PERFORMANCE APPRAISAL SYSTEM AT BSNL CHENNAI TELEPHONES

1. Name :

2. Age Group :
< 25 years 25 – 30 years 31 – 35 years

35 to 40 years 41 – 45 years > 45 years

3. Sex : Male Female

4. Marital status : Single Married

5. Monthly Income: Less than Rs.15000

:
Rs.15000 to Rs.20000

Above Rs.20000

6. Number of years of service:

Less than 5 years

5 to 10 years

10 to 20 years

Above 20 years

7. Nature of Job:
Clerks

Operators

Engineering Officers

Accounts Officers

Managers

Others
Organization Climate:

8. How do you find the Job?

Interesting Monotonous Compelling Boring

9. The work place Culture is good.

Strongly Agree Agree Neither Disagree

Strongly Disagree

10. Please put a tick ( √ ) in the column which you feel will lead to stress :

Strongly Strongly
Factors Agree Neither Disagree
Agree Disagree
Job Stress is prevalent due to
inadequate staffing
Lack of communication

Lack of Leadership in times

of crisis
Stress due to hostile clients

Frequent transfer to different

section
Frequent transfer to
outstations
Equipment Breakdown

Implementation of New
Technology

11. The work load on current employees is very minimum compared to standards of work ain

any other PSU.

Strongly Agree Agree Neither Disagree Strongly Disagree

12. The common symptoms seen due to poor career plan are:

Lack of concentration Absenteeism Depression

 Frustration Physical illness

Performance Appraisal:

13. In your opinion are the employees aware of the Performance Appraisal technique being
followed at BSNL

Yes No

14. In your opinion Should the appraisal process be:

Once during the service period Continuous Never Can’t Say

15. Who in your opinion should appraise the employee?

Superior Peer Subordinates Self Appraisal

Consultant All of the above

16. Do you think personal bias creeps in while appraising an individual?

Yes No

17. Does Performance Appraisal lead to identification of hidden potential of the employees?

Yes No

18. There is no award / reward system in BSNL

Strongly Agree Agree Neither Disagree Strongly Disagree

19. Promotions are purely based on performance

Strongly Agree Agree Neither Disagree Strongly Disagree

20. Incentives are paid to all on a uniform basis irrespective of individual performance

Strongly Agree Agree Neither Disagree Strongly Disagree

21. Do you Agree and welcome Voluntary Retirement Scheme, if offered.

Strongly Agree Agree Neither Disagree Strongly Disagree

22. Which cadre do you feel will largely opt for VRS, if offered?

Clerk Subordinates Officers Managers Others

23. Routine exercises like performance appraisal, annual confidential reports have to be
replaced like what is being done in private firms

Strongly Agree Agree Neither Disagree Strongly Disagree

24. The working condition of the BSNL has been affected due to non implementation of
Promotion Policy on merit. There is no system to assess performance in BSNL.

Strongly Agree Agree Neither Disagree Strongly Disagree

25. The productivity and profitability of the organisation will improve only if potential
appraisal is introduced:

Strongly Agree Agree Neither Disagree Strongly Disagree

26. According to you what are the common methods to improve performance and hence
workmans participation in the Growth of BSNL ? (rank according to your choice 1 to 6 )

Meditation and Yoga Effective Time Management

Taking Short breaks during work Discussing problems with colleagues

Recreational Activities Balance Diet and adequate sleep

27. The organisation should take more steps to look after the current employees’ needs in all
spheres of their activity to improve the market share of BSNL :

Strongly Agree Agree Neither Disagree Strongly Disagree

28. Do you feel the employees should be given training on all hi tech areas and HR skills and
increments drawn based on their performance after training. This has to be implemented
after introducing systems to measure accountability and responsibility.

Strongly Agree Agree Neither Disagree Strongly Disagree

29. Are you satisfied with the Performance Appraisal system?

Highly Satisfied Satisfied Neither Dissatisfied Highly Dissatisfied

30. Please give your suggestions to improve the Performance appraisal.

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