also
encourages the same issue.
No discrimination among religion, race, nationality, or gender will be accepted and no discrimination will
be tolerated in the company. The guilty will be punished as per the company laws whether he is native or
outsider. Racial discrimination Act 1975 and sex discrimination Act 1985 also encourages these issues
Other issues
By talking with our stakeholders, we have added one issue which includes inside the organization nobody
will be allowed to smoking. If he smokes, he will be accused by the Smoke-free public place Act 2003.
We have tried our best to establish a relationships or links between the intended diversity policy and other
polices to ensure benefit of all.
Implementation:
The top level authority will be responsible for implementing the policy. we will send an email after
developing the policy to know their suggestions whether we should include some other issues they think
we need include. For implementing the policy, we will arrange a meeting about the discussion of the
policy and then provide them one copy of policy to them and then arrange a training session for all the
employees. After implementing we will conduct an audit whether they get what we have been committed
them and then send this report through email to stakeholders to review them.
Outcomes:
We hope outsiders will be feel motivated to work with us which results in high profit of the company as
well as productivity but we predict one problem can be occurred which is our native workers will have
dissatisfied by thinking all are treated equally and we plan to make them understand that as per our law
we have been forced. you should be tried your best to do something better for which you will get
additional benefit than others.
Measuring impact:
For measuring the impact, we can conduct an audit. Through this audit report we can measure the
acceptance of the audit report and how much it has been succeeded.
Marking Guide
Assessment Task 2: Report: Develop and implement
diversity policy
Candidate’s name Phone no.
Assessment site
Outcomes
Satisfactory
Performance indicators
Satisfactory
Assessor signature:
Please help us to improve our services to you. We would appreciate your honest feedback on the training provided
for this unit.
Thinking about your experience while participating in the training for this unit, please read the following statements
and tick one response only.
Trainer name
Learner name
What did you find most challenging about studying this unit? Please specify.