DART EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE

BACKGROUND
DART established on 25 May 2007 has been mandated to plan, develop and maintain the BRT system
in Dar es salaam. The BRT for Dar es salaam is planned for a six phased implementation. BRT Phase 1
operations commissioned on 10 May 2016. Human resource is one of the most important resources
of any Organisation. Organisations across world lay emphasis to plan and strategize its human
resource to have edge over its competitors. Employee satisfaction survey is an important aspect of
any Organisation. It's a strategy designed to boost employee engagement, which can lead to
increased productivity. Employee satisfaction surveys measure workers' feeling of contentment and
empowerment. It helps in understanding how employees feel about company culture and
recognition by superiors. When employees are happy, they're more likely to be productive and
engaged at work. To produce exceptional results, then, it's critical team feels fulfilled at the office.
Taking this que, DART intends to undertake employee satisfaction survey to understand the
impediments and arrive at solutions towards successful implementation of the DART mandate.

Instructions for answering the questionnaire and completion of the Survey:

1. Devote 15-30 minutes to answer the questionnaire

2. Staff name ‘NOT’ to be mentioned
3. Please tick/ check appropriate option
4. After completion, please fold and drop the filled in questionnaire in the drop box placed at
the DAHRC unit

Answer the following:

1. Please Select your Department

DAHRC, DTD, DFBD, DOIM, ICTM, LSM, PMU, PRM

2. What is your Gender

Male

 Female

3. How long have you worked at the Organisation. Please select () your option
Less than 6 months
 6 months-1 year

1-2 years

3-5 years

more than 5 years

4. Please indicate your level of agreement with each of the following statements. (Please select
your option and put a ())
Please indicate your level of Strongly Somewh Neutral Somewh Strongly
agreement with each of the Disagree at at Agree Agree
following statements Disagree
Management believes that  
employees are the most important  V
asset of our firm 
V
Management encourages creativity,  V 
innovation and continuous V
improvement 
V
Employees are constantly watched V
to assure that rules and procedures
are followed
The Organisation does an excellent V
job of keeping employees informed
about matters effecting us
Organisation leadership has made V
changes which are positive for me
I am enthusiastic about the change V
in the Organisation
I am personally committed to the V
changes being implemented in the
Organisation

5. Please indicate your level of agreement with each of the following statements. (Please select
your option and put a ())
Please indicate your level of Strongly Somewhat Neutral Somewha Strongly
agreement with each of the Disagree Disagree t Agree Agree
following statements
With the leaders in your V
Organisation as positive role
model?
Your direct supervisor as a positive
role model?
That your supervisor cares about V
and is responding to the issues that
are important to you?
With your own morale? V
With the Morale & Professionalism V
of your co-workers?
With the team spirit in your work V
environment.
My work gives me a feeling of V
personal accomplishment
How satisfied are you with your V
involvement in decisions that affect
your work?
How satisfied are you with the V
information you receive from
 Please indicate your level of Strongly Somewhat Neutral Somewha Strongly
agreement with each of the Disagree Disagree t Agree Agree
following statements
management on what’s going on in
the Organisation
How satisfied are you with your V
opportunity to get a better job in
this Organisation?
I receive enough opportunity to V
interact with other employees on a
formal level
That you receive appropriate V
recognition for your contributions?
That your compensation matches V
your responsibilities?
I have a clear path of carrier V
advancement?
With your all job security? V
With the amount and frequency of V
informal praise and appreciation
you receive from your supervisor?
I feel encouraged to come up with V
new and better way of doing things
My job requirements are clear V
I have enough information to do V
my job well
Senior/Upper management V
understands the problems we face
on our jobs
Senior/ Upper management treats V
me with respect
My department uses employee V
feedback to make improvements
My department operates in a cost- V
efficient manner
I am satisfied with the productivity V
and efficiency of my department
With your ability to maintain a V
reasonable balance between your
family life and your work life

6. How much you rate your manager in each of the following areas
Please assign a rating on a scale from Poor Average Good Very Excellent
1 to 5 where 1 represents “Poor” Good
and 5 represents “Excellent”
Communication V
Planning and Organising V
Directing and coordinating V
Job/ Technical knowledge V
Interpersonal relationship V
Recognizes good work V
 Has good leadership qualities V

7. Please indicate your level of agreement with each of the following statements. (Please select
your option and put a ())
Please indicate your level of Strongly Somewhat Neutral Somewha Strongly
agreement with each of the Disagree Disagree t Agree Agree
following statements
I am proud to work in this V
Organisation
The Organisation tries to create an V
exciting work environment
I have enough freedom in my V
position to take independent
action when needed?
I believe I will be working for V
Organisation five years
Organisation leadership has made V
changes which are positive for me
I would choose this Organisation V
again if I had a job choice to make

8. Is there any stressful aspect on your job? (Please select your option and put a ())
a. Yes
b. No V
(If no, then move to question number 11)
a) How would you rate the level of your job stress? (Please select your option and put
a ())
i. Mild
ii. Moderate
iii. Severe
iv. Extreme

b) Is your job stress caused by your relationship with another person you work with?
(Please select your option and put a ())?
i. Yes
ii. No

c) If your job stress doesn’t involve another person, is it caused by the (Please select
your option and put a ()):
i. Volume of work
ii. Nature of the job and its responsibilities
iii. Physical work environment
iv. Personal, Financial, Health Issues

9. Compared to a six months ago how would you describe your current job satisfaction level?
(Please select your option and put a ())
a. Much Less Satisfied
b. Somewhat Less Satisfied
c. Same
 d. Somewhat More Satisfied
e. Much More Satisfied

10. Overall how satisfied are you with your position at this Organisation? (Please select your
option and put a ())
a. Very dissatisfied
b. Somewhat dissatisfied
c. Neutral
d. Somewhat Satisfied
e. Very Satisfied

11. Overall, when I think about my job and the work environment in future, I see (Please select
your option and put a ()):
a. More positive than negative aspects
b. Neutral V
c. More negative than positive aspects